Protection, Support and Services for Victims/Survivors

Inadequate public investments in essential services and care infrastructure continue to impede women’s ability to fully participate in the economy, access justice and social protection, and live free from violence. With support from UN-Women, over nine and a half million women, across 79 countries, including many survivors of violence and internally - displaced women and refugees, accessed information, goods, resources and/or services. Forty-nine countries have implemented systems, strategies and/or programmes to advance women’s equal access to and use of services, goods and/or resources (including social protection), and 60 countries have strengthened protocols, guidelines and initiatives to prevent and respond to violence against women. Meanwhile, more than 6,600 organizations across 87 countries have enhanced capacities to deliver and/or monitor essential services, goods and resources for women and girls in humanitarian and development settings. Pervasive unequal social norms affect the daily experiences of women everywhere and present a significant obstacle to achieving structural change. With dedicated focus on transforming inequitable gender norms, 15 countries have adopted comprehensive, coordinated strategies for preventing violence against women. 

Specific examples of UN Women’s work include:

UN Women enhanced survivor access to essential services:

• Antigua and Barbuda: Supported the establishment and operationalisation of the first Support and Referral Centre (One-Stop Centre)
• Moldova: Opened its first Centre for Specialist Services for sexual violence survivors.
• Bangladesh: Expanded Victim Support Centres to nine police stations, improving survivor access to justice.
• Jamaica: Supported the establishment of DV zero-rated hotline and Domestic Violence Intervention Centres DVICS).
• St. Lucia: Supported the establishment of a One-Stop Centre in partnership with the Caribbean Development Bank and NGM.
• Ukraine: Partnered with JurFem to provide legal, medical, and psychological support to survivors of conflict-related sexual violence.
• Nigeria: Established a Private Sector GBV Fund, expected to aid 10,000 survivors.

UN Women strengthened the capacity of institutions and service providers:

• Developed the Handbook on Gender-Responsive Policing Services, now used in police training in multiple countries.
• Implemented a gender-responsive policing programme in Trinidad and Tobago, training over 400 police officers and embedding the programme into the Police Academy.
• Led the first-ever Gender-Responsive Policing Summit, setting new standards for policing practices.
• Supported Latin America’s Model Protocol for Investigating Femicide, helping 18 countries criminalize femicide.
• Trained 770 national and local institutions across 49 countries, enhancing survivor-centered service provision.
• UN Women strengthened survivor-centered multisectoral services through supporting use of the Essential Services Package for Women and Girls Subject to Violence in translation, and the ASEAN Regional Guidance on Social Work Services. This includes support for GBV counsellor training packages, national service protocols, and ESP practice-based knowledge reflections.

UNFPA provides support, in terms of funding, knowledge management and capacity development to 98 countries, as they implement the Essential Services Package for women and girls subject to violence. In 2021, UNFPA in partnership with other UN agencies published a seventh module of ESP which provides guidance on estimating resource requirements for a minimum package of services. 

UNFPA works to make gender-based violence prevention and response services available to marginalized groups, such as refugees, people with disabilities, displaced populations, and indigenous people across 97 countries. As an example of UNFPA's intersectional approach to GBV, the We Decide Programme addresses GBV against women and young persons with disabilities, through strengthened prevention and response including accessible GBV services. The programme also supports women and young persons with disabilities to access SRH services, exercise their reproductive rights, and be empowered to make their own decisions free from discrimination and violence.

Due to its wide network of Offices, UNFPA is present before, during and after disasters. 1.2 million people reached with services related to gender-based violence (prevention, risk mitigation and response) in 46 countries.

UNFPA Regional and Country Offices in 113 settings work to integrate GBV and SRHR services. For example, UNFPA provided integrated, quality services for gender-based violence and sexual and reproductive health to 18,460 survivors in eight African countries.

In 2020, 76, 651 girls and women survivors or at risk of FGM received services in health care, social welfare, and access to justice.

With the support of a psychologist, OHCHR prepared training material on trauma informed interviewing, with a specific focus on survivors of sexual violence, to respond to a growing demand from field colleagues. 

UNFPA enforces a survivor-centred approach by investing in partnerships, human capacity, and infrastructure to ensure survivors have access to high-quality case management and multi-sectoral services tailored to their needs. 

UNFPA supports 98 countries in implementing the Essential Services Package (ESP) for women and girls subjected to violence, providing funding, knowledge management, and capacity development. A pilot of ESP’s seventh module, which guides resource estimation for a minimum service package, is currently underway. 

UNFPA’s intersectional approach ensures inclusive service provision, including through initiatives like the WeDecide Programme, which strengthens GBV responses for women and young persons with disabilities. 

In line with the 2023-2025 Strategy and Operational Plan on GBV in Emergencies, UNFPA provided safety from GBV for 5 million crisis-affected people in 2024, with over 1,800 safe spaces offering women and girls emotional and physical refuge. Thanks to its extensive field presence, 1.2 million people in 46 countries accessed GBV-related services in 2024, including prevention, risk mitigation, and response. 

UNFPA works across 150 settings to integrate GBV and SRHR services. The Women at the Centre Programme, launched in Azerbaijan, El Salvador, Indonesia, Madagascar, and Zimbabwe, delivers psychosocial, health, legal, and protection services for women and girls in all their diversity. The programme strengthens case management systems through professionalized training and workforce development, benefiting 177,360 people from 2023-2024. 

In the Arab States, UNFPA enhanced GBV-SRH integration in humanitarian settings through the "Stronger Together" knowledge product, improving service quality in Syria, Lebanon, Jordan, Yemen, Sudan, and Somalia. 

In EECA, UNFPA developed and rolled out a Multi-Sectoral Response to GBV training package, including a dedicated module on the intersection of disability, gender, and violence. SOPs for health sector GBV response were also established in five Pacific countries (Nauru, Solomon Islands, Vanuatu, FSM, and Fiji). 

In LAC, a training initiative on ESP standards reached 8,000+ public servants in 12 countries. This process also documented promising practices in intersectional GBV responses, focusing on women with disabilities, Indigenous and Afro-descendant women, girls, and adolescents. 

UNDP has implemented various actions to improve access to justice for women who suffered violence especially during the COVID-19 lockdowns.

The Tunisian office supported coordination between the designated emergency “hotline” and specialized police units responding to alerts of domestic violence and provided the specialized units with adequate protection gear and training.

The pilot initiative "Rukni", started by UNDP Jordan, provided digital phone booth for GBV survivors and women at risk to ensure them to have a better understanding of how to reach hotline services, COVID-19 applications and e-services.

UNDP Maldives supported civil society organizations to provide pro bono legal aid services to DV/GBV survivors. In Bangladesh, UNDP facilitated the process to create linkage between the victim/survivors and National Human Rights Commission to ensure better protection, support and services. unit of NHRC.

In Moldova, with the support of the Republic of Korea, UNDP responded positively to the Executive Committee of ATU Gagauzia and provided help to set-up a service for the survivors of domestic violence in the region. Based on the cooperation with the Executive Committee of Gagauzia, the first regional Center for survivors of domestic violence was created and is functional as of November 2020.

The 2015 DPA Gender Sensitive Political Analysis Framework and a guidance note on drafting gender-relevant provisions in peace agreements addresses conflict-related sexual violence as part of security arrangements. Building on this, in 2019, DPPA conducted a Lessons Learned Study on DPPA Liaison Presences, which integrates gender, youth and human rights considerations.  DPPA also prepared a “Standard Operating Procedure Guidance Development” (effective 1 January 2020), which includes gender as a cross-cutting issue to be mainstreamed into draft guidance, in consultation with relevant UN entities/offices. 

Protection and assistance for victims of trafficking and victims of aggravated smuggling are issues addressed in all training and capacity building work concerning trafficking in persons that UNODC undertakes. All UNODC responses, activities and publications on trafficking in persons are gender- and age-responsive, human-rights-based and victim-centred.

UNODC manages the United Nations Voluntary Trust Fund for Victims of Trafficking, which financially supports grass-roots NGOs who provide direct and immediate assistance to victims of trafficking. 90% of projects support victims who are women or girls. Donations are collected from 31 States and 32 private companies. So far, USD 3.5 million have been distributed to 60 NGOs world-wide. Currently, a fourth round of applications is being evaluated by the Human Trafficking and Migrant Smuggling Section (HTMSS) with over 330 NGOs applying for grants between USD 5,000-60,000 each. 

In Guatemala, as part of the Office’s support to National Civil Police under the Joint UN Global Programme on Essential Services for Women and Girls subject to Violence, UNODC supported the attribution of additional functions to citizen service offices to help better support victims of gender-based violence. 

Protection, Support and Services for Victims/Survivors Under the Spotlight Initiative, UNICEF worked on Outcome 4 (Services) in 8 African countries and 3 Latin American countries. The capacity development of service providers such as multisectoral service organisations, police, judiciary, social workers, schools and health was the major feature of UNICEF’s engagement.

The UNHCR Global Strategic Priorities report from 2019 for 2018 shows how UNHCR improved support to known survivors of SGBV in 44 situations and maintained the level of support in 39 operations. UNHCR improved data management and analysis of SGBV, which strengthened programming and enhanced services for survivors and those at risk. UNHCR deployed senior-level protection staff to ten emergency operations, covering all L3 emergencies, where they strengthened coordination among partners, ensured access to quality of SGBV services, trained staff, and worked with diverse communities to address SGBV. UNHCR and partners launched mass sensitization and awareness campaigns and conducted targeted trainings for community leaders and influential groups, including youth and men. 
UNHCR contributed to the finalized UN Assistance Victim Protocol and piloted a one-week training for UNHCR’s security personnel on Gender Inclusion in Security Management which included psychological first aid, sensitive responses to incidents of sexual misconduct. UNHCR also led training for over 800 female colleagues from UNHCR, UN agencies and partner organizations across 17 countries on Woman’s Security Awareness and continued promoting the role of UNHCR’s psychosocial case manager who offers guidance to victims/survivors and witnesses of SH. The organization increased investment in more than 30 countries to strengthen field mechanisms that are available to beneficiaries in order to be able to safely report misconduct including SEA and reinforce the safety and security of survivors of SGBV which also supported referral to services such as health, psychosocial and legal support.

In Myanmar, WFP engages closely with the Protection Cluster and the Humanitarian Country Team to understand and respond to emerging protection concerns. Considering the protection context and to support a principled and coordinated approach to assistance and do-no-harm, WFP has developed a scenario-based intervention whereby indicators relating to the protection of the affected population and humanitarian access determine the scale and scope of WFP assistance.