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Adoption of technology in the communication between WFP and its beneficiaries (mostly women) through the exchange of calls facilitated by the Complains and Feedback Mechanisms (CFMs) is changing the role that beneficiaries play in a given assistance.
Through Cash-Based-Transfers approach from one side and regular use of CFMs on the other, beneficiaries are turning from ‘passive recipients’ into ‘active stakeholders’: today, they have a choice and they have a voice. The combination of choice/voice is resulting in a powerful tool to empower vulnerable women and men. It is a win-win solution where thanks to first-hand information received by beneficiaries, WFP improves the effectiveness of its programmes and beneficiaries have a say in their assistance.
Today, Jordan CO has one call centre managed by a total of 15 operators, with an average of 500 calls per day out of which 80% calls are answered and closed the same day. If operators receive calls and are not able to solve them immediately, they assign them to focal points for actions. Out of 15 operators, 13 are women. This due to the sensitivity and great empathy that women can show when calls come in.
Lessons learnt on the improved communication between WFP and its beneficiaries are several:
- Challenges can be turned into opportunities ( ex.: Complains feedback mechanisms, ETC-Connect project, SCOPE Platform)
- Considering the beneficiaries as ‘direct stakeholders’ is a powerful boost to assistance effectiveness. Give them voice and hear them is a ‘must’
- Leave them the choice to decide how best use the entitlement is the best way to empower them
- Providing women an opportunity to find the right place in a given assistance does not only mean an increase in their income or a solution to their distress but also an honourable status in the household or community for being listened and respected.
In March 2018, a WFP-wide awareness campaign on PSEA was conducted. This was part of an annual awareness campaign, started in January 2018 and running monthly, on WFP’s values, principles and standards, as reflected in WFP’s Code of Conduct, including protection from sexual exploitation and abuse.
Based on the UN framework for the prevention of violence against women, WHO, with UN Women, developed and is finalising an 8-page policy-maker friendly, infographic brochure to package the evidence about risk and protective factors , what works for prevention categorised into 7 prevention strategies., and how to scale up proven interventions This brochure packages simple key messages about the evidence on prevention in a user friendly way.
Field research and analysis by country research teams in China, India, Indonesia for the research project “When and Why Do States Respond to Women's Claims? Understanding Gender-Egalitarian Policy Change in Asia” (2013-2016; final publications 2018).
http://www.unrisd.org/80256B3C005BB128/(httpProjects)/FFDCCF9EE4F2F9C6C1257BEF004FB03E?OpenDocument
In 2016, WFP has carried out a massive in-house sensitisation campaign for its own staff on Protection from Sexual Exploitation and Abuse. Also, a total of 100 protection/gender focal points from different Country Offices were trained on protection. The training covers gender-based violence and aims at building people's capacities for the integration of protection measures in food assistance programs, including GBV related measures.
The WFP Men Stand for Gender Equality Movement was founded by 24 male WFP colleagues during the 16 days of activism in 2015. Its members have been increasing ever since at HQ, Regional Bureaus and especially in the Country Offices, and the movement has been growing. In November 2016, the South Sudan Country Office launched its own ‘WFP Men Stand for Gender Equality’ initiative, and as of January 2017, the movement counts 322 members.
UNRWA developed and finalized the new Gender Equality Strategy (2016-2021), 'Integrating Gender, Improving Services, Impacting Lives.' The new strategy consolidates gender mainstreaming in the Agency’s organizational processes and programmes and aims at improving service delivery and reducing vulnerabilities among Palestine refugee women, men, boys, and girls. In this light, it serves to guide and frame all gender-related work by the Agency, including work on GBV.
ESCWA, in partnership with UN Women, ABAAD Resource Centre for Gender Equality and the Lebanese American University, has commemorated the 16 days of activism against Gender Based Violence campaign (25th November-10th December 2016) and organised a series of awareness raising activities. These include a video competition among the youth in the Arab region to send a message on 'how to stop violence against women', a panel discussion with experts and CSOs on estimating the cost of VAW, and a public event to promote civil engagement on the topic.
The UN Women Regional Office for the Americas and the Caribbean, in partnership with the Pan American Health Organization (PAHO), the Sexual Violence Research Initiative (SVRI) and the United Nations Population Fund (UNFPA), hosted the meeting “Preventing and Responding to Violence Against Women and Girls in Latin-America and the Caribbean: Lessons learned across the globe”, which was held in Panama City from December 5 to 7 of 2016. This event provided a unique space, bringing together several UN agencies, government officials, diplomats, civil society organizations, global researchers and other experts in the field of preventing and responding to violence against women and girls to exchange experiences and explore ways to implement effective and promising practices to address violence against women. This approach sought to drive change in the region, which has been characterized by the lack of evidence-based interventions and rigorous evaluations. A total of 25 countries were represented in this meeting and UN women key guidance documents such as the UN prevention Framework to End Violence against Women and Girls as well as the Essential services guidelines were disseminated.
UN Women collaborated with UNESCO to develop a guidance toolkit on prevention of and response to violence against women and girls in the educational sector: “Global Guidance on School-related Gender-based violence” in December 2016 (http://unesdoc.unesco.org/images/0024/002466/246651E.pdf). UN Women continues its collaboration with UNESCO to develop similar toolkits to engage the media and sporting organizations in prevention of and response to VAW. These technical documents provide key information to governments, policy-makers, practitioners and civil society who wish to take concrete action against violence against women and girls. It introduces approaches, methodologies, tools and resources that have shown positive results.