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Adoption of technology in the communication between WFP and its beneficiaries (mostly women) through the exchange of calls facilitated by the Complains and Feedback Mechanisms (CFMs) is changing the role that beneficiaries play in a given assistance.
Through Cash-Based-Transfers approach from one side and regular use of CFMs on the other, beneficiaries are turning from ‘passive recipients’ into ‘active stakeholders’: today, they have a choice and they have a voice. The combination of choice/voice is resulting in a powerful tool to empower vulnerable women and men. It is a win-win solution where thanks to first-hand information received by beneficiaries, WFP improves the effectiveness of its programmes and beneficiaries have a say in their assistance.
Today, Jordan CO has one call centre managed by a total of 15 operators, with an average of 500 calls per day out of which 80% calls are answered and closed the same day. If operators receive calls and are not able to solve them immediately, they assign them to focal points for actions. Out of 15 operators, 13 are women. This due to the sensitivity and great empathy that women can show when calls come in.
Lessons learnt on the improved communication between WFP and its beneficiaries are several:
- Challenges can be turned into opportunities ( ex.: Complains feedback mechanisms, ETC-Connect project, SCOPE Platform)
- Considering the beneficiaries as ‘direct stakeholders’ is a powerful boost to assistance effectiveness. Give them voice and hear them is a ‘must’
- Leave them the choice to decide how best use the entitlement is the best way to empower them
- Providing women an opportunity to find the right place in a given assistance does not only mean an increase in their income or a solution to their distress but also an honourable status in the household or community for being listened and respected.
In March 2018, a WFP-wide awareness campaign on PSEA was conducted. This was part of an annual awareness campaign, started in January 2018 and running monthly, on WFP’s values, principles and standards, as reflected in WFP’s Code of Conduct, including protection from sexual exploitation and abuse.
In 2017, UN Volunteers hosted by UN Women supported communications and public advocacy of gender equality among communities.
In Togo, the UNV-implemented project Voices Against Violence provided interactive, youth-centred ways for people to talk and learn about relationships and gender equity in a safe and inclusive environment. A total of 500 national volunteer teachers were trained in the principles of respectful and non-violent behaviour. They then delivered the programme in their classes and their communities – multiplying the power of the project by spreading the curriculum to thousands of young Togolese.
Partners for Prevention (P4P) was a UNDP, UNFP, UNV and UN Women regional joint programme for the prevention of violence against women and girls in Asia and the Pacific. It focused on the prevention interventions, capacity development and policy advocacy by working on the ground with local volunteers. Volunteers acted as a bridge between the UN, governments and national and regional partners. In 2017, UN Volunteers served as project coordinators with P4P in Bangladesh, Cambodia, Indonesia, Papua New Guinea, and Viet Nam.
In Afghanistan, UNV supports the Youth-Mullah Gender Volunteer Caravans, through which young Afghan men and women are crafting campaigns and visiting communities in Herat and Balkh provinces to spread their messages of gender equality.
DRC
Establishment and strengthening of community mechanisms for the prevention of sexual violence. Support for "Break the Silence" and "HeForShe" campaigns, thousands of people have been reached by awareness messages on the fight against sexual violence, mainly through the involvement of community radio stations.
SENEGAL
Senegal benefits from the commitment of communities and state institutions in the fight against gender-based violence. This community dynamic, supported by territorial and administrative authorities and elected officials at local level, strengthens the efforts of sectoral ministries to put an end to violence.
CABO VERDE
Men’s Alliance has increased on fighting GBV in Cabo Verde thanks to UNW’ support. During White Ribbon Association – Cabo Verde’s second GA, organized in partnership with UNW, a new board and President has been elected the event there was also a renewing of its members and provide a moment of reflection on the future of the Association. The opening ceremony was attended by the President of the Republic of Cabo Verde Mr. Jorge Carlos Fonseca, in his capacity of the national champion of the HeForShe campaign, who emphasized the importance of the men’s role in achieving gender equality in the country and in the world. Other individualities, such as the President of the National Assembly, representatives of political parties, Presidents and representatives of Civil society organizations, the Minister of Family and Social Inclusion, the UN Resident Coordinator, the Attorney General of the Republic, USA Ambassador and media, have attended to the event. Aligned with the HeforShe, the main lines of intervention of the Network are focused on the challenge that strives for everyone not to remain silent about gender-based violence, to assess men attitudes, language and actions, the education of young people, especially young men. UNW supported also the elaboration and presentation of the new 4 Years Strategic Plan of the Laço Branco Cabo Verde.
MALI
UN Women has adopted a systematic strategy to involve men and boys in GBV projects to have both a significant impact on prevention and repression and to encourage men and boys to be allies to support advocacy for the adoption of the draft law against GBV. A network of young girls operating throughout the territory from North to South, bringing together educated and uneducated young people, is committed to acting as a relay at the community level to inform, raise awareness and encourage their peers to disclose acts of violence but also to refer and accompany survivors to available rescue services. This network has a website with courses on GBV in French and national languages to inform and raise awareness among young people.
Another notable development around prevention is the review of the Police Code of Conduct. Indeed, GBV is common in the security forces. These acts are characterized by harassment, abuse of authority either on fellow police officers or civilian women. The country programme, in partnership with the national police authorities, has begun the process of revising the police code of conduct to include a GBV prevention and control dimension.
CAMEROON
UWN Cameroon worked in the humanitarian settings, awareness raising activities in different forms reached a great number of women, men, girls and boys including traditional and religious leaders who maintain significant influence over social norms and behaviours at the community level, on gender-based violence, girls' education, importance of women's economic empowerment, early/forced marriage and other relevant issues. These community outreach activities were not only prevention measures but also served as a first step to inform the population on available GBV services and to encourage them to report cases in the social environment that traditionally silences the survivors of violence.
LIBERIA
UN Women Liberia continue to conduct series of community engagement including community dialogues, the conduct of the socio-cultural audit consultative session in 6 counties with high prevalence of SGBV cases, and capacity building training for about 83 Women and Children Protection Officers, 65 prosecutors, city solicitors and court officials and 81 health workers. A total of 905 persons (478 women and 427 Males) have been reached in 2017 with targeted SGBV Messages) 2,700 youths were also reached through awareness raising and sensitization information.
NIGER
In recognition of the high impact activities implemented by UN WOMEN's Niger office in recent years, it enjoys the commitment of communities (men's clubs, multidimensional clubs), institutions such as CENI (National Independent Electoral Commission), social nets, National Assembly, sectoral ministries (Gender, Hygiene and Sanitation) in the fight against gender-based violence. The results achieved by the men's and multidimensional clubs (men, women, religious and local leaders) to raise awareness among more than 10,000 people about GBV, gender, and the promotion of women's rights is a successful community model imitated by several actors
CHAD, BENIN, GUINEA, TOGO
The Community Response
In Chad, hundreds of community leaders were trained and oriented on their roles and responsibilities in the fight against GBV, maternal and child mortality through the committees to combat maternal, newborn and child morbidity and mortality. Thanks to the commitment of mayors.
"He for Her", Mobilizing Men to Promote Women's Rights
In Benin, Chad, community radios support the activities of men's clubs for training on violence prevention, promotion of the SSRAJ and the rights of girls and women.
In Togo, the "Papas Champions" continue their activities to prevent violence.
In Chad, Guinea, Benin and Togo, 464 women and adolescent girls were taken in charge
Sexual and Reproductive Health for Adolescents and Youth and the fight against violence in schools and in the informal sector
In Togo and Benin, 568 girls and boys in schools and in the non-formal education system, 200 parents were sensitized. Conferences and debates are organized through the production of teaching materials. Apprentices have also benefitted from this awareness targeting the improvement of their SRH, prevention and management of violence and the prevention of early pregnancies.
A VAWG reporting watchdog committee system has been set up in the Dantokpa market (the largest market in West Africa). They are made of groups of 5 men and women per sector in the market for a more effective fight against violence. At the end of the year, 20 cases of violence, rape, with or without sequestration are denounced by these committees and legally prosecuted
The safety of the girls working in the market, often between the ages of 14 and 24, is ensured throughout the year at the "House of Hope" (ME), built a Christian Association. 1458 girls are benefitting from it. Among them are sex workers and sexually Active girls in the Marketplace who After a psychological support are also referred to Saint Luc hospital for complete health care.
Egypt CO
UN Women Egypt in collaboration with the Ministry of Social Solidarity developed the capacities of over 1500 women community workers across Egypt, capitalizing on their facility to reach women and men in rural and remote areas, to raise the public’s awareness, through conducting house calls, awareness raising meetings, and other means, on the various forms of violence against women and their social and legal ramifications. The community workers also serve as a vital tool for disseminating information on the support services provided by credible organizations for women victims/survivors of violence. In addition, UN Women Egypt in collaboration with Care International Egypt supported the formation of a network of over 400 young volunteers (both women and men) and developed their capacities to engage community members; over 2600 members reached, utilizing innovative context sensitive approaches, such as interactive community theater, shadow theater, graffiti art in addition to conventional methods, such as door-to-door campaigns, to raise societal awareness of various forms of violence against women, change negative attitudes and beliefs of men towards violence against women, and the gender norms that normalize and justify gender inequality and violence.
UN Women succeeded in establishing the Iraq National Steering Committee for the Women Peace and Humanitarian Fund with high level leadership and representation from the government in addition to the UNRC as co-chair and membership of women civil society, the donor community and the UNCT. UN Women, as WPHF Technical Management and Secretariat at global and national levels, convened the first Steering Committee meeting in March. The National Steering Committee, will be in charge of providing strategic direction, oversight and coordination of implementation of their portfolio, including: provide a platform for partnership, coordination, advocacy and resource mobilization at the national level; manage the WPHF allocation for Iraq; monitor progress and provide oversight on project performance. UN Women has succeeded in securing funding of $2 million for Iraq from the governments of Canada and the UK. A call for proposals is expected to be announced in the second quarter under the guidance of the NSC.
A total of 255 beneficiaries (Jordanians and Syrians) have been reached from different subjects related to GBV and women’s’ rights through 11 awareness-raising activities. Social cohesion have been evident as a result of Including Syrians and Jordanians both in the awareness sessions. Under LEAP, UN Women and IFH organized five awareness raising sessions on protection and all forms of violence targeting 72 Syrian and Jordanian women and men. In addition, awareness of 154 Jordanians and Syrians were raised on issues related to early marriage and gender-based violence through scheduled plays ( through the Hemayati project). A discussion following the play between the audience and the moderator helped to clarify issues related to early marriage. This approach promotes women's and girl's self-expression and self-awareness, while providing them with skills to articulate changes they would like to see in their reality. A consultative writing process (“writeshop”) was developed with key stakeholders to ensure ownership of the messages that feed into the development of a toolkit to disseminate specialized legal knowledge relating to violence against women and girls among non-specialized audiences. the toolkit was launched in November aiming at familiarizing and sensitizing readers with current gaps, challenges and realities of VAWG in Jordan in order to start a social dialogue that can foster positive changes in attitudes toward women and girls, as well as promote and inform legislative and policy changes.
In 2017, UN Women MCO continued to develop its own initiatives, strengthened and broadened its support to CSOs, national partners and the private sector’s initiatives to prevent VAW. As a result, a wide audience was reached (more than 3 million people, including through regular tv spots on the main national tv channel) and was mobilized during sensitization efforts and numerous events organized all year-long, and largely intensified during the 16 Days campaign, with a specific focus this year on engaging men and boys through innovative communication campaigns. The MCO succeeded in engaging partner agencies through UNCT and the Gender thematic group, national Ministries (Women’s machinery, Ministry of Justice and Liberties, Ministry of Interior), national institutions (City councils and Wilayas in Marrakech and Rabat, the Parliament), multilateral organizations (European Union Delegation), CSOs, Universities, with young boys and girls, the media and the private sector (telecommunications, public transports).
UN Women Palestine office supported MA’AN (an NGO based in the Negev which focus on legal awareness and protection of women from West Bank and Gaza and Bedouin women who live in the Negev and are subject to Israeli jurisdiction) to conduct raising awarness workshops for the West bankers and Gazan women living in the Negev. Those women face challenging issues related to their legal status with the Israeli authorities (they hold a palestinian ID, but they live in Israel with their spouses without any legal document) and many suffer from family and intimate partner violence. During the reporting period UN Women Palestine office supported MA'AN to organize 14 raising awareness workshops and targeted women from the West Bank and Gaza. The workshop covered the following issues: family status laws, residency, legal and citizenship rights and access to social and health services and VAW. Similarly, 4 workshops were organized in the Negev targeted social workers on different issues; such as: VAW, legal rights of women from the West Bank and Gaza who are married to men from the Negev. Additonally UNW Palestine office supported MA'AN in the publication of two legal newsletter discussing concerns related to the legal status and legal rights of West Bank and Gaza women who live in the Negev. 450 copies of the newsletter were printed and distributed. UNW Palestine supported Al- Muntada ( a coalition of 17 women's organizations that work on combatting VAW) to lead a national advocacy campaign on VAW, including legal discirmination against women and the need to adopt a responsive FPB. The campaign included radio episodes, TV programmes, and field awareness sessions in differnet districts , which aimed at raising awareness of public and participants on women's rights, VAW and rights' gaps existing within the applicable legislative framework in Palestine, and building allies to advocate for the adoption of a gender responsive Family Protection Bill.
Within SAWASYA - UNDP / UN Women Joint Programme on Strengthening the Rule of Law: Justice and Security for Palestinian People, the PCHR (The Palestinian Center for Human Rights) conducted 30 awareness raising sessions targeted both males and females with awareness sessions on femicide, the so- called honour killing and women’s legal rights in remote and marginalized areas all over the Gaza Strip. Most of the interventions carried out within the project’s duration focused on providing legal awareness, awareness sessions about the so-called " honor killing" and femicide as a mechanism to prevent violence against women and engage men and youth mainly to advocate for women's rights- as a result of these interventions, 511 women and 247 men were targeted.
One of OCHA’s 7 priority commitments on gender is to promote gender-responsive Humanitarian Programme Cycle processes. It ensures the systematic inclusion of SGBV programming through the mandatory use of the Gender Marker in funded initiatives, and in reports on how gender and SGBV were addressed during project implementation. As an example, the CERF project application and reporting templates require sex- and age disaggregated data. The application template also includes the IASC Gender Marker which is then recorded in the CERF’s Grant Management System Database for tracking and analysis purpose.
In addition, information and knowledge on gender equality and the empowerment of women and girls have been disseminated through OCHA’s various advocacy platforms such as the corporate website, social media accounts, content websites (such as Medium, Exposure and YouTube) and email. OCHA has updated and edited two “OCHA on Message” products on Gender in Humanitarian Action and Sexual and Gender-based Violence. “OCHA on Message” are reference products that enables staff to communicate OCHA’s position on key issues. OCHA has also delivered remarks and statements containing messaging on gender and SGBV for the Commission on the Status of Women, the 2017 Global Humanitarian Policy Forum, the Center for Global Development and the Royal Institute of International Affairs and as well as briefings to the Security Council, among others.. For International Women’s Day, OCHA launched a successful social media campaign with its “Messengers of Humanity” community around their “Female Humanitarian Heroes” highlighting the professional achievements of women working in humanitarian affairs.
In August, OCHA’s annual World Humanitarian Day campaign centered around the hashtag #NotATarget and advocated for the protection of civilians in armed conflict. The campaign included a strong focus on sexual violence in conflicts, and what can be done to empower and support survivors. As part of a unique collaboration with Facebook, OCHA launched a brand-new Live filter, allowing users to step into the shoes of people affected by conflict as they read real stories from civilians trapped in conflict. The filter included a series of stories by women and girls to highlight the unique challenges they experience in crisis. As part of the campaign, SCB collaborated with UNFPA on a blogpost “Dispelling five myths about sexual violence in emergencies” which was published on OCHA’s Medium platform.
OCHA also supports the International Day to end violence against women and the 16 Days of Activism against gender-based violence. In 2017, OCHA launched a digital campaign, which included an updated Facebook Live filter from World Humanitarian Day that exclusively featured stories of survival from women and girls affected by conflict. The Emergency Relief Coordinator and Deputy Emergency Relief Coordinator, as well as staff members from OCHA’s field offices, participated in the campaign by recording videos, where they shared the real stories of women trapped in conflict.
In Honduras, OHCHR organised several conference and meetings addressing challenges in combatting VAW, including sexual and reproductive health and rights, and the promotion of the work of women’s networks. It also organised information campaigns on gender based violence and women human rights defenders.
In Haiti, OHCHR funds helped for the development and production of communication tools (audio-visual)/ messages to build resilience and prevent natural disasters for groups and populations at risk with a gender approach.
In Liberia, during the International Day of Zero Tolerance for FGM, OHCHR and the UNCT provided support for the organisation of a conference on “Consolidating National Efforts against FGM’, with the participation of government officials, traditional and community leaders and other stakeholders.
UN Women has embarked on a number of prevention and awareness raising campaigns and advocacy such as “Take a Stand” initiative.
Internally, within the UN system, UN Women is coordinating closely with other UN agencies on issues related to Prevention of and Reporting on Sexual Exploitation and Abuse (by UN personnel)
In addition to this, we have UN Women Prevention of Sexual Exploitation and Abuse (PSEA) focal points in all of our six regions whose roles within UN Women are to:
- communicate their role and raise awareness of the ST/SGB/2003/13;
- to ensure that complaints against the individuals/entities to whom the ST/SGB/2003/13 applies are reported to OIOS;
- to report to the UN Women SEA working group at HQ in order to share any issues, cases or local observations; and gather data for onward reporting;
- to educate the UN Women workforce regarding the prevention of SEA.
Field research and analysis by country research teams in China, India, Indonesia for the research project “When and Why Do States Respond to Women's Claims? Understanding Gender-Egalitarian Policy Change in Asia” (2013-2016; final publications 2018).
http://www.unrisd.org/80256B3C005BB128/(httpProjects)/FFDCCF9EE4F2F9C6C1257BEF004FB03E?OpenDocument
Building on previous work, UNRWA has developed GBV Roadmaps which are a tool to operationalize its GBV Prevention Framework through concrete activities and accompanying monitoring tools.
UNODC promotes the Blue Hearth campaign, a global awareness raising initiative to fight human trafficking and its impact on society.
UNODC is implementing the Education for Justice Initiative and the Doha Declaration. In this framework, UNODC works to raise awareness on trafficking in persons though education, working closely with youth and academics to look into key concepts of trafficking and how this affects in particular women and girls, and how education can contribute to crime prevention and promotion of legality and justice.
Further, under the Global eLearning Programme, UNODC supports Member States through the delivery of courses across the world designed to address crime prevention challenges; on human rights, gender issues in cases of child sexual exploitation, alternatives to imprisonment for women offenders and the Essential Services Package for Women and Girls Subject to Violence; in line with international standards and norms.
In Viet Nam, UNODC supports awareness-raising campaigns on gender-based violence, documenting gender-based violence cases, providing aid services to victims and developing evidence-based data for policy advocacy purposes.