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Adoption of technology in the communication between WFP and its beneficiaries (mostly women) through the exchange of calls facilitated by the Complains and Feedback Mechanisms (CFMs) is changing the role that beneficiaries play in a given assistance.
Through Cash-Based-Transfers approach from one side and regular use of CFMs on the other, beneficiaries are turning from ‘passive recipients’ into ‘active stakeholders’: today, they have a choice and they have a voice. The combination of choice/voice is resulting in a powerful tool to empower vulnerable women and men. It is a win-win solution where thanks to first-hand information received by beneficiaries, WFP improves the effectiveness of its programmes and beneficiaries have a say in their assistance.
Today, Jordan CO has one call centre managed by a total of 15 operators, with an average of 500 calls per day out of which 80% calls are answered and closed the same day. If operators receive calls and are not able to solve them immediately, they assign them to focal points for actions. Out of 15 operators, 13 are women. This due to the sensitivity and great empathy that women can show when calls come in.
Lessons learnt on the improved communication between WFP and its beneficiaries are several:
- Challenges can be turned into opportunities ( ex.: Complains feedback mechanisms, ETC-Connect project, SCOPE Platform)
- Considering the beneficiaries as ‘direct stakeholders’ is a powerful boost to assistance effectiveness. Give them voice and hear them is a ‘must’
- Leave them the choice to decide how best use the entitlement is the best way to empower them
- Providing women an opportunity to find the right place in a given assistance does not only mean an increase in their income or a solution to their distress but also an honourable status in the household or community for being listened and respected.
In March 2018, a WFP-wide awareness campaign on PSEA was conducted. This was part of an annual awareness campaign, started in January 2018 and running monthly, on WFP’s values, principles and standards, as reflected in WFP’s Code of Conduct, including protection from sexual exploitation and abuse.
UNODC promotes the Blue Hearth campaign, a global awareness raising initiative to fight human trafficking and its impact on society.
UNODC is implementing the Education for Justice Initiative and the Doha Declaration. In this framework, UNODC works to raise awareness on trafficking in persons though education, working closely with youth and academics to look into key concepts of trafficking and how this affects in particular women and girls, and how education can contribute to crime prevention and promotion of legality and justice.
Further, under the Global eLearning Programme, UNODC supports Member States through the delivery of courses across the world designed to address crime prevention challenges; on human rights, gender issues in cases of child sexual exploitation, alternatives to imprisonment for women offenders and the Essential Services Package for Women and Girls Subject to Violence; in line with international standards and norms.
In Viet Nam, UNODC supports awareness-raising campaigns on gender-based violence, documenting gender-based violence cases, providing aid services to victims and developing evidence-based data for policy advocacy purposes.
In Ukraine and Cambodia, OHCHR and UN Women helped the Government to develop a Strategy to prevent and address gender based violence and conflict-related sexual violence.In Honduras, OHCHR supported the implementation of a State-CSO mechanism developed for monitoring the advances of the investigation of crimes of femicide, also providing technical assistance on the drafting of the regulations of such Commission and briefing the institutions that conform it, on the contents of the Latin American Protocol For the Investigation of Femicide.In Mexico, OHCHR’s technical cooperation focused on the incorporation of human rights and gender perspective in Protocols on investigation of cases of gender-related killings and gender based violence crimes. OHCHR also provided technical support for the evaluation and monitoring of the Early Warning Systems for Gender Based Violence implemented at Federal and State level. In Guatemala, OHCHR worked on the development of a public policy to protect human rights defenders
View MoreIn Ukraine and Cambodia, OHCHR and UN Women helped the Government to develop a Strategy to prevent and address gender based violence and conflict-related sexual violence.
In Honduras, OHCHR supported the implementation of a State-CSO mechanism developed for monitoring the advances of the investigation of crimes of femicide, also providing technical assistance on the drafting of the regulations of such Commission and briefing the institutions that conform it, on the contents of the Latin American Protocol For the Investigation of Femicide.
In Mexico, OHCHR’s technical cooperation focused on the incorporation of human rights and gender perspective in Protocols on investigation of cases of gender-related killings and gender based violence crimes. OHCHR also provided technical support for the evaluation and monitoring of the Early Warning Systems for Gender Based Violence implemented at Federal and State level.
In Guatemala, OHCHR worked on the development of a public policy to protect human rights defenders
Since 2014 in Tunisia, UN Women, jointly with UNFPA, OHCHR and UNICEF supported the development of the first draft law on violence against women. Since the end of 2014, a close monitoring was ensured with the two consecutive governments to provide technical support and international standards’ guidance to ensure the review of the different versions. Despite the challenges facing the country, the council of ministers has adopted on 13 July 2016 a bill regarding VAW. The House of Representatives has also voted, on the 21st July, the draft of the Organic Law No. 29/2015 on the prevention and fight against human trafficking, which aims at fighting all forms of exploitations of persons, especially women. This law is considered to be in line with international standards.
UN Women, in collaboration with the Jordanian National commission for Women(JNCW), held a roundtable meeting on “Jordan-Morocco sharing of experience on the criminal prosecution of rapists “in May 2016 in Amman, Jordan, at which 11 Jordanian parliamentarians as well as Moroccan parliamentarians exchanged views and experience with regards to the current amendments of the Penal Code. The Moroccan parliamentarians have explained the process they went through of reviewing the penal code over two years and then abolishing article 475 (similar provisions to 308) completely after one female minor “Amina” committed suicide for being forced to marry her rapist. At the end of the session, the Jordanian parliamentarians were equipped with knowledge on how to move forward on the abolishment of article 308 of the penal code.
The UNiTE Group for the Americas and the Caribbean, including 9 agencies -PAHO, UNDP, OHCHR, UNICEF, UNFPA, UNHCR, ECLAC, WFP and UN Women- and the IDB and the OAS, developed 12 Key Messages to Eradicate Violence Against Women and Girls in Latin America and the Caribbean. This unprecedented effort led by UN Women, systematized the lessons learned from all the publications and knowledge produced in the context of the UNiTE Campaign in the last 7 years. These messages were launched in the framework of the Regional Conference on Women in Latin America and the Caribbean, which took place in Montevideo in October of 2016. Thereafter, the messages were the basis for the celebrations of November 25th at regional and country level.
UN Women established a Community of Practice (CoP) for stakeholders working on the prevention of and response to violence against women and girls. Specific objectives of the Flagship Programming Initiatives (FPI) CoP include: Making existing knowledge, tools and approaches on the practice available and easily accessible to members of the CoP, allowing members to share concrete experience, challenges and good-practices on the implementation of the FPI so that members can “learn from others”, and generating new knowledge and tools. This community of practice, which follows various channels of communication (knowledge online platform, webinars, email helpdesk and a focal points’ meeting) will be strengthened based on its users’ experience and on new developments within UN Women’s programmes.
In Georgia, UN Women supported the Domestic Violence Council to harmonize legislation with the Istanbul Convention and draft a governmental decree to institutionalize the gender equality mechanism within the executive branch of the government. Planned legislative amendments will enhance the Domestic Violence Law to reflect other forms of violence against women, include protective orders, criminalize stalking and female genital mutilation, and align the concept of rape with international standards.
ESCWA, in partnership with UN Women, ABAAD Resource Centre for Gender Equality and the Lebanese American University, has commemorated the 16 days of activism against Gender Based Violence campaign (25th November-10th December 2016) and organised a series of awareness raising activities. These include a video competition among the youth in the Arab region to send a message on 'how to stop violence against women', a panel discussion with experts and CSOs on estimating the cost of VAW, and a public event to promote civil engagement on the topic.
In Vietnam, the Domestic Violence Minimum Intervention Package was implemented in two provinces, and 12 Domestic Violence Rapid Response Teams were established.