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In 2019, UNRWA identified and provided protection services to 9858 persons among the Palestine refugees communities in Jordan, Gaza, Lebanon, Syria and the West Bank. Among the 9.857, 5.240 were GBV survivors that included 25% girls, 6% boys and 2% persons with disabilities.
View MoreIn 2019, UNRWA identified and provided protection services to 9858 persons among the Palestine refugees communities in Jordan, Gaza, Lebanon, Syria and the West Bank. Among the 9.857, 5.240 were GBV survivors that included 25% girls, 6% boys and 2% persons with disabilities.
In 2019, UNRWA continued the roll out of the Training Manual on Understanding GBV and 600 staff were trained in all fields of operations of which an average of 85% demonstrated increased capability to address GBV. The e-learning course on GBV risk mitigation in emergencies has been launched in November 2018. It has subsequently been piloted in all five fields of operation and so far, 600 staff have completed the e-Learning course. While continuing to work on increasing knowledge on GBV for all staff, UNRWA put emphasis on respective changes in attitudes and practices, building on the already achieved positive changes in knowledge of many employees. To achieve this UNRWA focused on three core competencies (the survivor-centred approach; communication and counselling; and supervision skills) related to four categories of staff addressing GBV (case identifiers, case managers, case supervisors, and GBV coordinators) and rolled out 199 on-the-job coaching sessions to staff in all fields of operations.
During the reporting period UNRWA trained 2,278 staff in all its fields of operations as part of the roll out of the capacity building plans. The trainings focused on anchoring the survivor centred approach in the UNRWA response to GBV and on rolling out the tools for GBV risk mitigation in emergencies.
During the reporting period UNRWA staff in all 5 fields of operations identified 4,987 GBV survivors and provided 98% of them with assistance. The services provided were in majority psychological support and legal counselling.
In 2017, UNRWA carried out 135 trainings which engaged 2709 staff members across the Agency (Lebanon, Jordan, Gaza, West Bank, and Syria). Trainings focused on GBV and GBV in emergencies targeted staff in UNRWA’s different programmes.
UNRWA continues to operate referral systems to ensure identification, referral and the access to critical services for GBV survivours. Consolidating partnerships with external service providers to ensure that GBV survivours receive holistic care and also to address high-risk cases which require more specialized services was one of the main activities undertaken during this period.
View MoreUNRWA continues to operate referral systems to ensure identification, referral and the access to critical services for GBV survivours. Consolidating partnerships with external service providers to ensure that GBV survivours receive holistic care and also to address high-risk cases which require more specialized services was one of the main activities undertaken during this period.
UNRWA provides protection, support, and services (education, health, relief and social services) through established referral systems in all five fields of operations, in more than 150 locations (which include camps, health centres, and schools). Referral systems created pathways between the different UNRWA programmes internally, as well as externally involving other service providers to ensure holistic support to survivors. Through these internal and external pathways, UNRWA is able to provide psychosocial counselling, legal services, and medical services among other. The Agency looks into survivors’ satisfaction with GBV services based on a survey tool with close-ended questions on satisfaction with services received through UNRWA as well as through external service providers. Over the course of the two-year period, 2014-2015, UNRWA was able to identify 5950 survivors, who have in turn accessed 8362 services, primarily on psychosocial counselling and legal services through the referral systems set up.