Protection, Support and Services for Victims/Survivors

In Egypt, the UNODC established the first secure area for female victims of violence at the East Alexandria Court.  

In the State of Palestine, UNODC supported the HAYA Joint Programme, providing comprehensive care for survivors, including psychological counselling and legal assistance.  

In Kyrgyzstan, UNODC developed a one-stop service centre to improve victim assistance strategies and streamline support services. 

With the support and advice from Senior/Women’s Protection Advisers, personnel in peacekeeping operations facilitate victims/survivors’ access to protection and support services notably through information-sharing about services, referrals and special assistance projects. For instance, as part of an engagement process with armed groups who had abducted hundreds of women and girls in 2018 in Western Equatoria, UNMISS worked with a local faith-based organization to ensure access to medical care, trauma-healing support and livelihood trainings for 80 women and girls in order to support their recovery and transition into civilian life. Building on this initiative, UNMISS/OHCHR supported an additional 40 former abductees in accessing livelihood opportunities, leadership programs and psycho-social support tailored to their needs. Dialogues were also held with their families, communities and local authorities on stigma prevention and prevention and response to sexual violence. UNMISS adopted a survivor-centered approach throughout these efforts by ensuring respect to survivors’ views and decisions and working to enhance availability of assistance services as well as effective rehabilitation programs to empower survivors to start gaining greater control over their lives. MINUSMA partnered with a local women’s rights organization to implement a project in Bamako and Mopti that helped to prevent risks of gender-based and sexual violence related to the pandemic through sensitization sessions and provided dozens of survivors with access to a safe shelter and care services.

Under the Spotlight Initiative join programmes for Mexico and Kyrgyzstan, UNODC promoted protection, support and services for victims and survivors of gender-based violence.

In Viet Nam, UNODC continued technical support to Domestic Violence Rapid Response Teams, composed of police officers, Women’s Union leaders and volunteers, providing immediate support and options to survivors, facilitating prosecution of perpetrators and supporting a zero tolerance culture towards gender-based violence in the community.

Amid the increasing reports of violence against women and girls and the critical need for services that support survivors' recovery, IOM has developed the Survivor’s Support Package to strengthen the second pillar of its institutional framework for addressing GBV in crises (GBViC framework), which aims at addressing the consequences of gender-based violence. This resource provides tools and guidance for a holistic and integrated approach to GBV response services, incorporating and aligning key components such as health, mental health, psychosocial support (MHPSS), and other essential services provided by IOM to support survivors’ recovery and well-being.  The approach is set to be piloted in 2025 in an IOM mission that has a GBV response ongoing.

Improving access for women and girls to essential, specialist, safe and adequate multisectoral services is a core strategic priority of the UN Trust Fund, and one of the three outcome areas in its Strategic Plan 2021-2025.

Between 2021 and 2024, an average of 70% of initiatives supported by the UN Trust Fund per year included strategies to prevent violence against women. 

During that period, a total of 218,147 women and girls used specialist services to heal and recover from violence, and 41,615 individual providers improved service for survivors and women and girls at risk.

In Egypt, UN Trust Fund partners addressed growing, critical gaps in services for refugee women and girls primarily from Sudan, Eritrea and South Sudan. In 2024, some 520 young mothers – many of them survivors of violence – received tailored support, including mental healthcare, to improve their ability to cope. The initiatives also provided 872 individuals with psychosocial support, emergency cash grants and referrals, while promoting longer-term recovery through vocational training and small business support. 

An intervention by the Greater Women Initiative for Health and Right (GWIHR) in Nigeria’s Rivers State has enhanced accessibility to services, institutional accountability, and legal protection for female and transgender sex workers, who face systemic discrimination. Thanks to peer-driven human rights education, in 2024 over 2,500 sex workers reported abuses and pursued legal action against perpetrators. GWIHR handled 327 gender-based violence cases and connected nearly 500 survivors to support services.

In 2020, 64,796 GBV survivors received psychosocial counselling, 3,297 received legal assistance and 5,736 medical assistance through services provided by UNHCR and partners.

Through the Global Humanitarian Response Plan to COVID-19 (GHRP), over 2 million women and girls reached UNHCR via hotlines and other mechanisms to support GBV, while some 1.18 million women and girls were provided with sexual and reproductive health services.

Access to survivor-centred, rights-based essential services is fundamental to addressing gender-based violence and breaking cycles of harm. Quality services not only provide immediate support to survivors but also reinforce prevention, protection, and justice mechanisms. The Initiative has worked to improve the availability, accessibility, and responsiveness of essential services, ensuring that women and girls–particularly those from marginalized communities–receive the support they need.  

Since its inception, the Initiative helped 5.7 million women and girls gain knowledge of available services in their communities. Close to 3 million women and girls have accessed gender-based violence services, including psychosocial support, emergency shelter, medical care, legal aid, and long-term recovery assistance. Strengthening justice sector responses has also been a key focus, with conviction rates for gender-based violence doubling across 13 countries since 2019, resulting in over 13,000 convictions.  

Improving service delivery requires investment in frontline responders. More than 100,000 government service providers have been trained to deliver high-quality, coordinated essential services. This training has helped integrate response to violence against women and girls across multiple sectors, ensuring that survivors receive comprehensive survivor-centred care.  

• In Mali, outreach efforts led by non-governmental organization (NGO) partners expanded access to services, directly reaching 217,959 individuals across nearly 360 communities. Community engagement was a key drive of success, with 025 community leaders trained to identify and report cases of violence, participate in initiatives promoting gender equality, and advocate against all forms of violence. These efforts strengthened local accountability structures and helped establish community-led response mechanisms to prevent and address gender-based violence.  
• In El Salvador, Spotlight Initiative expanded GBV service provision ensuring access to high-quality services for trans women. The Initiative provided unprecedented, targeted support to transwomen, and the LGBTI community more broadly, by helping to establish a specialized clinic delivering medical and psychological services to the trans population in-country. The clinic was successfully registered in the public health system - institutionalizing services and promoting sustainability - and officially recognised as a transgender health and sexual medicine clinic. This helped improve service provision for transwomen and generate new partnerships to support traditionally underserved communities. 
• In Jamaica, the Initiative complemented ongoing efforts to establish Domestic Violence Intervention Centres (DVICs). Applying a survivor-centred approach, these centres expand access to high-quality recovery services for women and girls, particularly in rural areas, and improved long-term recovery outcomes.  The establishment of DVICs, an ongoing effort of the Jamaica Constabulary Force, helps government agencies improve essential service delivery for GBV survivors, including reproductive and health services, counseling, immediate care, referrals, and access to justice. DVICs offer a safe space for women and girls to seek support without fear of judgment or reprisal. 

Inadequate public investments in essential services and care infrastructure continue to impede women’s ability to fully participate in the economy, access justice and social protection, and live free from violence. With support from UN-Women, over nine and a half million women, across 79 countries, including many survivors of violence and internally - displaced women and refugees, accessed information, goods, resources and/or services. Forty-nine countries have implemented systems, strategies and/or programmes to advance women’s equal access to and use of services, goods and/or resources (including social protection), and 60 countries have strengthened protocols, guidelines and initiatives to prevent and respond to violence against women. Meanwhile, more than 6,600 organizations across 87 countries have enhanced capacities to deliver and/or monitor essential services, goods and resources for women and girls in humanitarian and development settings. Pervasive unequal social norms affect the daily experiences of women everywhere and present a significant obstacle to achieving structural change. With dedicated focus on transforming inequitable gender norms, 15 countries have adopted comprehensive, coordinated strategies for preventing violence against women. 

Specific examples of UN Women’s work include:

UN Women enhanced survivor access to essential services:

• Antigua and Barbuda: Supported the establishment and operationalisation of the first Support and Referral Centre (One-Stop Centre)
• Moldova: Opened its first Centre for Specialist Services for sexual violence survivors.
• Bangladesh: Expanded Victim Support Centres to nine police stations, improving survivor access to justice.
• Jamaica: Supported the establishment of DV zero-rated hotline and Domestic Violence Intervention Centres DVICS).
• St. Lucia: Supported the establishment of a One-Stop Centre in partnership with the Caribbean Development Bank and NGM.
• Ukraine: Partnered with JurFem to provide legal, medical, and psychological support to survivors of conflict-related sexual violence.
• Nigeria: Established a Private Sector GBV Fund, expected to aid 10,000 survivors.

UN Women strengthened the capacity of institutions and service providers:

• Developed the Handbook on Gender-Responsive Policing Services, now used in police training in multiple countries.
• Implemented a gender-responsive policing programme in Trinidad and Tobago, training over 400 police officers and embedding the programme into the Police Academy.
• Led the first-ever Gender-Responsive Policing Summit, setting new standards for policing practices.
• Supported Latin America’s Model Protocol for Investigating Femicide, helping 18 countries criminalize femicide.
• Trained 770 national and local institutions across 49 countries, enhancing survivor-centered service provision.
• UN Women strengthened survivor-centered multisectoral services through supporting use of the Essential Services Package for Women and Girls Subject to Violence in translation, and the ASEAN Regional Guidance on Social Work Services. This includes support for GBV counsellor training packages, national service protocols, and ESP practice-based knowledge reflections.

UNFPA provides support, in terms of funding, knowledge management and capacity development to 98 countries, as they implement the Essential Services Package for women and girls subject to violence. In 2021, UNFPA in partnership with other UN agencies published a seventh module of ESP which provides guidance on estimating resource requirements for a minimum package of services. 

UNFPA works to make gender-based violence prevention and response services available to marginalized groups, such as refugees, people with disabilities, displaced populations, and indigenous people across 97 countries. As an example of UNFPA's intersectional approach to GBV, the We Decide Programme addresses GBV against women and young persons with disabilities, through strengthened prevention and response including accessible GBV services. The programme also supports women and young persons with disabilities to access SRH services, exercise their reproductive rights, and be empowered to make their own decisions free from discrimination and violence.

Due to its wide network of Offices, UNFPA is present before, during and after disasters. 1.2 million people reached with services related to gender-based violence (prevention, risk mitigation and response) in 46 countries.

UNFPA Regional and Country Offices in 113 settings work to integrate GBV and SRHR services. For example, UNFPA provided integrated, quality services for gender-based violence and sexual and reproductive health to 18,460 survivors in eight African countries.

In 2020, 76, 651 girls and women survivors or at risk of FGM received services in health care, social welfare, and access to justice.

With the support of a psychologist, OHCHR prepared training material on trauma informed interviewing, with a specific focus on survivors of sexual violence, to respond to a growing demand from field colleagues.