Protection, Support and Services for Victims/Survivors

ESCWA, in partnership with the Italian Agency for Development Cooperation (IADC), has begun implementing, “Support to Women Refugees from Syria and Vulnerable Women and Girls in Host Communities in Egypt, Jordan and Lebanon” (2018-2020). The project seeks to engage women refugees from Syria and vulnerable women and girls in host communities in Egypt, Jordan and Lebanon to better advocate for their rights and exercise their voice to improve their status and reinforce their resilience.

As part of the internal “Take a Stand to end violence initiative” UN Women has a range of internal mechanisms available to protect, support and provide service to victims/survivors focused on the UN Women internal workforce.

Support and Emergency Services

• Financial support in terms of flexible salary advances or staff association loan programmes are considered a source of fast extra funds on a case by case basis, by HR and Finance;
• Flexible leave and advance leave requests; reduce and re-assign workload to avoid additional stress and give them time to concentrate on their case;
• Information in an aide memoir which has available country resources and support services and it is provided to all UN Women personnel;
• Counselling, UN Women personnel can contact UN Staff Counsellor or the Critical Incident Stress Management Unit for psychosocial support and assistance. UN Women also assists personnel in gaining access to psychosocial support. Further information on support can be accessed here: https://hr.un.org/page/how-contact-your-staff-counsellor or https://hr.un.org/page/mental-wellbeing-psychosocial-support. 

• Dedicated service provider at UN Women HQ: In cases in which UN Women personnel or dependents at Headquarters are affected by violence outside the workplace, affected person/s can contact a confidential and appropriate external specialized service provider directly. The service provider will arrange for referrals, as appropriate, to NYC-based services, including local hospitals that conduct sexual assault forensic examinations. Colleagues may also send an email to takeastand@unwomen.org. 
• Awareness: UN Women has information briefs on gender based violence and support for personnel here. These briefs are shared with all UN Women personnel, spouses and dependents to raise awareness of internal support and response mechanisms available for personnel who may be affected by gender-based security incidents. 

For NY HQ Colleagues

• In 2017, UN Women and Safe Horizon piloted a Gender Based Violence Hotline for its personnel which was available 24/7. After one year this pilot was discontinued, but UN women continues to inform the workforce on Safe Horizon’s general hotline number
• Dedicated intranet pages for personnel on Employee information and Understanding Violence: reporting internal misconduct; Guidance for Managers; Types of Violence; Recognizing the signs of Violence; and Supporting friends family and colleagues
• Multiple resources ranging from posters, cards and guidance materials for personnel.

DRC
Multisectoral assistance to over 30,000 victims of survivors of sexual violence by organizations supported by United Nations agencies (UN Women, UNFPA, UNICEF, UNDP, UNESCO, UN AIDS, UNJHRO, UNHCR). 

SENEGAL 
UN Women supported the women's collective for peace in Casamance (Senegal) to set up a centre for the care of victims of violence, by providing them with health, justice and security services. This same "one stop center" model is replicated in 2 health centers through the Muskoka project for the medical care of women and girls’ victims of violence.

CABO VERDE
Continued technical support in strengthening capacities of CAV and Rede Sol, as the main existing structures for the assistance of victims, in the context of the GBV Law implementation. 

MALI 
To facilitate access to services for women and girls’ survivors of GBV, two "one-stop" holistic care centres where all care services will be available were initiated. 
The first Centre is initiated by UN Women through the Police Social Service on the left bank of Bamako and the second by UNFPA through the Commune V reference health centre on the right bank. These two centres will provide sufficient quality services to meet the specific needs of women and girls’ survivors of violence in and around Bamako District. In the light of the lessons learned from the previous programmes on care units, UN Women has begun to reflect on the functioning of victim care units in order to define a more practical content, which will increase the flow of functioning of these units and respond to recurrent difficulties encountered, such as conflicts of interest. To make the process of dealing with GBV victims effective and uniform, UN Women started the process of updating the Standard Operating Procedures with the involvement of all stakeholders
CAMEROON
UWN Cameroon, women and girls among refugees, IDPs, and host communities, including Boko Haram survivors know and use the protection mechanisms available to them through Un Women intervention in collaboration of others humanitarian actors. GBV survivors benefited from integrated services through different mechanisms: a) Women Cohesion Spaces, b) four GBV units in the Women Empowerment Centers c) Gender desks at police stations, and d) mobile clinics.

LIBERIA
 In 2017, 1,685 GBV survivors accessed the referral pathway and obtained services based on need.  A total of 1,225 survivors accessed health services, 1,028 reported case to the Women and Children Protection Section; 1,199 obtained psychosocial support with 88 provided legal aid. 120 were lodged in safe homes and 7 persons out of 1,225 were provided economic support.

NIGER 
Through the gender and humanitarian action projects, the UN Office for Women in Niger provided important support to displaced women, refugees and returnees in 2015-16. This is how he developed a holistic approach with the Gender and Humanitarian Action programme in Diffa where violence reached its paroxysm with the intervention of Boko Harm through a holistic approach, prevention and care of women, girls. 
The aim of the anti-violence component of this programme is to prevent violence through awareness-raising and the establishment of a system for dealing with victims of violence:
 Activities implemented: 
- The creation of cohesion spaces in Cablewa, Boudouri and Sayam Forage;
- The creation of gender units in the services of the National Guard, the Gendarmerie and the Police to care for survivors of GBV in Diffa;
- Training SDFs on gender, taking gender into account in their security actions;
- Awareness campaign on GBV with parliamentarians in Diffa;
 The following results were achieved:
- More than 100,000 people were sensitized on women's rights and gender-based violence with parliamentarians in the Garin Wazam, Kablewa, Buduri, Tam, Mainie Soroa and Sayam Forage camps in the Diffa region;
- More than 400 police forces (police, gendarme, national guard) were trained on gender, GBV, GBV survivor care, etc;
- Three spaces of cohesion have been created in the camps (these spaces allow women to get together in a safe environment and discussed issues related to women's rights, GBV with the support of a psychologist) for discussions on GBV and GBV management.
- An alert system is created between the camps equipped health centres gender law enforcement units for a coordinated intervention between these different services for faster care;
- Five units were created to take charge within the FDS structure: 2 units in the gendarmerie; 2 units in the police and one unit in the National Guard;
- Five documentary films were made as part of this awareness campaign on women's rights, the fight against GBV and harmful practices.
All these achievements have contributed to raising awareness of women's rights, significantly reducing GBV, and taking care of survivors with great innovations through cohesion spaces and gender units.

NIGERIA
 UN Women Nigeria during the reporting period continued its advocacy to end GBV at national and its programmes states levels. During the 16 Days of Activism, it organised a symposium titled; Mobilizing to Eradicate Sexual Harassment in Tertiary Institutions to discuss GBV in education, with particular reference to sexual harassment in tertiary institutions and to explore how leadership, advocacy and alliance-building can create an enabling environment for the eradication of sexual harassment in educational institutions. There were also several media advocacy by UN Women and her partners 
 Also UN Women supported the federal ministry of women affairs and partners to collate the Nigeria Periodic Report on CEDAW 
106 Chiboks Girls rescued from Boko Haram returned to school following UN Women collaboration with the Federal Ministry of Women Affairs and Social Development and other partners  

Lebanon PP

In 2017,  UN Women Lebanon in consultation with the Ministry of Social Affairs,  supported  13 centers within 5  regions (Akkar, Tripoli, Beirut, Maten  and Bekaa) to conduct GBV awareness sessions. 4 of these centersl also provided access to GBV multi-sectoral services  to women and girls including legal, health and psycho-social support advisory services.  Furthermroe, UN Women in partnerhsip with UN-Habitat & UNICEF  finalized the establishment  of a Referral Center in Bab Tibaneh/Tripoli,  which will be providing PSS and  multi-sectoral services center for GBV victims.  The Referral Center will be luanched in  June 2018.  

UN Women Palestine office supported MA’AN  to provide legal aid and psychosocial support to Westbanker and Gazan women living in the negev. Those women face challenging issues related to their legal status with the Israeli authorities (they hold a palestinian ID and live in Israel) and many of them suffer from family and intimate partner violence. During the reporting period UN Women Palestine office supported Maan center to provide  legal aid to 110 women from the West bank and Gaza who live in the Negev (inside Israel). The cases evolved around issues related  to personal status matters : (divorce, child custody, alimonies), issues related to their legal status inside Israel (citizenship and family reunification), residency, eligibility to social and health services, national insurance and cases of VAW. Additionally, 79 women from the Bedouin community in the Negev were provided with psychosocial support throughout Ma’an hotline, 30% of them are from the West Bank and Gaza.  Topics covered included legal status inside Israel (citizenship related issues and family unification, residency, eligibility to social and health services, national insurance, etc… ) and on VAW cases.  UNW Palestine in collaobration with the PBA- West Bank provided legal aid support and counselling to more than 100 female inmates in 3 CRCs in the West Bank . As a result of this support, many women have their cases proceeded in courts and some received mitigative sentences. On the other hand, through the support that lawyers provided to inmates, some cases witnessed progress in their relaiton with families, including spouses, as some cases  managed to reach  agreements with their families and  spouses, particularly regarding children visitation matters.

In 2017, UN Women has contributed to enhance the capacity of the providers of essential services to Women Survivors of Violence to be able to effectively prevent and respond to VAW. It has been successfully done through Justice stakeholders training, South-South cooperation and the fostering of coordination. In partnership with the Ministry of Justice, a cycle of three workshops aimed at developing the capacities of a group of magistrates has been finalized. In fact, a third, and final, workshop has been organized and saw the participation of 14 magistrates on andragogy.  Also in partnership with the Ministry of Justice, over 70 social workers from 56 cities participated in a week-long training on the implementation of the Family Code. Various topics were addressed, such as divorce procedures, the Family Support Fund, models and practical cases in the Family Code, and general skills management for social workers. Finally, both South-South cooperation and coordination were fostered thanks to a regional workshop organized in Cairo in December with the attendance of representatives of the relevant sectors (Justice, Police, Health, Civil society) to present the Essential Services Package and to engage the attendees’ departments towards the qualitative upgrading of services and their coordination.

By building the capacity of long term service providers, UN Women works to institutionalize efforts to respond to and prevent SGBV. This is done through service provision and awareness raising. In 2017 UN Women directly supported 4 centres in Amman, Ramtha, Khaldeya and Zarqa to provide service and referral options to meet the needs of both local vulnerable Jordanian women and Syrian refugees (alltogether the joint programme supports 11 centers). In the four centers UN Women supports directly, 1,515 beneficiaries have been able to reach safe spaces and receive quality services. 91 women survivors of violence were offered quality safe and confidential access to shelter through the Jordanian Women's Union's shelter for women. Throughout this reporting period, 36 women survivors of violence were offered quality safe and confidential access to shelter through the Jordanian Women's Union's shelter for women and rehabilitation of their facilities was undertaken. Through UN Women Oases in Zaatari Camp UN Women worked with UNHCR and all camp partners to provide referrals to women survivors of violence for legal and medical and other protection services. UN Women also accepted referrals in from other camp partners for vulnerable women in need of livelihoods opportunities. On average UN WOmen supports 10 refugee women protection cases per month per Oasis. 

In 2017, the WG Discrimination against women and the Special Rapporteur on VAW sent out at least 71 communications on individual cases and legislation/policies not complying with international human rights law.
In Honduras, OHCHR has been monitoring cases of domestic violence, and the protection mechanisms for victims, including through protection shelters for women and girl’s victims or survivors of gender-based violence in several cities. 
In CAR, OHCHR developed protection measures for victims of sexual violence and through engagement with key GBV actors.
In Haiti, OHCHR provided life skills trainings, psychosocial and rehabilitation activities for about 150 women in detention.
In Guatemala, 2017 OHCHR carried out monitoring on the human rights situation of women working in Guatemala’s two larges employment sectors - the textile industry (sweatshops) and agriculture – including with respect to situations of violence and a violation of labour rights. The Office also worked closely with the Ministry of Labour to address these issues, such as through joint labour inspections and the development of action protocols.
In Mali, OHCHR managed to fully establish the Monitoring, Analysis and Reporting Arrangements (MARA) technical working group and strategic group that provides systematic, timely, reliable, and objective information on conflict-related sexual violence (which in Mali affects essentially women). 

Protection and assistance for victims of trafficking in persons are cross-cutting issues addressed in all training and capacity building work concerning trafficking in persons that UNODC undertakes. 
UNODC manages the United Nations Voluntary Trust Fund for Victims of Trafficking, that financially supports grass-roots NGO who provide direct assistance to victims/survivors of human trafficking. During the reporting period the Trust Fund provided grants to 21 projects across the globe, mainly focusing on women and girls, particularly those trafficked for the purpose of sexual exploitation. Further, in 2017, the Trust Fund launched a call for proposals for its third grant cycle starting in 2018, prioritising projects assisting women and girl victims coming out of a context of armed conflict, as well as refugee and migration flows.   

In the State of Palestine, UNODC supported six doctors in completing their four-year training programme in foresing medicine, which helped them to examine cases of sexual and gender based violence in West Bank forensic medicine clinics. 

UNODC is working together with UN Women, UNFPA, UNDP and WHO to implement the UN Joint Global Programme on Essential Services for Women and Girls subject to Violence in pilot countries, including Egypt, Guatemala, Peru, Pakistan, Tunisia and Viet Nam.

WHO developed and published Responding to children and adolescents who have been sexually abused: WHO clinical guidelines for health care providers to provide a comprehensive clinical response to children and adolescents who have been sexually abused 2. WHO has collaborated with JHPIEGO, PEPFAR, and CDC to develop and publish Gender based violence quality assurance tool - standards for the provision of high quality post-violence care in health facilities

IOM's Migration Health Department (MHD) continues to integrate gender equality and GBV in various aspects, including starting the development its handbook on Community Based Psychosocial Support in Emergencies. The manual will include reference to specialized MHPSS support for GBV survivors in emergency settings. CCCM-MHPSS training tools have also been developed and piloted to support closer collaboration between CCCM and MHPSS teams in field locations, like Northern Nigeria. Moreover, MHD provided training on GBV and/or Clinical Management of Rape (CMR) at various missions including Bangladesh, Somalia, as well as the Regional Office for Europe (RO Brussels). The Regional Office in Brussels also organized trainings on GBV for service providers who work with migrants and refugees. 


In Bangladesh, IOM continued to increase the support for GBV survivors, framed within an increase in support for women and girls in general, in particular through the establishment of women and girls safe spaces; provision of resources that specifically target women and girls safety and dignity such as NFI kits and solar lanterns; improved accessibility and safety within sites; and improved mechanisms for seeking specialized support such as case management and clinical management of rape.


IOM programs also supported access to justice. In Colombia, for example, the Victims and Inclusion for Peace programmes are supporting survivors of sexual violence to access services and protection, and building the capacity of institutions to safely and empathetically respond to reports of these violations.

UNRWA continues to operate referral systems to ensure identification, referral and the access to critical services for GBV survivours. Consolidating partnerships with external service providers to ensure that GBV survivours receive holistic care and also to address high-risk cases which require more specialized services was one of the main activities undertaken during this period.