Protection, Support and Services for Victims/Survivors

In 2020, 64,796 GBV survivors received psychosocial counselling, 3,297 received legal assistance and 5,736 medical assistance through services provided by UNHCR and partners.

Through the Global Humanitarian Response Plan to COVID-19 (GHRP), over 2 million women and girls reached UNHCR via hotlines and other mechanisms to support GBV, while some 1.18 million women and girls were provided with sexual and reproductive health services.

Improving access for women and girls to essential, specialist, safe and adequate multisectoral services is a core strategic priority of the UN Trust Fund, and one of the three outcome areas in its Strategic Plan 2021-2025.

Between 2021 and 2024, an average of 70% of initiatives supported by the UN Trust Fund per year included strategies to prevent violence against women. 

During that period, a total of 218,147 women and girls used specialist services to heal and recover from violence, and 41,615 individual providers improved service for survivors and women and girls at risk.

In Egypt, UN Trust Fund partners addressed growing, critical gaps in services for refugee women and girls primarily from Sudan, Eritrea and South Sudan. In 2024, some 520 young mothers – many of them survivors of violence – received tailored support, including mental healthcare, to improve their ability to cope. The initiatives also provided 872 individuals with psychosocial support, emergency cash grants and referrals, while promoting longer-term recovery through vocational training and small business support. 

An intervention by the Greater Women Initiative for Health and Right (GWIHR) in Nigeria’s Rivers State has enhanced accessibility to services, institutional accountability, and legal protection for female and transgender sex workers, who face systemic discrimination. Thanks to peer-driven human rights education, in 2024 over 2,500 sex workers reported abuses and pursued legal action against perpetrators. GWIHR handled 327 gender-based violence cases and connected nearly 500 survivors to support services.

UNDP has implemented various actions to improve access to justice for women who suffered violence especially during the COVID-19 lockdowns.

The Tunisian office supported coordination between the designated emergency “hotline” and specialized police units responding to alerts of domestic violence and provided the specialized units with adequate protection gear and training.

The pilot initiative "Rukni", started by UNDP Jordan, provided digital phone booth for GBV survivors and women at risk to ensure them to have a better understanding of how to reach hotline services, COVID-19 applications and e-services.

UNDP Maldives supported civil society organizations to provide pro bono legal aid services to DV/GBV survivors. In Bangladesh, UNDP facilitated the process to create linkage between the victim/survivors and National Human Rights Commission to ensure better protection, support and services. unit of NHRC.

In Moldova, with the support of the Republic of Korea, UNDP responded positively to the Executive Committee of ATU Gagauzia and provided help to set-up a service for the survivors of domestic violence in the region. Based on the cooperation with the Executive Committee of Gagauzia, the first regional Center for survivors of domestic violence was created and is functional as of November 2020.

With the support and advice from Senior/Women’s Protection Advisers, personnel in peacekeeping operations facilitate victims/survivors’ access to protection and support services notably through information-sharing about services, referrals and special assistance projects. For instance, as part of an engagement process with armed groups who had abducted hundreds of women and girls in 2018 in Western Equatoria, UNMISS worked with a local faith-based organization to ensure access to medical care, trauma-healing support and livelihood trainings for 80 women and girls in order to support their recovery and transition into civilian life. Building on this initiative, UNMISS/OHCHR supported an additional 40 former abductees in accessing livelihood opportunities, leadership programs and psycho-social support tailored to their needs. Dialogues were also held with their families, communities and local authorities on stigma prevention and prevention and response to sexual violence. UNMISS adopted a survivor-centered approach throughout these efforts by ensuring respect to survivors’ views and decisions and working to enhance availability of assistance services as well as effective rehabilitation programs to empower survivors to start gaining greater control over their lives. MINUSMA partnered with a local women’s rights organization to implement a project in Bamako and Mopti that helped to prevent risks of gender-based and sexual violence related to the pandemic through sensitization sessions and provided dozens of survivors with access to a safe shelter and care services.

Ending Child Marriage and Rescue and Second Chance Education for Girls in Malawi, Zambia, Mozambique, Uganda, Zimbabwe and Tanzania:  UN Women through engagement of traditional leaders, CSOs and government departments advocated for ending child marriage, FGM and other harmful practices.  Thousands of potential efforts for child marriage were prevented and many marriages that took place were annulled in these countries.   For example, in Malawi 41% of the 2871 girls engaged under child marriage interventions in Salima, Dedza and Karonga are now able to claim their right to make vital decisions about their sexual health and well-being, re-enroll into primary and secondary education and reignite prospects of living a life without increased risk of violence, abuse, child marriages, ill health or early death. This was achieved through interventions in school clubs, awareness campaigns, capacity building sessions on GBV/SRHR and business management/entrepreneurship skills. This follows an extensive HeForShe campaign implemented by the Malawi Country Office in collaborations with UNFPA, Ministry of Gender, District Councils, Traditional leaders and HeForShe champions. A total of 4249 early child marriages have been annulled and 2871 number of girls re-enrolled into primary and secondary schools between 2017-2019. 

In Mozambique, Rapariga Biz is a joint program, implemented in Nampula and Zambezia provinces by UNFPA, UN Women, UNICEF and UNESCO. It aims to improve the sexual and reproductive health and rights (SRHR) of 1,085,447 girls and young women in Mozambique who live in the provinces of Nampula or Zambezia. These provinces are amongst the ones in the country with highest poverty levels in Mozambique, where women and young girls are burdened with a high level of discrimination and are at high risk of child marriage, early pregnancy, maternal mortality, obstetric fistula, violence and HIV.  After training, the girls individually or organized in groups benefited from support (startup kits, tips on their business, etc.) to start their business. Silvia Daniel (22)[2], Albertina Martinho (20), Argentina Arnaldo (21), Telma Mauricio (18) and Neusa Joaquim (18) are some of the beneficiaries which who besides different trainings, that benefitted, they were also selected for poultry farming.

In Uganda, The establishment of Nakapiripiriti Satellite Legal Aid Clinic in Karamoja by ULS, supported by UN Women brought happiness to number of widows in accessing legal aid and protection services.


The value of intersectionality in understanding violence against women and girls
This policy brief explores the concept of intersectionality as a tool to analyze and understand the intersection of gender with other inequalities/oppressions (e.g., sexuality, gender identity, ethnicity, indigeneity, immigration status, disability) in the context of violence against women and girls (VAWG). The report examines the impact of intersecting oppressions on the ability of survivors of VAWG to access services and obtain justice, as well as the importance of ‘by and for’ organizations in addressing the needs of marginalized women who face violence. It is available here.

Mapping of Sexual Violence Services in the Western Balkans and Turkey
The Council of Europe Convention on preventing and combating violence against women and domestic violence - also known as the Istanbul Convention - calls for adequate and accessible specialized support services for victims of sexual violence. However, in the Western Balkans and Turkey, despite the ratification of the Istanbul Convention, these standards have yet to be met. Services for victims of sexual violence are often missing, and where they do exist, they tend to be poorly implemented due to a lack of government funding and support. This mapping report identifies the existing services in the region, examines their implementation, and highlights the gaps in service provision. This publication was produced under the framework of the EU-UN Women regional programme on ending violence against women in the Western Balkans and Turkey, "Implementing Norms, Changing Minds," funded by the European Union. the report is available here.

Protection, Support and Services for Victims/Survivors Under the Spotlight Initiative, UNICEF worked on Outcome 4 (Services) in 8 African countries and 3 Latin American countries. The capacity development of service providers such as multisectoral service organisations, police, judiciary, social workers, schools and health was the major feature of UNICEF’s engagement.

Protection and assistance for victims of trafficking and victims of aggravated smuggling are issues addressed in all training and capacity building work concerning trafficking in persons that UNODC undertakes. All UNODC responses, activities and publications on trafficking in persons are gender- and age-responsive, human-rights-based and victim-centred.

UNODC manages the United Nations Voluntary Trust Fund for Victims of Trafficking, which financially supports grass-roots NGOs who provide direct and immediate assistance to victims of trafficking. 90% of projects support victims who are women or girls. Donations are collected from 31 States and 32 private companies. So far, USD 3.5 million have been distributed to 60 NGOs world-wide. Currently, a fourth round of applications is being evaluated by the Human Trafficking and Migrant Smuggling Section (HTMSS) with over 330 NGOs applying for grants between USD 5,000-60,000 each. 

In Guatemala, as part of the Office’s support to National Civil Police under the Joint UN Global Programme on Essential Services for Women and Girls subject to Violence, UNODC supported the attribution of additional functions to citizen service offices to help better support victims of gender-based violence. 

In Myanmar, WFP engages closely with the Protection Cluster and the Humanitarian Country Team to understand and respond to emerging protection concerns. Considering the protection context and to support a principled and coordinated approach to assistance and do-no-harm, WFP has developed a scenario-based intervention whereby indicators relating to the protection of the affected population and humanitarian access determine the scale and scope of WFP assistance.

In 2019, UNRWA identified and provided protection services to 9858 persons among the Palestine refugees communities in Jordan, Gaza, Lebanon, Syria and the West Bank. Among the 9.857, 5.240 were GBV survivors that included 25% girls, 6% boys and 2% persons with disabilities.