United Nations Entity for Gender Equality and the Empowerment of Women

UN Women initiated the implementation of the United Nations Protocol on the Provision of Assistance to Victims of Sexual Exploitation and Abuse through its regional and country prevention of SEA focal points, while ensuring maximum coordination with UN Country Teams efforts in country locations.

In Brazil UN Women provided technical assistance to government institutions to set up VAWP monitoring and case referral mechanisms. With UN-Women’s technical support, the national call center for women in a situation of violence (Ligue 180) managed by the National Secretary of Policies for Women of the Ministry of Women (Secretaria Nacional de Políticas para as Mulheres - SNPM) added a dedicated channel to receive reports on VAWP and assist with a referral mechanism to the Public Electoral Ministry (Ministério Público Eleitoral – MPE). UN-Women ensured country wide dissemination of this new resource for women candidates, through the national campaign on VAWP.

In Central African Republic (CAR), UN-Women, UNDP and MINUSCA supported women's organizations through the African Women Leadership Network (AWLN) CAR Chapter, to set up situation rooms to promote a more inclusive and peaceful election. Through this mechanism, 210 monitors were trained and deployed in all 16 prefectures in the country to conduct violence prevention initiatives and collect data. In addition, UN Women, in partnership with UN Police and the Ministry of Internal Security, UN-Women established a “hotline 1325” which served as an early warning and early response mechanism used primarily by women candidates. This initiative was well received by key national stakeholders including CSOs, government partners and donors who highlighted its significant contribution to preventing and reporting VAWE.

Ending Child Marriage and Rescue and Second Chance Education for Girls in Malawi, Zambia, Mozambique, Uganda, Zimbabwe and Tanzania:  UN Women through engagement of traditional leaders, CSOs and government departments advocated for ending child marriage, FGM and other harmful practices.  Thousands of potential efforts for child marriage were prevented and many marriages that took place were annulled in these countries.   For example, in Malawi 41% of the 2871 girls engaged under child marriage interventions in Salima, Dedza and Karonga are now able to claim their right to make vital decisions about their sexual health and well-being, re-enroll into primary and secondary education and reignite prospects of living a life without increased risk of violence, abuse, child marriages, ill health or early death. This was achieved through interventions in school clubs, awareness campaigns, capacity building sessions on GBV/SRHR and business management/entrepreneurship skills. This follows an extensive HeForShe campaign implemented by the Malawi Country Office in collaborations with UNFPA, Ministry of Gender, District Councils, Traditional leaders and HeForShe champions. A total of 4249 early child marriages have been annulled and 2871 number of girls re-enrolled into primary and secondary schools between 2017-2019.

In Mozambique, Rapariga Biz is a joint program, implemented in Nampula and Zambezia provinces by UNFPA, UN Women, UNICEF and UNESCO. It aims to improve the sexual and reproductive health and rights (SRHR) of 1,085,447 girls and young women in Mozambique who live in the provinces of Nampula or Zambezia. These provinces are amongst the ones in the country with highest poverty levels in Mozambique, where women and young girls are burdened with a high level of discrimination and are at high risk of child marriage, early pregnancy, maternal mortality, obstetric fistula, violence and HIV.  After training, the girls individually or organized in groups benefited from support (startup kits, tips on their business, etc.) to start their business. Silvia Daniel (22)[2], Albertina Martinho (20), Argentina Arnaldo (21), Telma Mauricio (18) and Neusa Joaquim (18) are some of the beneficiaries which who besides different trainings, that benefitted, they were also selected for poultry farming.

In Uganda, The establishment of Nakapiripiriti Satellite Legal Aid Clinic in Karamoja by ULS, supported by UN Women brought happiness to number of widows in accessing legal aid and protection services.

The value of intersectionality in understanding violence against women and girls

This policy brief explores the concept of intersectionality as a tool to analyze and understand the intersection of gender with other inequalities/oppressions (e.g., sexuality, gender identity, ethnicity, indigeneity, immigration status, disability) in the context of violence against women and girls (VAWG). The report examines the impact of intersecting oppressions on the ability of survivors of VAWG to access services and obtain justice, as well as the importance of ‘by and for’ organizations in addressing the needs of marginalized women who face violence.

https://eca.unwomen.org/en/digital-library/publications/2019/10/the-value-of-intersectionality-in-understanding-violence-against-women-and-girls

Mapping of Sexual Violence Services in the Western Balkans and Turkey

The Council of Europe Convention on preventing and combating violence against women and domestic violence - also known as the Istanbul Convention - calls for adequate and accessible specialized support services for victims of sexual violence. However, in the Western Balkans and Turkey, despite the ratification of the Istanbul Convention, these standards have yet to be met. Services for victims of sexual violence are often missing, and where they do exist, they tend to be poorly implemented due to a lack of government funding and support. This mapping report identifies the existing services in the region, examines their implementation, and highlights the gaps in service provision. This publication was produced under the framework of the EU-UN Women regional programme on ending violence against women in the Western Balkans and Turkey, "Implementing Norms, Changing Minds," funded by the European Union.               

https://eca.unwomen.org/en/digital-library/publications/2019/11/mapping-of-sexual-violence-services-in-the-western-balkans-and-turkey

Regional Service Directory for Women Migrant Workers Subject to Violence in the ASEAN region

The service directory enables referrals of women, especially women migrant workers who are survivors of violence, by sharing information on available violence against women (VAW) specialized service providers across the region. The list includes the leading organizations providing support to survivors of violence against women migrant workers in Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand and Viet Nam. Services featured in the directory include the health, police/justice, social, labour sectors and hotlines and shelters, and they are a core set of critical essential services responding to the needs of women migrant workers subject to violence in the ASEAN region.

Training Package for Prosecutors working on cases of VAW

Building on the Trial of Rape study and UN Women's broader work to strengthen Essential Services for survivors of VAW in the Asia Pacific region, UN Women together with Global Rights for Women developed a training manual for persecutors working on cases of VAWG. The purpose of this Training Package is to build the capacity of prosecutors on providing quality and holistic responses to survivors of violence, and to better understand survivor’s perspectives and address their needs. The goal is that gender-transformative, trauma informed and survivor-centered approaches are utilized in prosecution and that gender biases are addressed, to ensure that the legal system supports survivors of violence against women in a respectful and empowering way.

Handbook on Gender-Responsive Police Services

In April 2021, the UN Women Regional Office for Asia and the Pacific organized a webinar with countries across the region to introduce this handbook.

In Albania: 

• 204 counselling sessions were organized by psychologists and 112 women and girls have been supported through counselling sessions in 6 municipalities of the Region of Elbasan (Gramsh, Peqin, Prrenjas, Belsh, Cerrik, Librazhd). (UN Women) 
• 43 legal counselling sessions were organized in the Region of Elbasan (Gramsh, Peqin, Prrenjas, Belsh, Cerrik, Librazhd), with a total of 7 women represented in court, 7 women were issued IPOs and 8 women supported to report to the police. -315 women and girls and 57 men and boys benefited from Empowerment through Self-Defense training from trainers certified previously from ToTs organized by Aikido Albania. 
• 71 women and 173 children in the municipalities of Tirana, Elbasan and Vlora are already provided with services based on their needs and as per the tailored plan of reintegration including psychological counselling, legal assistance, medical assistance, basic needs such support with food and hygienic packages, counselling and support for employment, financial support for housing rent, support for economic empowerment. 

As a continuation of UN Women Bosnia and Herzegovina’s work on building and standardizing the multisectoral approach to service provision, 13 local protocols on cooperation between service providers (police, justice, social protection, health care, CSOs) have been revised/developed in line with the Istanbul Convention. A total of 11 multisectoral teams have been strengthened/established and 3 cantonal coordination bodies for combating domestic violence. UN Women supported the Safe network (network of shelters) to raise capacities of local service providers in 7 regions for safety risk assessment and survivor-centred informing of rights and duties.

In Canton Tuzla, Bosnia, and Herzegovina, with support from UN Women, police officers have improved their behaviour when it comes to response to cases of domestic violence. In comparison with the rate of proposed protection measures from 2018/2019 - 20%, thanks to the UN Women-supported behaviour impact intervention the rate of proposed measures has increased to 60% in the first three months of 2021. Using the so-called COMBI (Communications for Behavioural Impact) methodology, introduced by UN Women, a targeted campaign coordinated with the Ministry of Interior, included 1600 police officers from 13 municipalities in Tuzla Canton. It was aimed at increasing the rate of proposed protection measures in cases of domestic violence (restraining order, eviction of perpetrator from home, mandatory psychosocial treatment etc.). The campaign was designed to overcome the identified individual, institutional, and procedural behavioural barriers when it comes to responding to DV.

In North Macedonia, UN Women supported CSO Health Education and Research Association (HERA) to strengthen the capacities on the provision of counselling and psycho-social support of 18 providers (CSOs and Centres for Social Work) of general and specialist services to victims of VAW and DV in compliance with CEDAW and the Istanbul Convention. In addition, three local multi-sectorial groups for survivors of violence were established in Strumica, Stip and Veles to ensure regular collaboration and quality of services provided to the survivors of violence.

A series of recommendations on ensuring a uniform application of the international and national standards in the field of gender-based violence have been developed because of the mobilization for coordinated action of 91 (29 women and 62 men) police officers, prosecutors, judges, lawyers, and legal aid providers from Donetsk oblast. This round of workshops was organized by UN Women Ukraine jointly with the Ministry of Internal Affairs and National Police of Ukraine to strengthen the capacity of justice sector actors to implement effectively the gender-based violence legislation and apply a survivor-centred approach.

In Moldova, UN Women CO works with 24 partner communities from Cahul and Ungheni to support capacity building of multidisciplinary teams to respond effectively to cases of violence against women and children; develop and implement gender-responsive budgeting and establish specialist services for women survivors of gender-based violence (including for survivors of sexual violence) in Cahul and Ungheni. 

36 professionals (22 females and 14 males) of local public authorities, health sector, forensic service, social protection, justice, and police sectors co-designed a prospective approach/model towards the development of a specialized service for the victims of sexual violence, in line with international standards and local realities from Cahul and Ungheni district.

To boost the capacities of local civil society, nine CSOs from Cahul and Ungheni were selected and currently undertake a six-month institutional capacity-building exercise in the framework of a Small Grants scheme. At least eight committed local CSOs will be involved as of November 2021 in intensive training, mentorship, and guidance for developing and implementing activities promoting zero tolerance to violence at the regional level.11 CSO’s active in preventing and combating violence against women benefited from exchange of experiences on survivor-oriented approach to provision of services through the support of network of survivors of violence, in close cooperation with a partner CSOs from Romania. The latter builds on the ground-breaking work supported by UN Women on women survivors – positive champions in Moldova and aims at establishing such network in the country.

Four women survivors of violence supported by UN Women CO as positive champions and change makers, continue to hold peer-to-peer sessions for women survivors/potential victims of violence, informing on women’s rights and available support services.

Joint statements issued by the UN-Women Kosovo led multi-stakeholder Security and Gender Group, calling upon central and local institutions to allocate funding to domestic violence shelters In the 2020 budget, resulted in the Parliamentary Committee on Budget and Finance recommending an increase of funding to Kosovo’s shelters, which will allow for more sustainable year-round funding of shelters. Three additional joint statements were issued in 2021 condemning femicide and sexual harassment against women and girls.

139 service providers including staff from seven Kosovo shelters for protection of domestic violence survivors and local coordination mechanisms against DV were trained on strategies on recognizing trauma and handling of cases and have also participated in a three days’ workshop in April, organized under the auspices of Shelter “Liria” in the framework of the EVAW Programme. The workshop aim was to discuss networking efforts as well as engage in a strategic planning workshop to identify needs, activities and future steps in order to enhance their effective delivery of services to victims of domestic violence as well as draft an action plan for shelter networking. The proposed strategy and action plan is a five year proposed plan that has been drafted in close consultations with the participants with validated results proposed after the workshop with all relevant actors engaged.

State actors and civil society organizations in Kazakhstan have enhanced capacity to deliver quality services in prevention and response to VAW through developed SOPs for provision of services for GBV survivors with integration of measures to address the special needs of persons with disabilities (PwD) subjected to violence. The special needs of PwD were integrated into the existing SOPs as well as in the clinical protocol on “Gender based Violence” approved by the Ministry of Health of Kazakhstan with support from UNFPA as well as on an OSCE-developed Guide for police inspectors endorsed by the Ministry of internal Affairs also in 2020.

As mentioned above, in Tajikistan:

UN Women built new partnership experience with the Red Crescent Society of Tajikistan, mobilizing technical skills and experience with communities of NGOs with a solid presence in 6 target districts and supplied 168,000 information materials on Impact of COVID19 on Women and Girls. How to sustain family Resilience During the Pandemic; Available VAWG Services and Localized SGBV Referral Pathway along with sanitary and hygiene items for staff SLI project and HIV projects; built women leadership skills to combat stigma and discrimination and improving women’s legal literacy. Awareness-raising activities on HIV related rights and laws for women living with HIV conducted through media community mobilization, education, and peer outreach.

3400 women and girls who faced violence and abuse, benefitted from localized national SGBV case management referral mechanism in six rural pilot districts (Isfara, B. Gafurov, Vose, Rudaki, Hissar and Yavan) and the capital Dushanbe.

The practical scheme with the brief extracts from the related laws, pathways of interaction between the engaged members of the case management mechanisms, contact information on the related state bodies, departments, services and CSOs, that were functioning on prevention of violence against women and girls (by mandate/ and/or having run their own shelter/ women’s center). The developed brochures, booklets and visual materials were made in a user-friendly language and style, with a lot of coloured infographics, and were disseminated broadly among communities by 120 volunteers. Noteworthy, the RCS emphasized project’s further sustainability will be supported by further capacity building of active volunteers in EVAWG realm through a digital tutorial and integration of GBV/VAWG response component in the USAID Tuberculosis project implemented by RCS.

State facilitated localization of VAW case management referral mechanism: NGO-run victim support centres, state health, law enforcement, human rights, social services, other key stakeholders in the 6 target districts and Dushanbe formed a new integrated support scheme, where COVID-19 response facilities became an integral part.  UN Women experts made the design of the latter referral system, localized it in each pilot district, conducted on-job training to service providers.

Inadequate public investments in essential services and care infrastructure continue to impede women’s ability to fully participate in the economy, access justice and social protection, and live free from violence. With support from UN-Women, over nine and a half million women, across 79 countries, including many survivors of violence and internally - displaced women and refugees, accessed information, goods, resources and/or services. Forty-nine countries have implemented systems, strategies and/or programmes to advance women’s equal access to and use of services, goods and/or resources (including social protection), and 60 countries have strengthened protocols, guidelines and initiatives to prevent and respond to violence against women. Meanwhile, more than 6,600 organizations across 87 countries have enhanced capacities to deliver and/or monitor essential services, goods and resources for women and girls in humanitarian and development settings. Pervasive unequal social norms affect the daily experiences of women everywhere and present a significant obstacle to achieving structural change. With dedicated focus on transforming inequitable gender norms, 15 countries have adopted comprehensive, coordinated strategies for preventing violence against women. 

Specific examples of UN Women’s work include:

UN Women enhanced survivor access to essential services:

• Antigua and Barbuda: Supported the establishment and operationalisation of the first Support and Referral Centre (One-Stop Centre)
• Moldova: Opened its first Centre for Specialist Services for sexual violence survivors.
• Bangladesh: Expanded Victim Support Centres to nine police stations, improving survivor access to justice.
• Jamaica: Supported the establishment of DV zero-rated hotline and Domestic Violence Intervention Centres DVICS).
• St. Lucia: Supported the establishment of a One-Stop Centre in partnership with the Caribbean Development Bank and NGM.
• Ukraine: Partnered with JurFem to provide legal, medical, and psychological support to survivors of conflict-related sexual violence.
• Nigeria: Established a Private Sector GBV Fund, expected to aid 10,000 survivors.

UN Women strengthened the capacity of institutions and service providers:

• Developed the Handbook on Gender-Responsive Policing Services, now used in police training in multiple countries.
• Implemented a gender-responsive policing programme in Trinidad and Tobago, training over 400 police officers and embedding the programme into the Police Academy.
• Led the first-ever Gender-Responsive Policing Summit, setting new standards for policing practices.
• Supported Latin America’s Model Protocol for Investigating Femicide, helping 18 countries criminalize femicide.
• Trained 770 national and local institutions across 49 countries, enhancing survivor-centered service provision.
• UN Women strengthened survivor-centered multisectoral services through supporting use of the Essential Services Package for Women and Girls Subject to Violence in translation, and the ASEAN Regional Guidance on Social Work Services. This includes support for GBV counsellor training packages, national service protocols, and ESP practice-based knowledge reflections.

Ending Child Marriage and Rescue and Second Chance Education for Girls in Malawi, Zambia, Mozambique, Uganda, Zimbabwe and Tanzania:  UN Women through engagement of traditional leaders, CSOs and government departments advocated for ending child marriage, FGM and other harmful practices.  Thousands of potential efforts for child marriage were prevented and many marriages that took place were annulled in these countries.   For example, in Malawi 41% of the 2871 girls engaged under child marriage interventions in Salima, Dedza and Karonga are now able to claim their right to make vital decisions about their sexual health and well-being, re-enroll into primary and secondary education and reignite prospects of living a life without increased risk of violence, abuse, child marriages, ill health or early death. This was achieved through interventions in school clubs, awareness campaigns, capacity building sessions on GBV/SRHR and business management/entrepreneurship skills. This follows an extensive HeForShe campaign implemented by the Malawi Country Office in collaborations with UNFPA, Ministry of Gender, District Councils, Traditional leaders and HeForShe champions. A total of 4249 early child marriages have been annulled and 2871 number of girls re-enrolled into primary and secondary schools between 2017-2019. 

In Mozambique, Rapariga Biz is a joint program, implemented in Nampula and Zambezia provinces by UNFPA, UN Women, UNICEF and UNESCO. It aims to improve the sexual and reproductive health and rights (SRHR) of 1,085,447 girls and young women in Mozambique who live in the provinces of Nampula or Zambezia. These provinces are amongst the ones in the country with highest poverty levels in Mozambique, where women and young girls are burdened with a high level of discrimination and are at high risk of child marriage, early pregnancy, maternal mortality, obstetric fistula, violence and HIV.  After training, the girls individually or organized in groups benefited from support (startup kits, tips on their business, etc.) to start their business. Silvia Daniel (22)[2], Albertina Martinho (20), Argentina Arnaldo (21), Telma Mauricio (18) and Neusa Joaquim (18) are some of the beneficiaries which who besides different trainings, that benefitted, they were also selected for poultry farming.

In Uganda, The establishment of Nakapiripiriti Satellite Legal Aid Clinic in Karamoja by ULS, supported by UN Women brought happiness to number of widows in accessing legal aid and protection services.


The value of intersectionality in understanding violence against women and girls
This policy brief explores the concept of intersectionality as a tool to analyze and understand the intersection of gender with other inequalities/oppressions (e.g., sexuality, gender identity, ethnicity, indigeneity, immigration status, disability) in the context of violence against women and girls (VAWG). The report examines the impact of intersecting oppressions on the ability of survivors of VAWG to access services and obtain justice, as well as the importance of ‘by and for’ organizations in addressing the needs of marginalized women who face violence. It is available here.

Mapping of Sexual Violence Services in the Western Balkans and Turkey
The Council of Europe Convention on preventing and combating violence against women and domestic violence - also known as the Istanbul Convention - calls for adequate and accessible specialized support services for victims of sexual violence. However, in the Western Balkans and Turkey, despite the ratification of the Istanbul Convention, these standards have yet to be met. Services for victims of sexual violence are often missing, and where they do exist, they tend to be poorly implemented due to a lack of government funding and support. This mapping report identifies the existing services in the region, examines their implementation, and highlights the gaps in service provision. This publication was produced under the framework of the EU-UN Women regional programme on ending violence against women in the Western Balkans and Turkey, "Implementing Norms, Changing Minds," funded by the European Union. the report is available here.

DRC
Multisectoral assistance to over 30,000 victims of survivors of sexual violence by organizations supported by United Nations agencies (UN Women, UNFPA, UNICEF, UNDP, UNESCO, UN AIDS, UNJHRO, UNHCR). 

SENEGAL 
UN Women supported the women's collective for peace in Casamance (Senegal) to set up a centre for the care of victims of violence, by providing them with health, justice and security services. This same "one stop center" model is replicated in 2 health centers through the Muskoka project for the medical care of women and girls’ victims of violence.

CABO VERDE
Continued technical support in strengthening capacities of CAV and Rede Sol, as the main existing structures for the assistance of victims, in the context of the GBV Law implementation. 

MALI 
To facilitate access to services for women and girls’ survivors of GBV, two "one-stop" holistic care centres where all care services will be available were initiated. 
The first Centre is initiated by UN Women through the Police Social Service on the left bank of Bamako and the second by UNFPA through the Commune V reference health centre on the right bank. These two centres will provide sufficient quality services to meet the specific needs of women and girls’ survivors of violence in and around Bamako District. In the light of the lessons learned from the previous programmes on care units, UN Women has begun to reflect on the functioning of victim care units in order to define a more practical content, which will increase the flow of functioning of these units and respond to recurrent difficulties encountered, such as conflicts of interest. To make the process of dealing with GBV victims effective and uniform, UN Women started the process of updating the Standard Operating Procedures with the involvement of all stakeholders
CAMEROON
UWN Cameroon, women and girls among refugees, IDPs, and host communities, including Boko Haram survivors know and use the protection mechanisms available to them through Un Women intervention in collaboration of others humanitarian actors. GBV survivors benefited from integrated services through different mechanisms: a) Women Cohesion Spaces, b) four GBV units in the Women Empowerment Centers c) Gender desks at police stations, and d) mobile clinics.

LIBERIA
 In 2017, 1,685 GBV survivors accessed the referral pathway and obtained services based on need.  A total of 1,225 survivors accessed health services, 1,028 reported case to the Women and Children Protection Section; 1,199 obtained psychosocial support with 88 provided legal aid. 120 were lodged in safe homes and 7 persons out of 1,225 were provided economic support.

NIGER 
Through the gender and humanitarian action projects, the UN Office for Women in Niger provided important support to displaced women, refugees and returnees in 2015-16. This is how he developed a holistic approach with the Gender and Humanitarian Action programme in Diffa where violence reached its paroxysm with the intervention of Boko Harm through a holistic approach, prevention and care of women, girls. 
The aim of the anti-violence component of this programme is to prevent violence through awareness-raising and the establishment of a system for dealing with victims of violence:
 Activities implemented: 
- The creation of cohesion spaces in Cablewa, Boudouri and Sayam Forage;
- The creation of gender units in the services of the National Guard, the Gendarmerie and the Police to care for survivors of GBV in Diffa;
- Training SDFs on gender, taking gender into account in their security actions;
- Awareness campaign on GBV with parliamentarians in Diffa;
 The following results were achieved:
- More than 100,000 people were sensitized on women's rights and gender-based violence with parliamentarians in the Garin Wazam, Kablewa, Buduri, Tam, Mainie Soroa and Sayam Forage camps in the Diffa region;
- More than 400 police forces (police, gendarme, national guard) were trained on gender, GBV, GBV survivor care, etc;
- Three spaces of cohesion have been created in the camps (these spaces allow women to get together in a safe environment and discussed issues related to women's rights, GBV with the support of a psychologist) for discussions on GBV and GBV management.
- An alert system is created between the camps equipped health centres gender law enforcement units for a coordinated intervention between these different services for faster care;
- Five units were created to take charge within the FDS structure: 2 units in the gendarmerie; 2 units in the police and one unit in the National Guard;
- Five documentary films were made as part of this awareness campaign on women's rights, the fight against GBV and harmful practices.
All these achievements have contributed to raising awareness of women's rights, significantly reducing GBV, and taking care of survivors with great innovations through cohesion spaces and gender units.

NIGERIA
 UN Women Nigeria during the reporting period continued its advocacy to end GBV at national and its programmes states levels. During the 16 Days of Activism, it organised a symposium titled; Mobilizing to Eradicate Sexual Harassment in Tertiary Institutions to discuss GBV in education, with particular reference to sexual harassment in tertiary institutions and to explore how leadership, advocacy and alliance-building can create an enabling environment for the eradication of sexual harassment in educational institutions. There were also several media advocacy by UN Women and her partners 
 Also UN Women supported the federal ministry of women affairs and partners to collate the Nigeria Periodic Report on CEDAW 
106 Chiboks Girls rescued from Boko Haram returned to school following UN Women collaboration with the Federal Ministry of Women Affairs and Social Development and other partners  

Lebanon PP

In 2017,  UN Women Lebanon in consultation with the Ministry of Social Affairs,  supported  13 centers within 5  regions (Akkar, Tripoli, Beirut, Maten  and Bekaa) to conduct GBV awareness sessions. 4 of these centersl also provided access to GBV multi-sectoral services  to women and girls including legal, health and psycho-social support advisory services.  Furthermroe, UN Women in partnerhsip with UN-Habitat & UNICEF  finalized the establishment  of a Referral Center in Bab Tibaneh/Tripoli,  which will be providing PSS and  multi-sectoral services center for GBV victims.  The Referral Center will be luanched in  June 2018.  

UN Women Palestine office supported MA’AN  to provide legal aid and psychosocial support to Westbanker and Gazan women living in the negev. Those women face challenging issues related to their legal status with the Israeli authorities (they hold a palestinian ID and live in Israel) and many of them suffer from family and intimate partner violence. During the reporting period UN Women Palestine office supported Maan center to provide  legal aid to 110 women from the West bank and Gaza who live in the Negev (inside Israel). The cases evolved around issues related  to personal status matters : (divorce, child custody, alimonies), issues related to their legal status inside Israel (citizenship and family reunification), residency, eligibility to social and health services, national insurance and cases of VAW. Additionally, 79 women from the Bedouin community in the Negev were provided with psychosocial support throughout Ma’an hotline, 30% of them are from the West Bank and Gaza.  Topics covered included legal status inside Israel (citizenship related issues and family unification, residency, eligibility to social and health services, national insurance, etc… ) and on VAW cases.  UNW Palestine in collaobration with the PBA- West Bank provided legal aid support and counselling to more than 100 female inmates in 3 CRCs in the West Bank . As a result of this support, many women have their cases proceeded in courts and some received mitigative sentences. On the other hand, through the support that lawyers provided to inmates, some cases witnessed progress in their relaiton with families, including spouses, as some cases  managed to reach  agreements with their families and  spouses, particularly regarding children visitation matters.

In 2017, UN Women has contributed to enhance the capacity of the providers of essential services to Women Survivors of Violence to be able to effectively prevent and respond to VAW. It has been successfully done through Justice stakeholders training, South-South cooperation and the fostering of coordination. In partnership with the Ministry of Justice, a cycle of three workshops aimed at developing the capacities of a group of magistrates has been finalized. In fact, a third, and final, workshop has been organized and saw the participation of 14 magistrates on andragogy.  Also in partnership with the Ministry of Justice, over 70 social workers from 56 cities participated in a week-long training on the implementation of the Family Code. Various topics were addressed, such as divorce procedures, the Family Support Fund, models and practical cases in the Family Code, and general skills management for social workers. Finally, both South-South cooperation and coordination were fostered thanks to a regional workshop organized in Cairo in December with the attendance of representatives of the relevant sectors (Justice, Police, Health, Civil society) to present the Essential Services Package and to engage the attendees’ departments towards the qualitative upgrading of services and their coordination.

By building the capacity of long term service providers, UN Women works to institutionalize efforts to respond to and prevent SGBV. This is done through service provision and awareness raising. In 2017 UN Women directly supported 4 centres in Amman, Ramtha, Khaldeya and Zarqa to provide service and referral options to meet the needs of both local vulnerable Jordanian women and Syrian refugees (alltogether the joint programme supports 11 centers). In the four centers UN Women supports directly, 1,515 beneficiaries have been able to reach safe spaces and receive quality services. 91 women survivors of violence were offered quality safe and confidential access to shelter through the Jordanian Women's Union's shelter for women. Throughout this reporting period, 36 women survivors of violence were offered quality safe and confidential access to shelter through the Jordanian Women's Union's shelter for women and rehabilitation of their facilities was undertaken. Through UN Women Oases in Zaatari Camp UN Women worked with UNHCR and all camp partners to provide referrals to women survivors of violence for legal and medical and other protection services. UN Women also accepted referrals in from other camp partners for vulnerable women in need of livelihoods opportunities. On average UN WOmen supports 10 refugee women protection cases per month per Oasis. 

As part of the internal “Take a Stand to end violence initiative” UN Women has a range of internal mechanisms available to protect, support and provide service to victims/survivors focused on the UN Women internal workforce.

Support and Emergency Services

• Financial support in terms of flexible salary advances or staff association loan programmes are considered a source of fast extra funds on a case by case basis, by HR and Finance;
• Flexible leave and advance leave requests; reduce and re-assign workload to avoid additional stress and give them time to concentrate on their case;
• Information in an aide memoir which has available country resources and support services and it is provided to all UN Women personnel;
• Counselling, UN Women personnel can contact UN Staff Counsellor or the Critical Incident Stress Management Unit for psychosocial support and assistance. UN Women also assists personnel in gaining access to psychosocial support. Further information on support can be accessed here: https://hr.un.org/page/how-contact-your-staff-counsellor or https://hr.un.org/page/mental-wellbeing-psychosocial-support. 

• Dedicated service provider at UN Women HQ: In cases in which UN Women personnel or dependents at Headquarters are affected by violence outside the workplace, affected person/s can contact a confidential and appropriate external specialized service provider directly. The service provider will arrange for referrals, as appropriate, to NYC-based services, including local hospitals that conduct sexual assault forensic examinations. Colleagues may also send an email to takeastand@unwomen.org. 
• Awareness: UN Women has information briefs on gender based violence and support for personnel here. These briefs are shared with all UN Women personnel, spouses and dependents to raise awareness of internal support and response mechanisms available for personnel who may be affected by gender-based security incidents. 

For NY HQ Colleagues

• In 2017, UN Women and Safe Horizon piloted a Gender Based Violence Hotline for its personnel which was available 24/7. After one year this pilot was discontinued, but UN women continues to inform the workforce on Safe Horizon’s general hotline number
• Dedicated intranet pages for personnel on Employee information and Understanding Violence: reporting internal misconduct; Guidance for Managers; Types of Violence; Recognizing the signs of Violence; and Supporting friends family and colleagues
• Multiple resources ranging from posters, cards and guidance materials for personnel.

In 2016, Serbia continued to make significant improvements in multi-sector coordination and monitoring of violence against women, with substantial support from UN Women. Twenty municipalities in Serbia achieved high levels of multi-sector cooperation in response to cases of violence against women. Professionals from the  Centers for Social Work, health and educational institutions, judiciary and police participated at the case conferences on individual cases of violence and in line with the local level protocols responded to the specific needs of women victims of violence. The women victims of violence benefited from the services and protection measures provided by the local institutions in a timely, complementary and coordinated manner. The Results of the case conferences are captured in reports and published by the Provincial Secretariat for Demography, Social Welfare and Gender Equality (PSEEGE). PSEEGE and UN Women piloted a model for monitoring violence in Vojvodina Province and initiated discussions to implement the model at the national level.

Together with UNFPA, the United Nations Population Fund, UN Women Regional Office for the Arab States launched the “Essential Services Package for Women and Girls Subject to Violence” in October 2016 in the United Arab Emirates. The package of services was introduced to the Arab States for the first time as the launch took place on the side of the second “Investing in the Future” conference organized in the UAE by UN Women and the UAE’s “The Big Heart Foundation” under the patronage of His Highness Sheikh Dr. Sultan Bin Mohammed Al Qasimi, Member of the Supreme Council and Ruler of Sharjah. The launch was an opportunity to emphasize the importance of coordination among various multi-sectoral responses for women and girls subject to violence and offered the space for over 100 participants from civil society, academia and governmental institutions to exchange experiences about violence against women in the region.

In Kosovo, five survivors of domestic violence were granted ownership of apartments as part of an initiative by the mayor of Gjakova Municipality providing housing to society’s most vulnerable individuals. This example of women’s reintegration and empowerment is part of the municipality’s Coordination Mechanism Action Plan on Domestic Violence, and these plans were developed and implemented by UN Women in three municipalities throughout Kosovo. The Coordination Mechanisms include representatives from municipal gender equality office, victim advocates, police, judiciary, health and education sectors, urban planning directorate, shelters and civil society organizations. UN Women worked with municipalities to support capacity building of coordination mechanisms, police and judiciary; support a comprehensive approach to domestic violence case management; implement gender-responsive budgeting; align legislation and practices with international norms and standards; and improve implementation of monitoring mechanisms. UN Women ensured full support from local mayors and engaged them during the development of the Municipal Domestic Violence Action Plans. With this local support, the coordination mechanisms have become fully institutionalized and functional.

Supported by UN Women, Georgian Public Defender’s Office developed and institutionalized a monitoring tool to monitor the state shelters for survivors of violence against women on a regular basis.