Protection, Support and Services for Victims/Survivors

Access to survivor-centred, rights-based essential services is fundamental to addressing gender-based violence and breaking cycles of harm. Quality services not only provide immediate support to survivors but also reinforce prevention, protection, and justice mechanisms. The Initiative has worked to improve the availability, accessibility, and responsiveness of essential services, ensuring that women and girls–particularly those from marginalized communities–receive the support they need.  

Since its inception, the Initiative helped 5.7 million women and girls gain knowledge of available services in their communities. Close to 3 million women and girls have accessed gender-based violence services, including psychosocial support, emergency shelter, medical care, legal aid, and long-term recovery assistance. Strengthening justice sector responses has also been a key focus, with conviction rates for gender-based violence doubling across 13 countries since 2019, resulting in over 13,000 convictions.  

Improving service delivery requires investment in frontline responders. More than 100,000 government service providers have been trained to deliver high-quality, coordinated essential services. This training has helped integrate response to violence against women and girls across multiple sectors, ensuring that survivors receive comprehensive survivor-centred care.  

• In Mali, outreach efforts led by non-governmental organization (NGO) partners expanded access to services, directly reaching 217,959 individuals across nearly 360 communities. Community engagement was a key drive of success, with 025 community leaders trained to identify and report cases of violence, participate in initiatives promoting gender equality, and advocate against all forms of violence. These efforts strengthened local accountability structures and helped establish community-led response mechanisms to prevent and address gender-based violence.  
• In El Salvador, Spotlight Initiative expanded GBV service provision ensuring access to high-quality services for trans women. The Initiative provided unprecedented, targeted support to transwomen, and the LGBTI community more broadly, by helping to establish a specialized clinic delivering medical and psychological services to the trans population in-country. The clinic was successfully registered in the public health system - institutionalizing services and promoting sustainability - and officially recognised as a transgender health and sexual medicine clinic. This helped improve service provision for transwomen and generate new partnerships to support traditionally underserved communities. 
• In Jamaica, the Initiative complemented ongoing efforts to establish Domestic Violence Intervention Centres (DVICs). Applying a survivor-centred approach, these centres expand access to high-quality recovery services for women and girls, particularly in rural areas, and improved long-term recovery outcomes.  The establishment of DVICs, an ongoing effort of the Jamaica Constabulary Force, helps government agencies improve essential service delivery for GBV survivors, including reproductive and health services, counseling, immediate care, referrals, and access to justice. DVICs offer a safe space for women and girls to seek support without fear of judgment or reprisal. 

UN Women initiated the implementation of the United Nations Protocol on the Provision of Assistance to Victims of Sexual Exploitation and Abuse through its regional and country prevention of SEA focal points, while ensuring maximum coordination with UN Country Teams efforts in country locations.

In Brazil UN Women provided technical assistance to government institutions to set up VAWP monitoring and case referral mechanisms. With UN-Women’s technical support, the national call center for women in a situation of violence (Ligue 180) managed by the National Secretary of Policies for Women of the Ministry of Women (Secretaria Nacional de Políticas para as Mulheres - SNPM) added a dedicated channel to receive reports on VAWP and assist with a referral mechanism to the Public Electoral Ministry (Ministério Público Eleitoral – MPE). UN-Women ensured country wide dissemination of this new resource for women candidates, through the national campaign on VAWP.

In Central African Republic (CAR), UN-Women, UNDP and MINUSCA supported women's organizations through the African Women Leadership Network (AWLN) CAR Chapter, to set up situation rooms to promote a more inclusive and peaceful election. Through this mechanism, 210 monitors were trained and deployed in all 16 prefectures in the country to conduct violence prevention initiatives and collect data. In addition, UN Women, in partnership with UN Police and the Ministry of Internal Security, UN-Women established a “hotline 1325” which served as an early warning and early response mechanism used primarily by women candidates. This initiative was well received by key national stakeholders including CSOs, government partners and donors who highlighted its significant contribution to preventing and reporting VAWE.

Ending Child Marriage and Rescue and Second Chance Education for Girls in Malawi, Zambia, Mozambique, Uganda, Zimbabwe and Tanzania:  UN Women through engagement of traditional leaders, CSOs and government departments advocated for ending child marriage, FGM and other harmful practices.  Thousands of potential efforts for child marriage were prevented and many marriages that took place were annulled in these countries.   For example, in Malawi 41% of the 2871 girls engaged under child marriage interventions in Salima, Dedza and Karonga are now able to claim their right to make vital decisions about their sexual health and well-being, re-enroll into primary and secondary education and reignite prospects of living a life without increased risk of violence, abuse, child marriages, ill health or early death. This was achieved through interventions in school clubs, awareness campaigns, capacity building sessions on GBV/SRHR and business management/entrepreneurship skills. This follows an extensive HeForShe campaign implemented by the Malawi Country Office in collaborations with UNFPA, Ministry of Gender, District Councils, Traditional leaders and HeForShe champions. A total of 4249 early child marriages have been annulled and 2871 number of girls re-enrolled into primary and secondary schools between 2017-2019.

In Mozambique, Rapariga Biz is a joint program, implemented in Nampula and Zambezia provinces by UNFPA, UN Women, UNICEF and UNESCO. It aims to improve the sexual and reproductive health and rights (SRHR) of 1,085,447 girls and young women in Mozambique who live in the provinces of Nampula or Zambezia. These provinces are amongst the ones in the country with highest poverty levels in Mozambique, where women and young girls are burdened with a high level of discrimination and are at high risk of child marriage, early pregnancy, maternal mortality, obstetric fistula, violence and HIV.  After training, the girls individually or organized in groups benefited from support (startup kits, tips on their business, etc.) to start their business. Silvia Daniel (22)[2], Albertina Martinho (20), Argentina Arnaldo (21), Telma Mauricio (18) and Neusa Joaquim (18) are some of the beneficiaries which who besides different trainings, that benefitted, they were also selected for poultry farming.

In Uganda, The establishment of Nakapiripiriti Satellite Legal Aid Clinic in Karamoja by ULS, supported by UN Women brought happiness to number of widows in accessing legal aid and protection services.

The value of intersectionality in understanding violence against women and girls

This policy brief explores the concept of intersectionality as a tool to analyze and understand the intersection of gender with other inequalities/oppressions (e.g., sexuality, gender identity, ethnicity, indigeneity, immigration status, disability) in the context of violence against women and girls (VAWG). The report examines the impact of intersecting oppressions on the ability of survivors of VAWG to access services and obtain justice, as well as the importance of ‘by and for’ organizations in addressing the needs of marginalized women who face violence.

https://eca.unwomen.org/en/digital-library/publications/2019/10/the-value-of-intersectionality-in-understanding-violence-against-women-and-girls

Mapping of Sexual Violence Services in the Western Balkans and Turkey

The Council of Europe Convention on preventing and combating violence against women and domestic violence - also known as the Istanbul Convention - calls for adequate and accessible specialized support services for victims of sexual violence. However, in the Western Balkans and Turkey, despite the ratification of the Istanbul Convention, these standards have yet to be met. Services for victims of sexual violence are often missing, and where they do exist, they tend to be poorly implemented due to a lack of government funding and support. This mapping report identifies the existing services in the region, examines their implementation, and highlights the gaps in service provision. This publication was produced under the framework of the EU-UN Women regional programme on ending violence against women in the Western Balkans and Turkey, "Implementing Norms, Changing Minds," funded by the European Union.               

https://eca.unwomen.org/en/digital-library/publications/2019/11/mapping-of-sexual-violence-services-in-the-western-balkans-and-turkey

Regional Service Directory for Women Migrant Workers Subject to Violence in the ASEAN region

The service directory enables referrals of women, especially women migrant workers who are survivors of violence, by sharing information on available violence against women (VAW) specialized service providers across the region. The list includes the leading organizations providing support to survivors of violence against women migrant workers in Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand and Viet Nam. Services featured in the directory include the health, police/justice, social, labour sectors and hotlines and shelters, and they are a core set of critical essential services responding to the needs of women migrant workers subject to violence in the ASEAN region.

Training Package for Prosecutors working on cases of VAW

Building on the Trial of Rape study and UN Women's broader work to strengthen Essential Services for survivors of VAW in the Asia Pacific region, UN Women together with Global Rights for Women developed a training manual for persecutors working on cases of VAWG. The purpose of this Training Package is to build the capacity of prosecutors on providing quality and holistic responses to survivors of violence, and to better understand survivor’s perspectives and address their needs. The goal is that gender-transformative, trauma informed and survivor-centered approaches are utilized in prosecution and that gender biases are addressed, to ensure that the legal system supports survivors of violence against women in a respectful and empowering way.

Handbook on Gender-Responsive Police Services

In April 2021, the UN Women Regional Office for Asia and the Pacific organized a webinar with countries across the region to introduce this handbook.

In Albania: 

• 204 counselling sessions were organized by psychologists and 112 women and girls have been supported through counselling sessions in 6 municipalities of the Region of Elbasan (Gramsh, Peqin, Prrenjas, Belsh, Cerrik, Librazhd). (UN Women) 
• 43 legal counselling sessions were organized in the Region of Elbasan (Gramsh, Peqin, Prrenjas, Belsh, Cerrik, Librazhd), with a total of 7 women represented in court, 7 women were issued IPOs and 8 women supported to report to the police. -315 women and girls and 57 men and boys benefited from Empowerment through Self-Defense training from trainers certified previously from ToTs organized by Aikido Albania. 
• 71 women and 173 children in the municipalities of Tirana, Elbasan and Vlora are already provided with services based on their needs and as per the tailored plan of reintegration including psychological counselling, legal assistance, medical assistance, basic needs such support with food and hygienic packages, counselling and support for employment, financial support for housing rent, support for economic empowerment. 

As a continuation of UN Women Bosnia and Herzegovina’s work on building and standardizing the multisectoral approach to service provision, 13 local protocols on cooperation between service providers (police, justice, social protection, health care, CSOs) have been revised/developed in line with the Istanbul Convention. A total of 11 multisectoral teams have been strengthened/established and 3 cantonal coordination bodies for combating domestic violence. UN Women supported the Safe network (network of shelters) to raise capacities of local service providers in 7 regions for safety risk assessment and survivor-centred informing of rights and duties.

In Canton Tuzla, Bosnia, and Herzegovina, with support from UN Women, police officers have improved their behaviour when it comes to response to cases of domestic violence. In comparison with the rate of proposed protection measures from 2018/2019 - 20%, thanks to the UN Women-supported behaviour impact intervention the rate of proposed measures has increased to 60% in the first three months of 2021. Using the so-called COMBI (Communications for Behavioural Impact) methodology, introduced by UN Women, a targeted campaign coordinated with the Ministry of Interior, included 1600 police officers from 13 municipalities in Tuzla Canton. It was aimed at increasing the rate of proposed protection measures in cases of domestic violence (restraining order, eviction of perpetrator from home, mandatory psychosocial treatment etc.). The campaign was designed to overcome the identified individual, institutional, and procedural behavioural barriers when it comes to responding to DV.

In North Macedonia, UN Women supported CSO Health Education and Research Association (HERA) to strengthen the capacities on the provision of counselling and psycho-social support of 18 providers (CSOs and Centres for Social Work) of general and specialist services to victims of VAW and DV in compliance with CEDAW and the Istanbul Convention. In addition, three local multi-sectorial groups for survivors of violence were established in Strumica, Stip and Veles to ensure regular collaboration and quality of services provided to the survivors of violence.

A series of recommendations on ensuring a uniform application of the international and national standards in the field of gender-based violence have been developed because of the mobilization for coordinated action of 91 (29 women and 62 men) police officers, prosecutors, judges, lawyers, and legal aid providers from Donetsk oblast. This round of workshops was organized by UN Women Ukraine jointly with the Ministry of Internal Affairs and National Police of Ukraine to strengthen the capacity of justice sector actors to implement effectively the gender-based violence legislation and apply a survivor-centred approach.

In Moldova, UN Women CO works with 24 partner communities from Cahul and Ungheni to support capacity building of multidisciplinary teams to respond effectively to cases of violence against women and children; develop and implement gender-responsive budgeting and establish specialist services for women survivors of gender-based violence (including for survivors of sexual violence) in Cahul and Ungheni. 

36 professionals (22 females and 14 males) of local public authorities, health sector, forensic service, social protection, justice, and police sectors co-designed a prospective approach/model towards the development of a specialized service for the victims of sexual violence, in line with international standards and local realities from Cahul and Ungheni district.

To boost the capacities of local civil society, nine CSOs from Cahul and Ungheni were selected and currently undertake a six-month institutional capacity-building exercise in the framework of a Small Grants scheme. At least eight committed local CSOs will be involved as of November 2021 in intensive training, mentorship, and guidance for developing and implementing activities promoting zero tolerance to violence at the regional level.11 CSO’s active in preventing and combating violence against women benefited from exchange of experiences on survivor-oriented approach to provision of services through the support of network of survivors of violence, in close cooperation with a partner CSOs from Romania. The latter builds on the ground-breaking work supported by UN Women on women survivors – positive champions in Moldova and aims at establishing such network in the country.

Four women survivors of violence supported by UN Women CO as positive champions and change makers, continue to hold peer-to-peer sessions for women survivors/potential victims of violence, informing on women’s rights and available support services.

Joint statements issued by the UN-Women Kosovo led multi-stakeholder Security and Gender Group, calling upon central and local institutions to allocate funding to domestic violence shelters In the 2020 budget, resulted in the Parliamentary Committee on Budget and Finance recommending an increase of funding to Kosovo’s shelters, which will allow for more sustainable year-round funding of shelters. Three additional joint statements were issued in 2021 condemning femicide and sexual harassment against women and girls.

139 service providers including staff from seven Kosovo shelters for protection of domestic violence survivors and local coordination mechanisms against DV were trained on strategies on recognizing trauma and handling of cases and have also participated in a three days’ workshop in April, organized under the auspices of Shelter “Liria” in the framework of the EVAW Programme. The workshop aim was to discuss networking efforts as well as engage in a strategic planning workshop to identify needs, activities and future steps in order to enhance their effective delivery of services to victims of domestic violence as well as draft an action plan for shelter networking. The proposed strategy and action plan is a five year proposed plan that has been drafted in close consultations with the participants with validated results proposed after the workshop with all relevant actors engaged.

State actors and civil society organizations in Kazakhstan have enhanced capacity to deliver quality services in prevention and response to VAW through developed SOPs for provision of services for GBV survivors with integration of measures to address the special needs of persons with disabilities (PwD) subjected to violence. The special needs of PwD were integrated into the existing SOPs as well as in the clinical protocol on “Gender based Violence” approved by the Ministry of Health of Kazakhstan with support from UNFPA as well as on an OSCE-developed Guide for police inspectors endorsed by the Ministry of internal Affairs also in 2020.

As mentioned above, in Tajikistan:

UN Women built new partnership experience with the Red Crescent Society of Tajikistan, mobilizing technical skills and experience with communities of NGOs with a solid presence in 6 target districts and supplied 168,000 information materials on Impact of COVID19 on Women and Girls. How to sustain family Resilience During the Pandemic; Available VAWG Services and Localized SGBV Referral Pathway along with sanitary and hygiene items for staff SLI project and HIV projects; built women leadership skills to combat stigma and discrimination and improving women’s legal literacy. Awareness-raising activities on HIV related rights and laws for women living with HIV conducted through media community mobilization, education, and peer outreach.

3400 women and girls who faced violence and abuse, benefitted from localized national SGBV case management referral mechanism in six rural pilot districts (Isfara, B. Gafurov, Vose, Rudaki, Hissar and Yavan) and the capital Dushanbe.

The practical scheme with the brief extracts from the related laws, pathways of interaction between the engaged members of the case management mechanisms, contact information on the related state bodies, departments, services and CSOs, that were functioning on prevention of violence against women and girls (by mandate/ and/or having run their own shelter/ women’s center). The developed brochures, booklets and visual materials were made in a user-friendly language and style, with a lot of coloured infographics, and were disseminated broadly among communities by 120 volunteers. Noteworthy, the RCS emphasized project’s further sustainability will be supported by further capacity building of active volunteers in EVAWG realm through a digital tutorial and integration of GBV/VAWG response component in the USAID Tuberculosis project implemented by RCS.

State facilitated localization of VAW case management referral mechanism: NGO-run victim support centres, state health, law enforcement, human rights, social services, other key stakeholders in the 6 target districts and Dushanbe formed a new integrated support scheme, where COVID-19 response facilities became an integral part.  UN Women experts made the design of the latter referral system, localized it in each pilot district, conducted on-job training to service providers.

UNFPA enforces a survivor-centred approach by investing in partnerships, human capacity, and infrastructure to ensure survivors have access to high-quality case management and multi-sectoral services tailored to their needs. 

UNFPA supports 98 countries in implementing the Essential Services Package (ESP) for women and girls subjected to violence, providing funding, knowledge management, and capacity development. A pilot of ESP’s seventh module, which guides resource estimation for a minimum service package, is currently underway. 

UNFPA’s intersectional approach ensures inclusive service provision, including through initiatives like the WeDecide Programme, which strengthens GBV responses for women and young persons with disabilities. 

In line with the 2023-2025 Strategy and Operational Plan on GBV in Emergencies, UNFPA provided safety from GBV for 5 million crisis-affected people in 2024, with over 1,800 safe spaces offering women and girls emotional and physical refuge. Thanks to its extensive field presence, 1.2 million people in 46 countries accessed GBV-related services in 2024, including prevention, risk mitigation, and response. 

UNFPA works across 150 settings to integrate GBV and SRHR services. The Women at the Centre Programme, launched in Azerbaijan, El Salvador, Indonesia, Madagascar, and Zimbabwe, delivers psychosocial, health, legal, and protection services for women and girls in all their diversity. The programme strengthens case management systems through professionalized training and workforce development, benefiting 177,360 people from 2023-2024. 

In the Arab States, UNFPA enhanced GBV-SRH integration in humanitarian settings through the "Stronger Together" knowledge product, improving service quality in Syria, Lebanon, Jordan, Yemen, Sudan, and Somalia. 

In EECA, UNFPA developed and rolled out a Multi-Sectoral Response to GBV training package, including a dedicated module on the intersection of disability, gender, and violence. SOPs for health sector GBV response were also established in five Pacific countries (Nauru, Solomon Islands, Vanuatu, FSM, and Fiji). 

In LAC, a training initiative on ESP standards reached 8,000+ public servants in 12 countries. This process also documented promising practices in intersectional GBV responses, focusing on women with disabilities, Indigenous and Afro-descendant women, girls, and adolescents. 

UNFPA provides support, in terms of funding, knowledge management and capacity development to 98 countries, as they implement the Essential Services Package for women and girls subject to violence. In 2021, UNFPA in partnership with other UN agencies published a seventh module of ESP which provides guidance on estimating resource requirements for a minimum package of services. 

UNFPA works to make gender-based violence prevention and response services available to marginalized groups, such as refugees, people with disabilities, displaced populations, and indigenous people across 97 countries. As an example of UNFPA's intersectional approach to GBV, the We Decide Programme addresses GBV against women and young persons with disabilities, through strengthened prevention and response including accessible GBV services. The programme also supports women and young persons with disabilities to access SRH services, exercise their reproductive rights, and be empowered to make their own decisions free from discrimination and violence.

Due to its wide network of Offices, UNFPA is present before, during and after disasters. 1.2 million people reached with services related to gender-based violence (prevention, risk mitigation and response) in 46 countries.

UNFPA Regional and Country Offices in 113 settings work to integrate GBV and SRHR services. For example, UNFPA provided integrated, quality services for gender-based violence and sexual and reproductive health to 18,460 survivors in eight African countries.

In 2020, 76, 651 girls and women survivors or at risk of FGM received services in health care, social welfare, and access to justice.

UN Action has supported over 60 joint catalytic projects across 18 conflict-affected countries focused on providing holistic, comprehensive support to survivors of conflict-related sexual violence, and addressing the root causes of sexual violence. UN Action is currently funded through the Conflict-related Sexual Violence – Multi-Partner Trust Fund (CRSV-MPTF), which was set up in 2020. The CRSV-MPTF has since supported projects in: Somalia, Lebanon, Iraq, Jordan DRC, Mali, Ukraine, South Sudan, and Sudan. All UN Action’s projects take a survivor-centred approach and aim to tackle the root causes of CRSV. 

With the support of a psychologist, OHCHR prepared training material on trauma informed interviewing, with a specific focus on survivors of sexual violence, to respond to a growing demand from field colleagues. 

Under the Spotlight Initiative join programmes for Mexico and Kyrgyzstan, UNODC promoted protection, support and services for victims and survivors of gender-based violence.

In Viet Nam, UNODC continued technical support to Domestic Violence Rapid Response Teams, composed of police officers, Women’s Union leaders and volunteers, providing immediate support and options to survivors, facilitating prosecution of perpetrators and supporting a zero tolerance culture towards gender-based violence in the community.

In Egypt, the UNODC established the first secure area for female victims of violence at the East Alexandria Court.  

In the State of Palestine, UNODC supported the HAYA Joint Programme, providing comprehensive care for survivors, including psychological counselling and legal assistance.  

In Kyrgyzstan, UNODC developed a one-stop service centre to improve victim assistance strategies and streamline support services. 

Amid the increasing reports of violence against women and girls and the critical need for services that support survivors' recovery, IOM has developed the Survivor’s Support Package to strengthen the second pillar of its institutional framework for addressing GBV in crises (GBViC framework), which aims at addressing the consequences of gender-based violence. This resource provides tools and guidance for a holistic and integrated approach to GBV response services, incorporating and aligning key components such as health, mental health, psychosocial support (MHPSS), and other essential services provided by IOM to support survivors’ recovery and well-being.  The approach is set to be piloted in 2025 in an IOM mission that has a GBV response ongoing.

In 2020, 64,796 GBV survivors received psychosocial counselling, 3,297 received legal assistance and 5,736 medical assistance through services provided by UNHCR and partners.

Through the Global Humanitarian Response Plan to COVID-19 (GHRP), over 2 million women and girls reached UNHCR via hotlines and other mechanisms to support GBV, while some 1.18 million women and girls were provided with sexual and reproductive health services.