Protection, Support and Services for Victims/Survivors

UN Action has supported over 60 joint catalytic projects across 18 conflict-affected countries focused on providing holistic, comprehensive support to survivors of conflict-related sexual violence, and addressing the root causes of sexual violence. UN Action is currently funded through the Conflict-related Sexual Violence – Multi-Partner Trust Fund (CRSV-MPTF), which was set up in 2020. The CRSV-MPTF has since supported projects in: Somalia, Lebanon, Iraq, Jordan DRC, Mali, Ukraine, South Sudan, and Sudan. All UN Action’s projects take a survivor-centred approach and aim to tackle the root causes of CRSV. 

In Egypt, the UNODC established the first secure area for female victims of violence at the East Alexandria Court.  

In the State of Palestine, UNODC supported the HAYA Joint Programme, providing comprehensive care for survivors, including psychological counselling and legal assistance.  

In Kyrgyzstan, UNODC developed a one-stop service centre to improve victim assistance strategies and streamline support services. 

Amid the increasing reports of violence against women and girls and the critical need for services that support survivors' recovery, IOM has developed the Survivor’s Support Package to strengthen the second pillar of its institutional framework for addressing GBV in crises (GBViC framework), which aims at addressing the consequences of gender-based violence. This resource provides tools and guidance for a holistic and integrated approach to GBV response services, incorporating and aligning key components such as health, mental health, psychosocial support (MHPSS), and other essential services provided by IOM to support survivors’ recovery and well-being.  The approach is set to be piloted in 2025 in an IOM mission that has a GBV response ongoing.

Access to survivor-centred, rights-based essential services is fundamental to addressing gender-based violence and breaking cycles of harm. Quality services not only provide immediate support to survivors but also reinforce prevention, protection, and justice mechanisms. The Initiative has worked to improve the availability, accessibility, and responsiveness of essential services, ensuring that women and girls–particularly those from marginalized communities–receive the support they need.  

Since its inception, the Initiative helped 5.7 million women and girls gain knowledge of available services in their communities. Close to 3 million women and girls have accessed gender-based violence services, including psychosocial support, emergency shelter, medical care, legal aid, and long-term recovery assistance. Strengthening justice sector responses has also been a key focus, with conviction rates for gender-based violence doubling across 13 countries since 2019, resulting in over 13,000 convictions.  

Improving service delivery requires investment in frontline responders. More than 100,000 government service providers have been trained to deliver high-quality, coordinated essential services. This training has helped integrate response to violence against women and girls across multiple sectors, ensuring that survivors receive comprehensive survivor-centred care.  

• In Mali, outreach efforts led by non-governmental organization (NGO) partners expanded access to services, directly reaching 217,959 individuals across nearly 360 communities. Community engagement was a key drive of success, with 025 community leaders trained to identify and report cases of violence, participate in initiatives promoting gender equality, and advocate against all forms of violence. These efforts strengthened local accountability structures and helped establish community-led response mechanisms to prevent and address gender-based violence.  
• In El Salvador, Spotlight Initiative expanded GBV service provision ensuring access to high-quality services for trans women. The Initiative provided unprecedented, targeted support to transwomen, and the LGBTI community more broadly, by helping to establish a specialized clinic delivering medical and psychological services to the trans population in-country. The clinic was successfully registered in the public health system - institutionalizing services and promoting sustainability - and officially recognised as a transgender health and sexual medicine clinic. This helped improve service provision for transwomen and generate new partnerships to support traditionally underserved communities. 
• In Jamaica, the Initiative complemented ongoing efforts to establish Domestic Violence Intervention Centres (DVICs). Applying a survivor-centred approach, these centres expand access to high-quality recovery services for women and girls, particularly in rural areas, and improved long-term recovery outcomes.  The establishment of DVICs, an ongoing effort of the Jamaica Constabulary Force, helps government agencies improve essential service delivery for GBV survivors, including reproductive and health services, counseling, immediate care, referrals, and access to justice. DVICs offer a safe space for women and girls to seek support without fear of judgment or reprisal. 

With the support of a psychologist, OHCHR prepared training material on trauma informed interviewing, with a specific focus on survivors of sexual violence, to respond to a growing demand from field colleagues. 

UNFPA enforces a survivor-centred approach by investing in partnerships, human capacity, and infrastructure to ensure survivors have access to high-quality case management and multi-sectoral services tailored to their needs. 

UNFPA supports 98 countries in implementing the Essential Services Package (ESP) for women and girls subjected to violence, providing funding, knowledge management, and capacity development. A pilot of ESP’s seventh module, which guides resource estimation for a minimum service package, is currently underway. 

UNFPA’s intersectional approach ensures inclusive service provision, including through initiatives like the WeDecide Programme, which strengthens GBV responses for women and young persons with disabilities. 

In line with the 2023-2025 Strategy and Operational Plan on GBV in Emergencies, UNFPA provided safety from GBV for 5 million crisis-affected people in 2024, with over 1,800 safe spaces offering women and girls emotional and physical refuge. Thanks to its extensive field presence, 1.2 million people in 46 countries accessed GBV-related services in 2024, including prevention, risk mitigation, and response. 

UNFPA works across 150 settings to integrate GBV and SRHR services. The Women at the Centre Programme, launched in Azerbaijan, El Salvador, Indonesia, Madagascar, and Zimbabwe, delivers psychosocial, health, legal, and protection services for women and girls in all their diversity. The programme strengthens case management systems through professionalized training and workforce development, benefiting 177,360 people from 2023-2024. 

In the Arab States, UNFPA enhanced GBV-SRH integration in humanitarian settings through the "Stronger Together" knowledge product, improving service quality in Syria, Lebanon, Jordan, Yemen, Sudan, and Somalia. 

In EECA, UNFPA developed and rolled out a Multi-Sectoral Response to GBV training package, including a dedicated module on the intersection of disability, gender, and violence. SOPs for health sector GBV response were also established in five Pacific countries (Nauru, Solomon Islands, Vanuatu, FSM, and Fiji). 

In LAC, a training initiative on ESP standards reached 8,000+ public servants in 12 countries. This process also documented promising practices in intersectional GBV responses, focusing on women with disabilities, Indigenous and Afro-descendant women, girls, and adolescents.