Protection, Support and Services for Victims/Survivors

Amid the increasing reports of violence against women and girls and the critical need for services that support survivors' recovery, IOM has developed the Survivor’s Support Package to strengthen the second pillar of its institutional framework for addressing GBV in crises (GBViC framework), which aims at addressing the consequences of gender-based violence. This resource provides tools and guidance for a holistic and integrated approach to GBV response services, incorporating and aligning key components such as health, mental health, psychosocial support (MHPSS), and other essential services provided by IOM to support survivors’ recovery and well-being.  The approach is set to be piloted in 2025 in an IOM mission that has a GBV response ongoing.

Improving access for women and girls to essential, specialist, safe and adequate multisectoral services is a core strategic priority of the UN Trust Fund, and one of the three outcome areas in its Strategic Plan 2021-2025.

Between 2021 and 2024, an average of 70% of initiatives supported by the UN Trust Fund per year included strategies to prevent violence against women. 

During that period, a total of 218,147 women and girls used specialist services to heal and recover from violence, and 41,615 individual providers improved service for survivors and women and girls at risk.

In Egypt, UN Trust Fund partners addressed growing, critical gaps in services for refugee women and girls primarily from Sudan, Eritrea and South Sudan. In 2024, some 520 young mothers – many of them survivors of violence – received tailored support, including mental healthcare, to improve their ability to cope. The initiatives also provided 872 individuals with psychosocial support, emergency cash grants and referrals, while promoting longer-term recovery through vocational training and small business support. 

An intervention by the Greater Women Initiative for Health and Right (GWIHR) in Nigeria’s Rivers State has enhanced accessibility to services, institutional accountability, and legal protection for female and transgender sex workers, who face systemic discrimination. Thanks to peer-driven human rights education, in 2024 over 2,500 sex workers reported abuses and pursued legal action against perpetrators. GWIHR handled 327 gender-based violence cases and connected nearly 500 survivors to support services.

In 2020, 64,796 GBV survivors received psychosocial counselling, 3,297 received legal assistance and 5,736 medical assistance through services provided by UNHCR and partners.

Through the Global Humanitarian Response Plan to COVID-19 (GHRP), over 2 million women and girls reached UNHCR via hotlines and other mechanisms to support GBV, while some 1.18 million women and girls were provided with sexual and reproductive health services.

Access to survivor-centred, rights-based essential services is fundamental to addressing gender-based violence and breaking cycles of harm. Quality services not only provide immediate support to survivors but also reinforce prevention, protection, and justice mechanisms. The Initiative has worked to improve the availability, accessibility, and responsiveness of essential services, ensuring that women and girls–particularly those from marginalized communities–receive the support they need.  

Since its inception, the Initiative helped 5.7 million women and girls gain knowledge of available services in their communities. Close to 3 million women and girls have accessed gender-based violence services, including psychosocial support, emergency shelter, medical care, legal aid, and long-term recovery assistance. Strengthening justice sector responses has also been a key focus, with conviction rates for gender-based violence doubling across 13 countries since 2019, resulting in over 13,000 convictions.  

Improving service delivery requires investment in frontline responders. More than 100,000 government service providers have been trained to deliver high-quality, coordinated essential services. This training has helped integrate response to violence against women and girls across multiple sectors, ensuring that survivors receive comprehensive survivor-centred care.  

• In Mali, outreach efforts led by non-governmental organization (NGO) partners expanded access to services, directly reaching 217,959 individuals across nearly 360 communities. Community engagement was a key drive of success, with 025 community leaders trained to identify and report cases of violence, participate in initiatives promoting gender equality, and advocate against all forms of violence. These efforts strengthened local accountability structures and helped establish community-led response mechanisms to prevent and address gender-based violence.  
• In El Salvador, Spotlight Initiative expanded GBV service provision ensuring access to high-quality services for trans women. The Initiative provided unprecedented, targeted support to transwomen, and the LGBTI community more broadly, by helping to establish a specialized clinic delivering medical and psychological services to the trans population in-country. The clinic was successfully registered in the public health system - institutionalizing services and promoting sustainability - and officially recognised as a transgender health and sexual medicine clinic. This helped improve service provision for transwomen and generate new partnerships to support traditionally underserved communities. 
• In Jamaica, the Initiative complemented ongoing efforts to establish Domestic Violence Intervention Centres (DVICs). Applying a survivor-centred approach, these centres expand access to high-quality recovery services for women and girls, particularly in rural areas, and improved long-term recovery outcomes.  The establishment of DVICs, an ongoing effort of the Jamaica Constabulary Force, helps government agencies improve essential service delivery for GBV survivors, including reproductive and health services, counseling, immediate care, referrals, and access to justice. DVICs offer a safe space for women and girls to seek support without fear of judgment or reprisal. 

Inadequate public investments in essential services and care infrastructure continue to impede women’s ability to fully participate in the economy, access justice and social protection, and live free from violence. With support from UN-Women, over nine and a half million women, across 79 countries, including many survivors of violence and internally - displaced women and refugees, accessed information, goods, resources and/or services. Forty-nine countries have implemented systems, strategies and/or programmes to advance women’s equal access to and use of services, goods and/or resources (including social protection), and 60 countries have strengthened protocols, guidelines and initiatives to prevent and respond to violence against women. Meanwhile, more than 6,600 organizations across 87 countries have enhanced capacities to deliver and/or monitor essential services, goods and resources for women and girls in humanitarian and development settings. Pervasive unequal social norms affect the daily experiences of women everywhere and present a significant obstacle to achieving structural change. With dedicated focus on transforming inequitable gender norms, 15 countries have adopted comprehensive, coordinated strategies for preventing violence against women. 

Specific examples of UN Women’s work include:

UN Women enhanced survivor access to essential services:

• Antigua and Barbuda: Supported the establishment and operationalisation of the first Support and Referral Centre (One-Stop Centre)
• Moldova: Opened its first Centre for Specialist Services for sexual violence survivors.
• Bangladesh: Expanded Victim Support Centres to nine police stations, improving survivor access to justice.
• Jamaica: Supported the establishment of DV zero-rated hotline and Domestic Violence Intervention Centres DVICS).
• St. Lucia: Supported the establishment of a One-Stop Centre in partnership with the Caribbean Development Bank and NGM.
• Ukraine: Partnered with JurFem to provide legal, medical, and psychological support to survivors of conflict-related sexual violence.
• Nigeria: Established a Private Sector GBV Fund, expected to aid 10,000 survivors.

UN Women strengthened the capacity of institutions and service providers:

• Developed the Handbook on Gender-Responsive Policing Services, now used in police training in multiple countries.
• Implemented a gender-responsive policing programme in Trinidad and Tobago, training over 400 police officers and embedding the programme into the Police Academy.
• Led the first-ever Gender-Responsive Policing Summit, setting new standards for policing practices.
• Supported Latin America’s Model Protocol for Investigating Femicide, helping 18 countries criminalize femicide.
• Trained 770 national and local institutions across 49 countries, enhancing survivor-centered service provision.
• UN Women strengthened survivor-centered multisectoral services through supporting use of the Essential Services Package for Women and Girls Subject to Violence in translation, and the ASEAN Regional Guidance on Social Work Services. This includes support for GBV counsellor training packages, national service protocols, and ESP practice-based knowledge reflections.

Ending Child Marriage and Rescue and Second Chance Education for Girls in Malawi, Zambia, Mozambique, Uganda, Zimbabwe and Tanzania:  UN Women through engagement of traditional leaders, CSOs and government departments advocated for ending child marriage, FGM and other harmful practices.  Thousands of potential efforts for child marriage were prevented and many marriages that took place were annulled in these countries.   For example, in Malawi 41% of the 2871 girls engaged under child marriage interventions in Salima, Dedza and Karonga are now able to claim their right to make vital decisions about their sexual health and well-being, re-enroll into primary and secondary education and reignite prospects of living a life without increased risk of violence, abuse, child marriages, ill health or early death. This was achieved through interventions in school clubs, awareness campaigns, capacity building sessions on GBV/SRHR and business management/entrepreneurship skills. This follows an extensive HeForShe campaign implemented by the Malawi Country Office in collaborations with UNFPA, Ministry of Gender, District Councils, Traditional leaders and HeForShe champions. A total of 4249 early child marriages have been annulled and 2871 number of girls re-enrolled into primary and secondary schools between 2017-2019. 

In Mozambique, Rapariga Biz is a joint program, implemented in Nampula and Zambezia provinces by UNFPA, UN Women, UNICEF and UNESCO. It aims to improve the sexual and reproductive health and rights (SRHR) of 1,085,447 girls and young women in Mozambique who live in the provinces of Nampula or Zambezia. These provinces are amongst the ones in the country with highest poverty levels in Mozambique, where women and young girls are burdened with a high level of discrimination and are at high risk of child marriage, early pregnancy, maternal mortality, obstetric fistula, violence and HIV.  After training, the girls individually or organized in groups benefited from support (startup kits, tips on their business, etc.) to start their business. Silvia Daniel (22)[2], Albertina Martinho (20), Argentina Arnaldo (21), Telma Mauricio (18) and Neusa Joaquim (18) are some of the beneficiaries which who besides different trainings, that benefitted, they were also selected for poultry farming.

In Uganda, The establishment of Nakapiripiriti Satellite Legal Aid Clinic in Karamoja by ULS, supported by UN Women brought happiness to number of widows in accessing legal aid and protection services.


The value of intersectionality in understanding violence against women and girls
This policy brief explores the concept of intersectionality as a tool to analyze and understand the intersection of gender with other inequalities/oppressions (e.g., sexuality, gender identity, ethnicity, indigeneity, immigration status, disability) in the context of violence against women and girls (VAWG). The report examines the impact of intersecting oppressions on the ability of survivors of VAWG to access services and obtain justice, as well as the importance of ‘by and for’ organizations in addressing the needs of marginalized women who face violence. It is available here.

Mapping of Sexual Violence Services in the Western Balkans and Turkey
The Council of Europe Convention on preventing and combating violence against women and domestic violence - also known as the Istanbul Convention - calls for adequate and accessible specialized support services for victims of sexual violence. However, in the Western Balkans and Turkey, despite the ratification of the Istanbul Convention, these standards have yet to be met. Services for victims of sexual violence are often missing, and where they do exist, they tend to be poorly implemented due to a lack of government funding and support. This mapping report identifies the existing services in the region, examines their implementation, and highlights the gaps in service provision. This publication was produced under the framework of the EU-UN Women regional programme on ending violence against women in the Western Balkans and Turkey, "Implementing Norms, Changing Minds," funded by the European Union. the report is available here.

In 2019, UNRWA identified and provided protection services to 9858 persons among the Palestine refugees communities in Jordan, Gaza, Lebanon, Syria and the West Bank. Among the 9.857, 5.240 were GBV survivors that included 25% girls, 6% boys and 2% persons with disabilities.

The 2015 DPA Gender Sensitive Political Analysis Framework and a guidance note on drafting gender-relevant provisions in peace agreements addresses conflict-related sexual violence as part of security arrangements. Building on this, in 2019, DPPA conducted a Lessons Learned Study on DPPA Liaison Presences, which integrates gender, youth and human rights considerations.  DPPA also prepared a “Standard Operating Procedure Guidance Development” (effective 1 January 2020), which includes gender as a cross-cutting issue to be mainstreamed into draft guidance, in consultation with relevant UN entities/offices. 

Protection and assistance for victims of trafficking and victims of aggravated smuggling are issues addressed in all training and capacity building work concerning trafficking in persons that UNODC undertakes. All UNODC responses, activities and publications on trafficking in persons are gender- and age-responsive, human-rights-based and victim-centred.

UNODC manages the United Nations Voluntary Trust Fund for Victims of Trafficking, which financially supports grass-roots NGOs who provide direct and immediate assistance to victims of trafficking. 90% of projects support victims who are women or girls. Donations are collected from 31 States and 32 private companies. So far, USD 3.5 million have been distributed to 60 NGOs world-wide. Currently, a fourth round of applications is being evaluated by the Human Trafficking and Migrant Smuggling Section (HTMSS) with over 330 NGOs applying for grants between USD 5,000-60,000 each. 

In Guatemala, as part of the Office’s support to National Civil Police under the Joint UN Global Programme on Essential Services for Women and Girls subject to Violence, UNODC supported the attribution of additional functions to citizen service offices to help better support victims of gender-based violence. 

Protection, Support and Services for Victims/Survivors Under the Spotlight Initiative, UNICEF worked on Outcome 4 (Services) in 8 African countries and 3 Latin American countries. The capacity development of service providers such as multisectoral service organisations, police, judiciary, social workers, schools and health was the major feature of UNICEF’s engagement.