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Adoption of technology in the communication between WFP and its beneficiaries (mostly women) through the exchange of calls facilitated by the Complains and Feedback Mechanisms (CFMs) is changing the role that beneficiaries play in a given assistance.
Through Cash-Based-Transfers approach from one side and regular use of CFMs on the other, beneficiaries are turning from ‘passive recipients’ into ‘active stakeholders’: today, they have a choice and they have a voice. The combination of choice/voice is resulting in a powerful tool to empower vulnerable women and men. It is a win-win solution where thanks to first-hand information received by beneficiaries, WFP improves the effectiveness of its programmes and beneficiaries have a say in their assistance.
Today, Jordan CO has one call centre managed by a total of 15 operators, with an average of 500 calls per day out of which 80% calls are answered and closed the same day. If operators receive calls and are not able to solve them immediately, they assign them to focal points for actions. Out of 15 operators, 13 are women. This due to the sensitivity and great empathy that women can show when calls come in.
Lessons learnt on the improved communication between WFP and its beneficiaries are several:
- Challenges can be turned into opportunities ( ex.: Complains feedback mechanisms, ETC-Connect project, SCOPE Platform)
- Considering the beneficiaries as ‘direct stakeholders’ is a powerful boost to assistance effectiveness. Give them voice and hear them is a ‘must’
- Leave them the choice to decide how best use the entitlement is the best way to empower them
- Providing women an opportunity to find the right place in a given assistance does not only mean an increase in their income or a solution to their distress but also an honourable status in the household or community for being listened and respected.
In March 2018, a WFP-wide awareness campaign on PSEA was conducted. This was part of an annual awareness campaign, started in January 2018 and running monthly, on WFP’s values, principles and standards, as reflected in WFP’s Code of Conduct, including protection from sexual exploitation and abuse.
Based on the UN framework for the prevention of violence against women, WHO, with UN Women, developed and is finalising an 8-page policy-maker friendly, infographic brochure to package the evidence about risk and protective factors , what works for prevention categorised into 7 prevention strategies., and how to scale up proven interventions This brochure packages simple key messages about the evidence on prevention in a user friendly way.
In Mali, OHCHR training military and government officials in relation to the prevention of CRSV by Malian actors. In 2017, 446 security officials, 132 members of the civil society organizations and 89 officials of the governmental institutions were trained to address and prevent CRSV.
In Ukraine, OHCHR documented and reported instances of CRSV, affecting women and men, both in the territory controlled by armed groups, and in Government-controlled territory. Following the release of the report in February 2017, OHCHR in Ukraine participated in 15 events to present the key findings of the report and recommendations. Overall approximately 495 people participated in these events at national and local levels from various groups – civil society, State institutions, international community. The report was instrumental to get the Government commitment to work towards addressing CRSV. OHCHR and UN Women helped the Government to develop the Strategy to prevent and address CRSV. In 2018, OHCHR and UN Women will continue joint work to integrate the developed Strategy to prevent and address CRSV into 1325 National Action Plan.
OHCHR-Guatemala provided technical assistance and closely followed up on key transitional justice cases in the country related to sexual violence committed during the armed conflict. This includes the Sepur Zarco case, in which two ex-military officials were found guilty (affirmed on appeal in July 2017), of crimes against humanity in the form of sexual violence and slavery against Q’eqchi’ women during the armed conflict and the ongoing Molina Theissen case, which involves the alleged 1981 rape of Emma Molina Theissen and the disappearance of her 14-year-old brother.
In 2015, as a follow-up to OCHA’s “Keep Her Safe” commitments, the CERF secretariat incorporated a dedicated self-assessment indicator on whether sexual and gender-based violence has been considered and/or mainstreamed in project design. This data is recorded in the CERF’s Grant Management System Database for tracking and analysis purpose. This marker helps CERF determine the amount of money that goes to GBV-related issues.
A network of field ethics focal points has been created to receive and escalate complaints related to sexual exploitation and abuse. Trainings have been conducted for focal points on ethics procedures and the handling of these complaints, as well as on Accountability to Affected Populations (AAP) and FAO's PSEA procedures.
To enhance global coordination and advocacy around school-related gender-based violence (SRGBV), UNESCO continues to co-chair the Global Partners Working Group on SRGBV with the UN Girls’ Education Initiative (UNGEI). There are now over 40 organizations represented in this group which convenes routine gatherings to exchange technical knowledge and resources and plan joint action including at global meetings, events and advocacy platforms, such as the 16 Days of Activism to End Gender-Based Violence).
Knowledge and advocacy products produced include the policy paper, Let’s Decide How to Measure School Violence (2017), developed by UNGEI, UNESCO and the Global Education Monitoring Report Team.
The UNESCO, UN Women and UNFPA Joint Programme on Empowering Adolescent Girls and Young Women through Education in Tanzania supported the Ministry of Health Community Development, Elderly, Women and Children to establish Violence against women and children (VAWC) protection committee guidelines. This will support advocacy activities on girl child protection together with the Assessment of the Legal and Regulatory Framework on Girls’ Education led by UNESCO.
In Tanzania, with support from the UNESCO Malala Fund for Girls’ Right to Education, 2,500 girls were engaged in safe spaces/youth clubs in 40 secondary schools. Safe space members are encouraged to be role models that should be emulated by other students, and to be agents of their own transformation. 120 teachers and 620 students were trained on how to manage Safe Spaces using tools developed by UNESCO (Guidelines for Creating Safe Spaces, Safe Space Guideline for facilitators and Handbook and Resource book). To ensure ownership, for subsequent trainings, teachers are trained as trainers to impart to students and other teachers knowledge and skills. 82 teachers from the 20 project schools were also trained on gender responsive pedagogy, human rights education and anti-bullying as well as sexual and reproductive health education. 200 teachers from those schools trained in those concepts by their fellow teachers and 1,050 students were reached. This activity has resulted in the districts and teachers’ adoption of systems to create a bullying and discrimination free environment in their schools and improving teaching by taking into consideration the gender dimension.
School-related gender based violence in Samoa : In creating opportunities for youth for civic engagement, UNESCO supported youth-led actions by young students of the School of Media and Journalism, National University of Samoa to raise awareness of the public about school-related gender based violence (SRGBV) in 2017. The intervention included capacity building workshops for media students to understand the nature, causes and impacts of SRGBV and ethical reporting, who later led the production of a media series to address the issue of SRGBV. The activity allowed students to firstly understand the issue of violence in school and discuss the issue from their perspective and how it manifests in their learning context. Students later developed their own course of actions. Communication materials including posters, documentaries, radio broadcast and journal articles were produced by the team of students with technical assistance of UNESCO and their lecturers. In the Arab region, Beirut office organized a three days training workshop targeting young people to promote gender equality. The workshop shared good practices and lessons learnt from advocacy campaigns in preventing Gender Based Violence (GBV) and sought a way to build capacity of youth advocates/ campaigners in this area.
Gender-Sensitive Indicators for Media (GSIM): UNESCO continues to encourage media organisations to adopt self-regulatory measures and internal mechanism, and develop standards in media coverage on the basis of such resources. The Organisation will accompany and build their capacity to portray non-stereotyped images of both women and men, avoid sexist language, content and advertising, as well as overall content that may lead to hatred and gender-based violence. UNESCO will also encourage the media to provide information on complaints procedures concerning media content which the public may consider offensive or contrary to gender equality.
For example, a database online has been developed to ensure a wider representation of female experts in Arabic &French and one in South East Asia. The GSIMs once implemented into media organizations strengthen gender equality both in workplace operations and in content.
UN Women has embarked on a number of prevention and awareness raising campaigns and advocacy such as “Take a Stand” initiative.
Internally, within the UN system, UN Women is coordinating closely with other UN agencies on issues related to Prevention of and Reporting on Sexual Exploitation and Abuse (by UN personnel)
In addition to this, we have UN Women Prevention of Sexual Exploitation and Abuse (PSEA) focal points in all of our six regions whose roles within UN Women are to:
- communicate their role and raise awareness of the ST/SGB/2003/13;
- to ensure that complaints against the individuals/entities to whom the ST/SGB/2003/13 applies are reported to OIOS;
- to report to the UN Women SEA working group at HQ in order to share any issues, cases or local observations; and gather data for onward reporting;
- to educate the UN Women workforce regarding the prevention of SEA.
“The training had a lot of impact on my life because I [now] have knowledge about the misdeeds of excision [cutting] and child marriage. I'm pregnant and if I have a girl I will not make her go through this practice”, said Fatoumata N.*, a peer educator in Mali. She was speaking about the harmful traditional practice of Female Genital Mutilation/Cutting (FGM/C), which is inflicted on 89 per cent of women and girls in Mali, according to the World Health Organization. FGM/C has devastating health ramifications for women and girls, including pain, bleeding, permanent disability and even death. This harmful traditional practice is not yet banned in Mali.
The UN Trust Fund is supporting the Malian organization AMSOPT to change social norms and provide access to medical and psychosocial services for survivors of FGM/C. The project’s awareness-raising efforts in the Kayes region, which has the highest rates of FGM/C in the country, have already led two villages to publicly renounce the harmful traditional practice as well as child marriage, and six others are in the process of doing the same. The two villages held public assemblies bringing together counselors, women, youth and village leaders to agree on the abandonment of FGM/C, and created a committee to ensure the application of the decision
*Name has been changed to protect the privacy of the individual.
In 2017, UN Volunteers hosted by UN Women supported communications and public advocacy of gender equality among communities.
In Togo, the UNV-implemented project Voices Against Violence provided interactive, youth-centred ways for people to talk and learn about relationships and gender equity in a safe and inclusive environment. A total of 500 national volunteer teachers were trained in the principles of respectful and non-violent behaviour. They then delivered the programme in their classes and their communities – multiplying the power of the project by spreading the curriculum to thousands of young Togolese.
Partners for Prevention (P4P) was a UNDP, UNFP, UNV and UN Women regional joint programme for the prevention of violence against women and girls in Asia and the Pacific. It focused on the prevention interventions, capacity development and policy advocacy by working on the ground with local volunteers. Volunteers acted as a bridge between the UN, governments and national and regional partners. In 2017, UN Volunteers served as project coordinators with P4P in Bangladesh, Cambodia, Indonesia, Papua New Guinea, and Viet Nam.
In Afghanistan, UNV supports the Youth-Mullah Gender Volunteer Caravans, through which young Afghan men and women are crafting campaigns and visiting communities in Herat and Balkh provinces to spread their messages of gender equality.
ESCWA, in partnership with the Institute for Women’s Studies in the Arab World (IWSAW) at the Lebanese American University and UNFPA, organized a youth arts competition for the 16 Days of Activism against Gender-Based Violence 2017. The competition received over 75 submissions of artwork from youth in the Arab region and the awards event involved a presentation on engaging with visual arts as a means to respond to gender sensitive legal reform.
ESCWA, in partnership with UN Women, produced a brochure targeting policy makers on estimating the economic costs of violence against women and a created a series of eight infographics conveying key messages on the impact of violence against women in the Arab region and responses by ESCWA Member States.
ESCWA facilitates a quarterly gender discussion series, open to all members of the community. The following topics have been addressed: Child marriage in the Arab region; Prioritizing women, peace and security on the Arab agenda; Estimating the cost of violence against women in the Arab region; and the Arab position on gender equality.
ESCWA, in partnership with UNFPA, screened the film ‘Nour’ (2017) about a fifteen-year-old girl from a Lebanese village who is forced to marry a much older man. In response to the film, audience members remarked that activists, government official and NGOs must strategize how to confront child marriage once it happens, in addition to promoting legal reform.
ESCWA, in partnership with the Asfari Institute on Civil Society and Citizenship at the American University of Beirut, launched the “Lazim Campaign” during the weeks leading up to International Women’s Day 2018. Through the Lazim Campaign, prominent women throughout the Arab region shared their hopes for change in 2018, including criminalizing violence against women and developing gender-sensitive legislation.