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In 2019, UNRWA continued the roll out of the Training Manual on Understanding GBV and 600 staff were trained in all fields of operations of which an average of 85% demonstrated increased capability to address GBV. The e-learning course on GBV risk mitigation in emergencies has been launched in November 2018. It has subsequently been piloted in all five fields of operation and so far, 600 staff have completed the e-Learning course. While continuing to work on increasing knowledge on GBV for all staff, UNRWA put emphasis on respective changes in attitudes and practices, building on the already achieved positive changes in knowledge of many employees. To achieve this UNRWA focused on three core competencies (the survivor-centred approach; communication and counselling; and supervision skills) related to four categories of staff addressing GBV (case identifiers, case managers, case supervisors, and GBV coordinators) and rolled out 199 on-the-job coaching sessions to staff in all fields of operations.
In 2019 UNRWA dedicated crucial efforts to standardizing and institutionalizing GBV related interventions in interplay with evidence from recently developed monitoring and evaluation mechanisms. Combining different tools and methodologies developed between 2017 and 2019, UNRWA developed a capacity building approach, finalized in 2019, that worked on changing knowledge, practice, and attitudes of staff in a large organisation (with over 30,000 staff) that provide direct services to over 5 million Palestine refugees. The 2018 field-specific capacity-building plans continued to be implemented in 2019 and integrated the latest tools: the on-the-job-coaching and the UNRWA GBV competency framework.