Measures

Adoption of technology in the communication between WFP and its beneficiaries (mostly women) through the exchange of calls facilitated by the Complains and Feedback Mechanisms (CFMs) is changing the role that beneficiaries play in a given assistance. 


Through Cash-Based-Transfers approach from one side and regular use of CFMs on the other, beneficiaries are turning from ‘passive recipients’ into ‘active stakeholders’: today, they have a choice and they have a voice. The combination of choice/voice is resulting in a powerful tool to empower vulnerable women and men. It is a win-win solution where thanks to first-hand information received by beneficiaries, WFP improves the effectiveness of its programmes and beneficiaries have a say in their assistance.  


Today, Jordan CO has one call centre managed by a total of 15 operators, with an average of 500 calls per day out of which 80% calls are answered and closed the same day.  If operators receive calls and are not able to solve them immediately, they assign them to focal points for actions. Out of 15 operators, 13 are women. This due to the sensitivity and great empathy that women can show when calls come in. 


Lessons learnt on the improved communication between WFP and its beneficiaries are several:
- Challenges can be turned into opportunities ( ex.: Complains feedback mechanisms, ETC-Connect project, SCOPE Platform)
- Considering the beneficiaries as ‘direct stakeholders’ is a powerful boost to assistance effectiveness. Give them voice and hear them is a ‘must’ 
- Leave them the choice to decide how best use the entitlement is the best way to empower them
- Providing women an opportunity to find the right place in a given assistance does not only mean an increase in their income or a solution to their distress but also an honourable status in the household or community for being listened and respected.  


In March 2018, a WFP-wide awareness campaign on PSEA was conducted.  This was part of an annual awareness campaign, started in January 2018 and running monthly, on WFP’s values, principles and standards, as reflected in WFP’s Code of Conduct, including protection from sexual exploitation and abuse.

In reference to trainings and capacity building of WFP employees, a good example related to PSEA could be the online e-learning, made compulsory for all WFP employees, on Prevention of Fraud, Corruption and SEA. 


WFP MYANMAR Country Office
1) For the opening of the 16 Days Campaign against GBV, WFP Myanmar closely cooperated with the National Myanmar Gender Equality Network (GEN) and supported its national campaign ‘From Peace in the home to peace in the world: Involve men to fight violence against women.” Furthermore, a brief footage in the IDP camp benefitting from the new transfer modality (e-wallet) in Myitkyina, Kachin State, was produced with statements of internally displaced women and men on the importance of understanding the root causes of intimate partner violence which might arise from changing in-kind assistance to cash based transfer modalities. WFP Field Office closely collaborated with Karuna Mission Social Solidarity (KMSS), UNFPA and UNHCR on various actions suggested to prevent GBV within the families and also in communities where strongly defined gender roles are still deeply embedded within a cultural or religious coat and gender equality neglected on the public agenda. As an example, the humanitarian community together with IDPs competed in the mini marathon organized by the GBV working group.  


2) WFP male staff signed up to the WFP Men Stand for Gender Equality pledge and remained highly engaged in contributing to the country wide campaign to prevent GBV highlighted during orange days and events like the International Women’s Day.  


3) WFP Myanmar reiterated its commitment to organize monthly orange days in its Field Offices. In March 2018, Myitkyina Field Office dedicated a special event to help staff understand the negative consequences of GBV against women and girls and learned about the importance of promoting a peaceful co-existence that begins at household level. WFP staff acknowledged that in their working environment, women’s voices and suggestions are still less powerful than those provided by men.   

In line with commitments to the global Call to Action and in accordance with the GBV Guidelines, IOM continues to work to improve GBV prevention and risk mitigation in emergency response operations worldwide. Efforts are geared towards the needs of front-line field staff and, to this end, experts from global support teams in Headquarters deploy experts to provide technical and coordination support to field offices to strengthen GBV prevention. The deployments generate several results, ranging from infrastructural site improvements and establishment of women friendly spaces, to integration of GBV prevention in emergency strategies, creation and dissemination of GBV referral pathways and other information, education and communication materials.

At field level, in South Sudan, IOM is working to strengthen social norms, values and existing capacities that support positive health outcomes, violence prevention and gender quality, and to transform harmful social norms which perpetuate high rates of morbidity and mortality, perpetuate violence against women and girls, and undermine gender quality in the POCs and host communities. In Nigeria, under a joint CCCM, MHPSS and Shelter action plan, IOM carried out awareness raising sessions on GBV targeting IDPs.

Moreover, a second edition of the Site Planning and GBV guidelines has been published, which will be used for training and capacity building purposes, Shelter/NFI Distribution Guidelines completed, and a site planning and GBV video created. IOM also advocates the inclusion of sexual crimes committed against women and girls during conflicts into large-scale victims’ reparations programmes and policies.

IOM continues to host a Training Specialist from the IASC GBV Guidelines Implementation Support Team. The Specialist has, among other things, co-facilitated GBV Guidelines Rollout Trainings in Guatemala and El Salvador, and helped develop guidance for non-GBV specialists on how to respond supportively to a GBV disclosure in field locations where no direct GBV services are available. In addition, IOM continues to strengthen its partnership with the GBV AoR, particularly in the areas of rapid response capacities and information management. IOM is supporting interagency NORCAP, Regional GBV in Emergency Advisors to enhance regional rapid response and capacity building capabilities of the GBV AoR.

IOM is supporting the development of Interagency GBV Minimum Standards.

In line with commitments made to the global Call to Action on Protection from GBV in Emergencies (Call to Action), IOM has started the development of its first institutional framework in GBV in Crises (GBViC). The framework will articulate IOM’s approach to GBV in crises, define the scope IOM’s GBV response, and help IOM missions to operationalize commitments to protect populations crisis-affected populations from GBV. The development of the framework represents a major step to institutionalize GBV prevention, mitigation and response as standard component of IOM’s humanitarian programming, resonating also on other IOM institutional frameworks – including the Migration Crisis Operational Framework (MCOF), and key institutional policies on PSEA and Protection Mainstreaming. 

IOM continued to apply a practical approach to GBV mainstreaming in line with the IASC GBV Guidelines, through several capacity building initiatives such as trainings, development and/or revision of training material, and a number of deployments of Rapid Response Advisors (RRA) and Emergency Response and Induction Training (ERIT) graduates, who mentor CCCM and Shelter actors. RRAs conducted capacity building initiatives, and strengthened the coordination with GBV specialized actors in-country during deployments. Moreover, CCCM Regional Training of Trainers (ToT), with representatives from both the cluster co-lead agencies and the capacity building focal agency, NRC, have taken place. The ToTs have been combined with concrete follow-up actions to prevent and mitigate GBV risks in camp and camp-like settings, which has led to the development of national-level action plans by ToT participants in all nine participating countries.

Together with UNHCR and NRC, IOM initiated and finalized the revision of the Global CCCM training modules. The 2017 revision emphasizes and now emphasizes actions on the prevention and mitigation of GBV in all core modules. Various tools developed facilitate the general mainstreaming of GBV into emergency responses, including a CCCM checklist to support the review of projects; global CCCM and DTM training modules mainstreaming GBV considerations; and a more technical guidance for shelter experts and site planners working in camps.

IOM also continued the rollout of the Women’s Participation Project, which aims at supporting opportunities for women’s equal and meaningful participation in camp governance structures to contribute to reducing risks of GBV. A qualitative assessment to map existing governance structures and barriers for women’s participation in these structures was first undertaken, followed by the development and implementation of a number of strategies in line with the findings of the baseline study, including the establishment of women’ committees and cumulative skills and leaderships training. An assessment of whether the activities undertaken had succeeded was undertaken at the end of the year. Lessons learned demonstrate the need for long-term targeted efforts to shift social norms to enable greater opportunities for women as participants and as leaders.

IOM's Migration Health Department (MHD) continues to integrate gender equality and GBV in various aspects, including starting the development its handbook on Community Based Psychosocial Support in Emergencies. The manual will include reference to specialized MHPSS support for GBV survivors in emergency settings. CCCM-MHPSS training tools have also been developed and piloted to support closer collaboration between CCCM and MHPSS teams in field locations, like Northern Nigeria. Moreover, MHD provided training on GBV and/or Clinical Management of Rape (CMR) at various missions including Bangladesh, Somalia, as well as the Regional Office for Europe (RO Brussels). The Regional Office in Brussels also organized trainings on GBV for service providers who work with migrants and refugees. 


In Bangladesh, IOM continued to increase the support for GBV survivors, framed within an increase in support for women and girls in general, in particular through the establishment of women and girls safe spaces; provision of resources that specifically target women and girls safety and dignity such as NFI kits and solar lanterns; improved accessibility and safety within sites; and improved mechanisms for seeking specialized support such as case management and clinical management of rape.


IOM programs also supported access to justice. In Colombia, for example, the Victims and Inclusion for Peace programmes are supporting survivors of sexual violence to access services and protection, and building the capacity of institutions to safely and empathetically respond to reports of these violations.

IOM’s efforts to improve the capacity to identify GBV risks continued, including through the use of the Displacement Tracking Matrix (DTM). The DTM is a system that regularly captures, processes and disseminates multi-layered primary data and information on the mobility, locations, vulnerabilities and needs of displaced populations at national, regional and global levels, now contains protection and GBV risk indicators. In the aims of developing tools to facilitate the analysis and reporting of GBV risk-sensitive data collected through the DTM, DTM-GBV workshops have been organized. The DTM also made progress in standardizing data dictionaries including GBV-risk related data and standard operating procedures for collecting this type of data in its response. Furthermore, IOM decided to review its DTM data monitoring system to better capture its use by other clusters and agencies, including the Protection, Child Protection and GBV sectors. 36 DTM operations reported collecting gender sensitive and GBV-risk related data at the end of 2017.

IOM’s reparations programmes are supporting governments to identify and rehabilitate survivors through dedicated trainings for professionals and by promoting sensitive and non-stigmatizing services. These tools and services are embedded in a holistic mechanism that encompasses psychosocial, physical and social rehabilitation with transitional justice and memory preservation/validation. In Bosnia and Herzegovina (BiH), Colombia and Nepal, IOM has delivered training and capacity building to stakeholders to improve long-term access to justice and care for victims of CRSV; for example in BiH, progress towards harmonization of legal and administrative frameworks is enabling access to care and justice across the country; and in Nepal awareness of CRSV is rising across the spectrum of stakeholders.  NGOs and victim associations have been trained on reparations and psychosocial support, and referral mechanisms have also been established.