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Adoption of technology in the communication between WFP and its beneficiaries (mostly women) through the exchange of calls facilitated by the Complains and Feedback Mechanisms (CFMs) is changing the role that beneficiaries play in a given assistance.
Through Cash-Based-Transfers approach from one side and regular use of CFMs on the other, beneficiaries are turning from ‘passive recipients’ into ‘active stakeholders’: today, they have a choice and they have a voice. The combination of choice/voice is resulting in a powerful tool to empower vulnerable women and men. It is a win-win solution where thanks to first-hand information received by beneficiaries, WFP improves the effectiveness of its programmes and beneficiaries have a say in their assistance.
Today, Jordan CO has one call centre managed by a total of 15 operators, with an average of 500 calls per day out of which 80% calls are answered and closed the same day. If operators receive calls and are not able to solve them immediately, they assign them to focal points for actions. Out of 15 operators, 13 are women. This due to the sensitivity and great empathy that women can show when calls come in.
Lessons learnt on the improved communication between WFP and its beneficiaries are several:
- Challenges can be turned into opportunities ( ex.: Complains feedback mechanisms, ETC-Connect project, SCOPE Platform)
- Considering the beneficiaries as ‘direct stakeholders’ is a powerful boost to assistance effectiveness. Give them voice and hear them is a ‘must’
- Leave them the choice to decide how best use the entitlement is the best way to empower them
- Providing women an opportunity to find the right place in a given assistance does not only mean an increase in their income or a solution to their distress but also an honourable status in the household or community for being listened and respected.
In March 2018, a WFP-wide awareness campaign on PSEA was conducted. This was part of an annual awareness campaign, started in January 2018 and running monthly, on WFP’s values, principles and standards, as reflected in WFP’s Code of Conduct, including protection from sexual exploitation and abuse.
In 2017, UN Volunteers hosted by UN Women supported communications and public advocacy of gender equality among communities.
In Togo, the UNV-implemented project Voices Against Violence provided interactive, youth-centred ways for people to talk and learn about relationships and gender equity in a safe and inclusive environment. A total of 500 national volunteer teachers were trained in the principles of respectful and non-violent behaviour. They then delivered the programme in their classes and their communities – multiplying the power of the project by spreading the curriculum to thousands of young Togolese.
Partners for Prevention (P4P) was a UNDP, UNFP, UNV and UN Women regional joint programme for the prevention of violence against women and girls in Asia and the Pacific. It focused on the prevention interventions, capacity development and policy advocacy by working on the ground with local volunteers. Volunteers acted as a bridge between the UN, governments and national and regional partners. In 2017, UN Volunteers served as project coordinators with P4P in Bangladesh, Cambodia, Indonesia, Papua New Guinea, and Viet Nam.
In Afghanistan, UNV supports the Youth-Mullah Gender Volunteer Caravans, through which young Afghan men and women are crafting campaigns and visiting communities in Herat and Balkh provinces to spread their messages of gender equality.
Building on previous work, UNRWA has developed GBV Roadmaps which are a tool to operationalize its GBV Prevention Framework through concrete activities and accompanying monitoring tools.
Field research and analysis by country research teams in China, India, Indonesia for the research project “When and Why Do States Respond to Women's Claims? Understanding Gender-Egalitarian Policy Change in Asia” (2013-2016; final publications 2018).
http://www.unrisd.org/80256B3C005BB128/(httpProjects)/FFDCCF9EE4F2F9C6C1257BEF004FB03E?OpenDocument
UNV supports the deployment of UN Volunteers in conflict and post-conflict contexts, including peacekeeping missions. There, the UN Volunteers support the UN mandate implementation on the ground, including addressing sexual violence.
In all three Peacebuilding Fund’s Gender Promotion Initiatives, the UN Peacebuilding Support Office, UN-Women, and UN Volunteers have supported gender-responsive peacebuilding programming.
WHO is implementing work to strengthen the institutionalisation of gender-based violence responses in WHO’s humanitarian work, ensuring the integration of violence against women (sexual violence and intimate partner violence) in the work of the health cluster at global and regional levels, and in selected countries.
WFP has developed comprehensive protection and gender policies which outline that WFP programmes and interventions must not create, exacerbate or contribute to gender inequalities or discrimination, and must mitigate risks of gender-based violence (GBV). In line with these policies, WFP has developed protection and GBV guidance manuals, which specifically look at concerns of GBV associated with implementing food assistance programmes, including in conflict settings.
In 2018, WFP Ethics Office organised the roll-out of the “Guidance Note about the Prohibition on Engaging Prostitution Services”, aimed at helping employees understand WFP’s expectations of conduct as related to prostitution, considered a form of SEA.
CRSV: During the reporting period, the Departments of Peacekeeping Operations and Field Support (DPKO-DFS) rolled-out the Integrated Training Materials on Conflict-Related Sexual Violence (ITM-CRSV) for newly deployed Military, Police and Civilian Focal Points who are responsible for CRSV mainstreaming and mandate implementation. These Integrated Training Materials (ITM) will strengthen the response of peacekeepers to CRSV, with particular emphasis on the protection of women and girls, within the frameworks of Women, Peace, and Security, Human Rights, Rule of Law, Protection of Civilians, and Child Protection.
The Departments of Peacekeeping and Field Supports (DPKO/DFS), the Department of Political Affairs, the Office of the High Commissioner for Human Rights(OHCHR) and the Office of my Special Representative for Sexual Violence in Conflict (OSRSG-SVC) have developed the first Policy on the Prevention and Response to CRSV by UN Peace Operations with an aim to ensure that the forthcoming policy is a useful reference in support of the effective delivery by complex UN peace operations of their CRSV mandate.
DPKO-DFS is leading the drafting, through consultation with UN peace operations, Member States, key departments and divisions of the UN Secretariat, UN Agencies, and other relevant partners, the Handbook on the Prevention and Response to CRSV by UN Peace Operations which will be co-signed by DPKO-DSF, DPA, OHCHR and OSRSG-SVC. The handbook aims, inter alia, at translating the forthcoming DPKO-DFS Policy on Prevention and Response to CRSV into day-to-day operations and activities; assisting Senior Mission Leadership, Women’s Protection Advisers and civilian, police and military components in UN peace operations in leveraging resources within and outside the mission; better utilizing the unique, comparative advantage of respective mission components and other partners in enhancing prevention and response to CRSV; and strengthen the synergy and complementarity with the implementation of the other key mandates and strategic priorities of respective missions.
Senior Women’s Protection Advisers implemented a significant number of CRSV capacity-building activities with key partners, including national security forces as well as parties to the conflict. The United Nations Stabilization Mission in Mali(MINUSMA) engagement with the Coordination des Mouvements de l’Azawad (CMA) culminated in the signing of a Unilateral Communique on preventing and combatting CRSV supported by a plan of action drafted by CRSV focal points. In South Sudan, although little to no progress was achieved by both parties to the conflict to implement the commitments made to address CRSV in 2014, following the outbreak of the conflict in July 2016, the Joint Technical Working Group, the joint UN- government mechanism set up in 2015 to oversee the implementation of the Joint Communique, resumed its activities after the 2016 outbreak of violence and with the support of the United Nations Mission in South Sudan (UNMISS), is currently assisting the Government with the validation of the final implementation plan of the Joint Communique. In the Democratic Republic of Congo, MONUSCO supported the Government to prosecute two emblematic cases of conflict-related sexual violence in 2017. Firstly, a colonel of the FARDC was convicted for the war crimes of rape and pillage affecting 150 civilians in Musenyi, South Kivu; secondly, a Member of Parliament in South Kivu was convicted for his role in the abduction and rape of 39 children in Kavumu as a crime against humanity.
The Department of Peacekeeping Operations is also developing the capability to include Female Engagement Teams in community patrols, so peacekeepers can better interact with all of the local population to target our assistance to help protect the community from conflict- related sexual violence.
Justice and Corrections Support:
- In the Central African Republic (CAR), MINUSCA supports the Special Criminal Court, a national court composed of both national and international magistrates, to investigate and prosecute atrocity crimes. The operationalization of the Court reached a new milestone this year with the appointment of nine of the 11 international and national magistrates, including the international Special Prosecutor and the Deputy Prosecutor. A witness protection strategy has also been adopted. In a further effort to reduce the threat of spoilers and armed groups, MINUSCA is supporting the investigation and prosecution of serious crimes, including SGBV, by other national courts. As a result, to date, 73 high profile individuals from various armed groups are being prosecuted for crimes including war crimes, rebellion and conspiracy, 61 of whom have been detained and are awaiting trial.
- In the Democratic Republic of Congo (DRC), MONUSCO established Prosecution Support Cells to support military justice authorities to investigate and prosecute members of the Forces Armées de la République Démocratique du Congo (FARDC) and armed groups for serious crimes committed against civilians, including crimes of sexual violence. This initiative, which has included joint projects with UNDP, the European Union and other partners, has resulted in the conviction of 832 perpetrators, including 22 command level officers, in the eastern DRC where courts scarcely function or exist.
- In Darfur, with UNAMID assistance, the Office of the Special Prosecutor has tripled its capacity to 16 prosecutors, resulting in increased prosecutions and convictions of serious crimes committed by members of armed groups, including crimes of sexual violence.
UN Women organized an international seminar on Gender Based Violence (GBV) in the Gaza Strip in September 2016 with 350 participants representing local and international actors working on GBV including governmental actors, INGOs, UN agencies, humanitarian sectors and clusters, NGOs (from the West bank and Gaza), donors and academics. During two days, participants shared current challenges and opportunities with regards to integrated response to GBV in Gaza, and exchanged national and international experiences around GBV prevention and response in humanitarian settings with the aim of developing concrete, context-specific recommendations for GBV programming in Palestine. The seminar generated very important recommendations including the need to have better inclusion of GBV prevention and response in all stages of humanitarian action in Palestine and the importance of increasing the accountability of different actors to prioritize GBV prevention and response during and after emergencies.
In Vietnam, the Domestic Violence Minimum Intervention Package was implemented in two provinces, and 12 Domestic Violence Rapid Response Teams were established.