To be protection-centred, WFP has to be people-centred – this starts with clear analysis that identifies the specific needs and risks experienced by our beneficiaries, the majority of who are women. WFP seeks to promote inclusive participation by including the voice of affected populations in conflict-sensitive analysis to influence its programmatic designs. This enables WFP to tailor its programmes to most effectively meet needs while reducing risks associated with accessing our assistance. Measures include basic operational considerations such as ensuring people are able to safely travel to and from distributions but also ensuring two-way communication with beneficiaries so they understand the purpose of WFP’s assistance and are aware of their entitlements.
Complaints and feedback mechanisms, as part of a broader AAP approach, are a central component of this engagement with the people we serve. They allow beneficiaries to raise issues with WFP and its partners and receive feedback on how they are addressed. When incidences of harm or abuse are reported WFP can take action to mitigate the opportunity for future incidences and refer beneficiaries to appropriate services. Overall, the feedback channels enabled by CFMs help improve service delivery while enhancing trust between WFP and the people it serves.
In 2019, Implementation of an inter-divisional initiative to standardize complaints and feedback mechanisms across country offices continued. WFP rolled-out the minimum standards for a functioning CFM to six regional bureaux and 32 country offices. As part of this roll-out, a standardised data intake form captures programmatic adjustment in response to feedback. In 2019, WFP took the lead on inter-agency CFMs in Mozambique and Syria. The CFM standardization package will include an overarching guidance document supported by templates and checklists to be translated and disseminated by end 2019.
In Nepal, mobility issues of women and girls are also assessed during GESI assessment of the projects/programme like School Meal Programme (SMP) conducted in 2019 and will be part of the study for Climate Adaptation Fund project this year.
Item ID
{90D17BEE-9DDB-4494-AF47-81FC2CA935D2}
Item Path
/UN-Inventory/Home/Measures/Data Collection Analysis and Research/Feb 2019 - Feb 2020/WFP
Abstract
To be protection-centred, WFP has to be people-centred – this starts with clear analysis that identifies the specific needs and risks experienced by our beneficiaries, the majority of who are women. WFP seeks to promote inclusive participation by including the voice of affected populations in conflict-sensitive analysis to influence its programmatic designs. This enables WFP to tailor its programmes to most effectively meet needs while reducing risks associated with accessing our assistance. Measures include basic operational considerations such as ensuring people are able to safely travel to and from distributions but also ensuring two-way communication with beneficiaries so they understand the purpose of WFP’s assistance and are aware of their entitlements. Complaints and feedback mechanisms, as part of a broader AAP approach, are a central component of this engagement with the people we serve. They allow beneficiaries to raise issues with WFP and its partners and receive feedback on how they are addressed. When incidences of harm or abuse are reported WFP can take action to mitigate the opportunity for future incidences and refer beneficiaries to appropriate services. Overall, the feedback channels enabled by CFMs help improve service delivery while enhancing trust between WFP and the people it serves. In 2019, Implementation of an inter-divisional initiative to standardize complaints and feedback mechanisms across country offices continued. WFP rolled-out the minimum standards for a functioning CFM to six regional bureaux and 32 country offices. As part of this roll-out, a standardised data intake form captures programmatic adjustment in response to feedback. In 2019, WFP took the lead on inter-agency CFMs in Mozambique and Syria. The CFM standardization package will include an overarching guidance document supported by templates and checklists to be translated and disseminated by end 2019.In Nepal, mobility issues of women and girls are also assessed during GESI assessment of the projects/programme like School Meal Programme (SMP) conducted in 2019 and will be part of the study for Climate Adaptation Fund project this year.