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Adoption of technology in the communication between WFP and its beneficiaries (mostly women) through the exchange of calls facilitated by the Complains and Feedback Mechanisms (CFMs) is changing the role that beneficiaries play in a given assistance. 


Through Cash-Based-Transfers approach from one side and regular use of CFMs on the other, beneficiaries are turning from ‘passive recipients’ into ‘active stakeholders’: today, they have a choice and they have a voice. The combination of choice/voice is resulting in a powerful tool to empower vulnerable women and men. It is a win-win solution where thanks to first-hand information received by beneficiaries, WFP improves the effectiveness of its programmes and beneficiaries have a say in their assistance.  


Today, Jordan CO has one call centre managed by a total of 15 operators, with an average of 500 calls per day out of which 80% calls are answered and closed the same day.  If operators receive calls and are not able to solve them immediately, they assign them to focal points for actions. Out of 15 operators, 13 are women. This due to the sensitivity and great empathy that women can show when calls come in. 


Lessons learnt on the improved communication between WFP and its beneficiaries are several:
- Challenges can be turned into opportunities ( ex.: Complains feedback mechanisms, ETC-Connect project, SCOPE Platform)
- Considering the beneficiaries as ‘direct stakeholders’ is a powerful boost to assistance effectiveness. Give them voice and hear them is a ‘must’ 
- Leave them the choice to decide how best use the entitlement is the best way to empower them
- Providing women an opportunity to find the right place in a given assistance does not only mean an increase in their income or a solution to their distress but also an honourable status in the household or community for being listened and respected.  


In March 2018, a WFP-wide awareness campaign on PSEA was conducted.  This was part of an annual awareness campaign, started in January 2018 and running monthly, on WFP’s values, principles and standards, as reflected in WFP’s Code of Conduct, including protection from sexual exploitation and abuse.

Building on previous work, UNRWA has developed GBV Roadmaps which are a tool to operationalize its GBV Prevention Framework through concrete activities and accompanying monitoring tools. 

Field research and analysis by country research teams in China, India, Indonesia for the research project “When and Why Do States Respond to Women's Claims? Understanding Gender-Egalitarian Policy Change in Asia” (2013-2016; final publications 2018).
http://www.unrisd.org/80256B3C005BB128/(httpProjects)/FFDCCF9EE4F2F9C6C1257BEF004FB03E?OpenDocument

UNODC promotes the Blue Hearth campaign, a global awareness raising initiative to fight human trafficking and its impact on society. 
UNODC is implementing the Education for Justice Initiative and the Doha Declaration. In this framework, UNODC works to raise awareness on trafficking in persons though education, working closely with youth and academics to look into key concepts of trafficking and how this affects in particular women and girls, and how education can contribute to crime prevention and promotion of legality and justice.

Further, under the Global eLearning Programme, UNODC supports Member States through the delivery of courses across the world designed to address crime prevention challenges; on human rights, gender issues in cases of child sexual exploitation, alternatives to imprisonment for women offenders and the Essential Services Package for Women and Girls Subject to Violence; in line with international standards and norms. 

In Viet Nam, UNODC supports awareness-raising campaigns on gender-based violence, documenting gender-based violence cases, providing aid services to victims and developing evidence-based data for policy advocacy purposes.  

UNLIREC organized the first Regional Women and Security Symposium for Latin America and the Caribbean, where the discussion focused on, among other issues, how the SDGs can contribute to improving the lives and security of women. Some of the recommendations reached at the symposium focused on the need for solid national legislation and policy responses to gender-based armed violence and for promoting an inclusive security response to such violence.  

Implementation of training, capacity building and raise awareness activities for the prevention of Violent Extremism, in which women, as key actor of the local communities play an active and important role. 

One of OCHA’s 7 priority commitments on gender is to promote gender-responsive Humanitarian Programme Cycle processes. It ensures the systematic inclusion of SGBV programming through the mandatory use of the Gender Marker in funded initiatives, and in reports on how gender and SGBV were addressed during project implementation. As an example, the CERF project application and reporting templates require sex- and age disaggregated data. The application template also includes the IASC Gender Marker which is then recorded in the CERF’s Grant Management System Database for tracking and analysis purpose. 

In addition, information and knowledge on gender equality and the empowerment of women and girls have been disseminated through OCHA’s various advocacy platforms such as the corporate website, social media accounts, content websites (such as Medium, Exposure and YouTube) and email. OCHA has updated and edited two “OCHA on Message” products on Gender in Humanitarian Action and Sexual and Gender-based Violence. “OCHA on Message” are reference products that enables staff to communicate OCHA’s position on key issues. OCHA has also delivered remarks and statements containing messaging on gender and SGBV for the Commission on the Status of Women, the 2017 Global Humanitarian Policy Forum, the Center for Global Development and the Royal Institute of International Affairs and as well as briefings to the Security Council, among others.. For International Women’s Day, OCHA launched a successful social media campaign with its “Messengers of Humanity” community around their “Female Humanitarian Heroes” highlighting the professional achievements of women working in humanitarian affairs.

In August, OCHA’s annual World Humanitarian Day campaign centered around the hashtag #NotATarget and advocated for the protection of civilians in armed conflict. The campaign included a strong focus on sexual violence in conflicts, and what can be done to empower and support survivors. As part of a unique collaboration with Facebook, OCHA launched a brand-new Live filter, allowing users to step into the shoes of people affected by conflict as they read real stories from civilians trapped in conflict. The filter included a series of stories by women and girls to highlight the unique challenges they experience in crisis. As part of the campaign, SCB collaborated with UNFPA on a blogpost “Dispelling five myths about sexual violence in emergencies” which was published on OCHA’s Medium platform.

OCHA also supports the International Day to end violence against women and the 16 Days of Activism against gender-based violence. In 2017, OCHA launched a digital campaign, which included an updated Facebook Live filter from World Humanitarian Day that exclusively featured stories of survival from women and girls affected by conflict. The Emergency Relief Coordinator and Deputy Emergency Relief Coordinator, as well as staff members from OCHA’s field offices, participated in the campaign by recording videos, where they shared  the real stories of women trapped in conflict.

UNHCR requires all staff to undertake specific actions in their own sector to mitigate risk of SGBV.   In 2017, UNHCR issued a Briefing Paper; WASH, Protection and Accountability http://wash.unhcr.org/download/wash-protection-and-accountability/. It includes case studies and a checklist on WASH and safety and security considerations which impact on SGBV. 

Under the US Bureau for Population and Refugee Migration  funded Safe from the Start project, staff who provide specialised technical support on addressing SGBV prevention, mitigation and response at the onset of emergencies have been deployed to emergency situations in 22 countries (for 197months as of March 2018),  to ensure that appropriate assessment, actions and strategies are implemented early. An evaluative assessment in 2016 found that UNHCR operations receiving technical support achieved significant progress in mitigating the risk of SGBV and in improving access and quality of vital services. Results from end of deployment assessments showed that UNHCR operations increased the efficiency of SGBV programming from 31% to 75%, and increased coverage of SGBV programming from 30% to 61%. Further, 56% of operations receiving a deployment have sustained that expertise and carried on the work. 

Gender units invest in targeted SGBV prevention activities that include  prevention against VAW across the Missions through targeted capacity strengthening training, implementing gender analysis to identify enablers of SGBV; invest in community based early warning mechanisms and inclusion of  specific SGBV indicators and reporting benchmarks across all functions to identify timely identification of SGBV risks; and establish partnerships with women civil society organisations to collectively develop strategies for an enabling environment that prevents and mitigates SGBV
  In March 2017 DPKO produces a range of communication materials in line with the new gender policy have been developed to provide coherence and consistent advocacy on SGBV prevention. 


DDR/CVR teams across 5 peacekeeping missions (MONUSCO, MINUSCA, MINUSMA, UNAMID and MINUJUSTH ) missions have designed and implemented a series of Community Violence Reduction (CVR) projects, aimed at preventing and reducing violence at the community level in both ongoing and post-conflict scenarios. While interventions target a wide set of actors (e.g. members of armed groups, youth at-risk and community members), these initiates particularly improve security conditions for vulnerable groups, including women and children. Moreover, by ensuring their participation, CVR projects serve to mobilize and empower women within their communities and, as a result, contribute to the constitution of a protective environment. 


Gender-specific mine action programming: UNMAS makes every effort to ensure that its mine action programming is tailored according to specific cultures and gender of the beneficiaries. In some settings, this means women conducting single-gender risk education sessions (e.g. in Iraq in 2017). 
Recruitment of women in mine action programming: Research in Colombia and Lebanon indicates that women employed in mine action (which is traditionally male -dominated) increase their voice and influence in their communities:  http://www.gmap.ch/wp-content/uploads/2016/07/final-report-ARS-2016.pdf

The ILO-GIP Project aims to reduce poverty and contribute to the empowerment of Myanmar women working in the garment industry by improving labour relations, social dialogue and gender equality. A report containing a gender equality assessment in several garment factories is expected to be released in September 2018.