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In 2019, UNRWA continued the roll out of the Training Manual on Understanding GBV and 600 staff were trained in all fields of operations of which an average of 85% demonstrated increased capability to address GBV. The e-learning course on GBV risk mitigation in emergencies has been launched in November 2018. It has subsequently been piloted in all five fields of operation and so far, 600 staff have completed the e-Learning course. While continuing to work on increasing knowledge on GBV for all staff, UNRWA put emphasis on respective changes in attitudes and practices, building on the already achieved positive changes in knowledge of many employees. To achieve this UNRWA focused on three core competencies (the survivor-centred approach; communication and counselling; and supervision skills) related to four categories of staff addressing GBV (case identifiers, case managers, case supervisors, and GBV coordinators) and rolled out 199 on-the-job coaching sessions to staff in all fields of operations.  

During the reporting period UNRWA trained 2,278 staff in all its fields of operations as part of the roll out of the capacity building plans. The trainings focused on anchoring the survivor centred approach in the UNRWA response to GBV and on rolling out the tools for GBV risk mitigation in emergencies.

In 2017, UNRWA carried out 135 trainings which engaged 2709 staff members across the Agency (Lebanon, Jordan, Gaza, West Bank, and Syria). Trainings focused on GBV and GBV in emergencies targeted staff in UNRWA’s different programmes.