Protection, Support and Services for Victims/Survivors

The Azerbaijan Young Lawyers’ Union, supported by the UN Trust Fund, set up a pilot project to provide women with free legal, medical and psychological support services. The project also set up the only shelter for survivors of violence currently operating in the country. The project was in part a response to the 2015 Concluding Observations of the Committee on the Elimination of Discrimination against Women which called on Azerbaijan to ensure that women and girl victims of violence have access “to immediate means of redress and protection, including a sufficient number of adequate shelters in all regions”. 


The project managed to provide protection and support to 448 women, almost twice the project target of 220 women. The project boosted the capacities of 10 staff members of the shelter through the series of the training sessions held by recognized international experts. The project also managed to sensitize 2,600 community members and 1,400 men and boys through information sessions on the causes and consequence of gender-based violence. 


Analysis of the available data indicates an increase in knowledge and awareness of the concepts of gender, gender-based violence and available protection mechanisms among community members (87 per cent in community groups and 72 per cent in male groups).

The ILO Office in Brazil has developed a project to empower transgender persons in violent situations, especially those who are homeless, living in public shelters and engaged in prostitution, by providing them professional training in kitchen assistant. 

OCHA fully supports the implementation of the crisis component the Minimum Initial Services for Reproductive Health (MISP). Among other activities, CERF funds the deployment of GBV experts, the procurement and distribution of dignity kits, the procurement of the Inter-Agency Reproductive Kits including the kits #3 and #9 dedicated to the Prevention of Sexual Violence and the Assistance to Survivors of GBV, the establishment of Women’s Safe Places, the training on GBV of field staff and service providers, the awareness activities on GBV, and the community-based interventions to prevent GBV.

Together with UNFPA, the United Nations Population Fund, UN Women Regional Office for the Arab States launched the “Essential Services Package for Women and Girls Subject to Violence” in October 2016 in the United Arab Emirates. The package of services was introduced to the Arab States for the first time as the launch took place on the side of the second “Investing in the Future” conference organized in the UAE by UN Women and the UAE’s “The Big Heart Foundation” under the patronage of His Highness Sheikh Dr. Sultan Bin Mohammed Al Qasimi, Member of the Supreme Council and Ruler of Sharjah. The launch was an opportunity to emphasize the importance of coordination among various multi-sectoral responses for women and girls subject to violence and offered the space for over 100 participants from civil society, academia and governmental institutions to exchange experiences about violence against women in the region.

In Kosovo, five survivors of domestic violence were granted ownership of apartments as part of an initiative by the mayor of Gjakova Municipality providing housing to society’s most vulnerable individuals. This example of women’s reintegration and empowerment is part of the municipality’s Coordination Mechanism Action Plan on Domestic Violence, and these plans were developed and implemented by UN Women in three municipalities throughout Kosovo. The Coordination Mechanisms include representatives from municipal gender equality office, victim advocates, police, judiciary, health and education sectors, urban planning directorate, shelters and civil society organizations. UN Women worked with municipalities to support capacity building of coordination mechanisms, police and judiciary; support a comprehensive approach to domestic violence case management; implement gender-responsive budgeting; align legislation and practices with international norms and standards; and improve implementation of monitoring mechanisms. UN Women ensured full support from local mayors and engaged them during the development of the Municipal Domestic Violence Action Plans. With this local support, the coordination mechanisms have become fully institutionalized and functional.

Supported by UN Women, Georgian Public Defender’s Office developed and institutionalized a monitoring tool to monitor the state shelters for survivors of violence against women on a regular basis.

UN Women continued to work with the Government of Moldova and civil society organization partners to help over 1,000 women access services as survivors of violence. Through the positive deviance approach, an innovative approach to help communities drive asset-based solutions, and UN Women’s coordination role, survivors advocated concrete actions to end violence against women and were involved as key experts on eliminating violence against women in legislative, institutional and community initiatives. The number of women who sought services within the first four months of implementing this approach is a ten-fold increase compared to the scope of previous activities. Central and local public officials, civil society organizations and media were also essential actors in this approach and subsequent result. The world renown academic institutions like Oxford University and others have expressed their interest in further analyzing Moldova’s innovative experience and results and further document it for academic use.  The Executive Program, run jointly by HEC Paris and the Saïd Business School, University of Oxford has invited the Moldova Country Office to present the Innovation in EVAW, and thus, to mainstream the case into their mainstream curriculum already from March, 2017.

In 2016, Serbia continued to make significant improvements in multi-sector coordination and monitoring of violence against women, with substantial support from UN Women. Twenty municipalities in Serbia achieved high levels of multi-sector cooperation in response to cases of violence against women. Professionals from the  Centers for Social Work, health and educational institutions, judiciary and police participated at the case conferences on individual cases of violence and in line with the local level protocols responded to the specific needs of women victims of violence. The women victims of violence benefited from the services and protection measures provided by the local institutions in a timely, complementary and coordinated manner. The Results of the case conferences are captured in reports and published by the Provincial Secretariat for Demography, Social Welfare and Gender Equality (PSEEGE). PSEEGE and UN Women piloted a model for monitoring violence in Vojvodina Province and initiated discussions to implement the model at the national level.