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Adoption of technology in the communication between WFP and its beneficiaries (mostly women) through the exchange of calls facilitated by the Complains and Feedback Mechanisms (CFMs) is changing the role that beneficiaries play in a given assistance.
Through Cash-Based-Transfers approach from one side and regular use of CFMs on the other, beneficiaries are turning from ‘passive recipients’ into ‘active stakeholders’: today, they have a choice and they have a voice. The combination of choice/voice is resulting in a powerful tool to empower vulnerable women and men. It is a win-win solution where thanks to first-hand information received by beneficiaries, WFP improves the effectiveness of its programmes and beneficiaries have a say in their assistance.
Today, Jordan CO has one call centre managed by a total of 15 operators, with an average of 500 calls per day out of which 80% calls are answered and closed the same day. If operators receive calls and are not able to solve them immediately, they assign them to focal points for actions. Out of 15 operators, 13 are women. This due to the sensitivity and great empathy that women can show when calls come in.
Lessons learnt on the improved communication between WFP and its beneficiaries are several:
- Challenges can be turned into opportunities ( ex.: Complains feedback mechanisms, ETC-Connect project, SCOPE Platform)
- Considering the beneficiaries as ‘direct stakeholders’ is a powerful boost to assistance effectiveness. Give them voice and hear them is a ‘must’
- Leave them the choice to decide how best use the entitlement is the best way to empower them
- Providing women an opportunity to find the right place in a given assistance does not only mean an increase in their income or a solution to their distress but also an honourable status in the household or community for being listened and respected.
In March 2018, a WFP-wide awareness campaign on PSEA was conducted. This was part of an annual awareness campaign, started in January 2018 and running monthly, on WFP’s values, principles and standards, as reflected in WFP’s Code of Conduct, including protection from sexual exploitation and abuse.
Implementation of training, capacity building and raise awareness activities for the prevention of Violent Extremism, in which women, as key actor of the local communities play an active and important role.
WHO developed and published Strengthening health systems to respond to women subjected to intimate partner violence or sexualviolence: A manual for health managers. As a complementary volume to the clinical handbook for health-care providers, WHO has produced this manual for health managers to design, plan, manage and implement health services to respond to intimate partner violence or sexual violence.
View MoreWHO developed and published Strengthening health systems to respond to women subjected to intimate partner violence or sexual
violence: A manual for health managers. As a complementary volume to the clinical handbook for health-care providers, WHO has produced this manual for health managers to design, plan, manage and implement health services to respond to intimate partner violence or sexual violence.
WFP launched its technical guidance on accountability to affected populations (AAP) in January 2017. The guidance complements the protection guidance and provides an overview of AAP in the context of WFP’s operations. It is meant to guide staff and partners to better support programme design and implementation in a manner that reflects the needs and views of affected communities, including women and girls.
In 2017, WFP commissioned two external evaluation of its Humanitarian Protection Policy (2012) and the Policy on Humanitarian Principles and Access (2006).
The evaluation of the Humanitarian Protection Policy generated a set of recommendations to strengthen systematically integration of protection and accountability to affected population to WFP’s different frameworks, programmes and processes.
As per its Strategic Framework 2018-21, UNV supports members states in developing policies that promote volunteerism and volunteer action. Emphasis is put on mainstreaming gender into these policies and legislation.
UNRWA’s Gender Equality Strategy (2016-2021), Integrating Gender, Improving Services, Impacting Lives serves to guide and frame all gender-related work by the Agency, including work on GBV.
UNODC promotes the Blue Hearth campaign, a global awareness raising initiative to fight human trafficking and its impact on society.
UNODC is implementing the Education for Justice Initiative and the Doha Declaration. In this framework, UNODC works to raise awareness on trafficking in persons though education, working closely with youth and academics to look into key concepts of trafficking and how this affects in particular women and girls, and how education can contribute to crime prevention and promotion of legality and justice.
Further, under the Global eLearning Programme, UNODC supports Member States through the delivery of courses across the world designed to address crime prevention challenges; on human rights, gender issues in cases of child sexual exploitation, alternatives to imprisonment for women offenders and the Essential Services Package for Women and Girls Subject to Violence; in line with international standards and norms.
In Viet Nam, UNODC supports awareness-raising campaigns on gender-based violence, documenting gender-based violence cases, providing aid services to victims and developing evidence-based data for policy advocacy purposes.
In Namibia, UNODC conducted an assessment and analysis of information about existing responses to gender violence and provided detailed recommendations to national counterparts on policy and practical matters to enhance crime prevention and criminal justice responses to violence against women.
In Kyrgyzstan, UNODC facilitated a public safety and crime prevention planning in 14 municipalities, focusing on domestic violence and other priorities. As a result of the active participation of women in local level dialogues on public safety, gender-based violence was included as a priority issue in approved local crime prevention plans in 4 districts.
In Guatemala, OHCHR, though a Progamme named Maya Programme, works with the Public Prosecutor’s Office (indigenous people’s department) on the drafting of a policy on access to justice for indigenous peoples with a human right’s perspective. It requires the Public Prosecutor’s office to “develop and apply specific criteria for the attention, investigation, and criminal prosecution of femicide, sexual violence and other forms of violence against indigenous women.”