Protection, Support and Services for Victims/Survivors

Together with UNFPA, the United Nations Population Fund, UN Women Regional Office for the Arab States launched the “Essential Services Package for Women and Girls Subject to Violence” in October 2016 in the United Arab Emirates. The package of services was introduced to the Arab States for the first time as the launch took place on the side of the second “Investing in the Future” conference organized in the UAE by UN Women and the UAE’s “The Big Heart Foundation” under the patronage of His Highness Sheikh Dr. Sultan Bin Mohammed Al Qasimi, Member of the Supreme Council and Ruler of Sharjah. The launch was an opportunity to emphasize the importance of coordination among various multi-sectoral responses for women and girls subject to violence and offered the space for over 100 participants from civil society, academia and governmental institutions to exchange experiences about violence against women in the region.

In Kosovo, five survivors of domestic violence were granted ownership of apartments as part of an initiative by the mayor of Gjakova Municipality providing housing to society’s most vulnerable individuals. This example of women’s reintegration and empowerment is part of the municipality’s Coordination Mechanism Action Plan on Domestic Violence, and these plans were developed and implemented by UN Women in three municipalities throughout Kosovo. The Coordination Mechanisms include representatives from municipal gender equality office, victim advocates, police, judiciary, health and education sectors, urban planning directorate, shelters and civil society organizations. UN Women worked with municipalities to support capacity building of coordination mechanisms, police and judiciary; support a comprehensive approach to domestic violence case management; implement gender-responsive budgeting; align legislation and practices with international norms and standards; and improve implementation of monitoring mechanisms. UN Women ensured full support from local mayors and engaged them during the development of the Municipal Domestic Violence Action Plans. With this local support, the coordination mechanisms have become fully institutionalized and functional.

In Haiti, OHCHR implemented two CVR (Community Violence Reduction) projects to support women and girls victims of violence. The aim of these two projects is to construct two reception centers, in remote areas  where women and girls can seek temporary shelter in order to receive psycho social, medical and legal aid.

In DRC, the UNJHRO (United Nations Joint Human Rights Office) facilitated access to justice to victims, through free legal aid in judicial procedure and judgment execution process, referral to medical, psychosocial and economic services. 22 legal clinics were funded by UNJHRO in order to provide free legal information to population and legal aid to victims for regular and mobile trials supported by UNJHRO, and enhance referral mechanisms for services to victims and bridge with prosecution special cells.

In Kosovo, OHCHR and technical partners provided key support services for survivors of gender based violence, including psychosocial counselling and psychotherapeutic services, legal aid and access to economic empowerment programs, benefitting more than 200 women in 2016. After a successful advocacy initiative involving OHCHR, North Mitrovica municipality allocated premises for a shelter for survivors of gender based violence. OHCHR further provided necessary equipment and furniture for the shelter and will organize capacity building of relevant staff who will work with survivors in the shelter.  Moreover, OHCHR ensured sustainability of support services in 2017 and 2018 through technical support to a partner CSO in drafting a project proposal which was recently approved for funding by the EU.

In various countries (e.g. DRC, Burundi, Colombia, Ecuador) WFP supported GBV survivors during their temporary stay in shelters and during their reintegration into their wider community. Food assistance contributes to women's full nutritional and psycho-social recovery and subsequently supports their livelihoods, thus increasing the resilience of survivors, their self reliance and, ultimately, their capacity of disengaging from an abusive situation and rebuilding a safer life. The WFP-sponsored Safe Access to Fuel and Energy (SAFE) initiative decreases women’s vulnerability to risks associated with firewood collection through the dissemination of fuel-efficient stoves, and the promotion of alternative livelihoods.

In 2016, UNHCR established response mechanisms to people fleeing from conflicts and crises in various parts of the world such as Uganda, Tanzania, Rwanda, CAR, Niger and Nigeria. With the continued flow of refugees to many of the mentioned countries, UNHCR operations have sought to swiftly increase and strengthen the SGBV response and assistance. UNHCR has worked together with partners, including refugees, with the aim of ensuring the provision of accessible, prompt, confidential and appropriate multi-sectoral services (safety, legal, psycho-social and medical) to survivors, establishing referral pathways and coordination mechanisms, recording cases on the GBVIMS and reducing of risk of SGBV through prevention and outreach activities. Although challenges persist, UNHCR continues to work to enhance community participation in SGBV programming and towards the empowerment of survivors.

UNHCR and a partner organisation have opened a women’s only internet café in Herat, Afghanistan. The café, which is the first of its kind within UNHCR operations, was devised as a response to the harassment and intimidation experienced by many women who used traditional internet cafes in Herat. The café provides a safe environment to use the internet, participate in free trainings and report SGBV cases through a confidential questionnaire. The project also explores how to connect participants to skills training relevant to the local job market.

In Albania, UN Women has worked with civil society groups, the government and media to stop human trafficking that feeds the sex trade. A national campaign has raised awareness, including through a powerful anti-trafficking video broadcast on national television. A 30-member Advisory Media Forum supports professional and ethical reporting among journalists by providing information and training, and tracking gaps in accuracy of reporting. Since employment or small enterprise by women can be among the most critical elements of successful reintegration for trafficking survivors, UN Women has helped service providers in shelters stress economic empowerment as core to their assistance.

In Jordan, through the support of the Governments of Norway, UN Women - in partnership with UNFPA and UNICEF - implements the second phase of the joint project “Hemayati: Promoting Women and Girls’ Health and Well-being”. The project is also implemented in collaboration with the Ministry of Social Development (MoSD), Ministry of Health (MoH) and partner NGOs including the Jordanian Women Union and Un Ponte Per (UPP). The project’s overall aim is to increase sexual and gender-based violence (SGBV) survivors’ access to comprehensive lifesaving protection services, including health, psychosocial and legal services. Building on a successful first phase (2013-2014), the second phase of the project is being implemented in five governorates of Jordan (Amman, Irbid, Zarqa, Mafraq and Maan) benefiting from the expertise of all participating UN agencies and partners. The objective is to bring all the services necessary for women and girls who have experienced violence in a one-stop shop to ensure that they receive quality, survivor-centered support when they need it most.