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UNRWA’s GBV referral system underwent significant expansion by building/consolidating new partnerships and by introducing the referral systems to new regions and areas. This resulted in 1,217 new survivors being detected by frontline staff working in UNRWA’s main programmes (ie. Education, Health, and Relief and Social Services) and 2,0858 survivors accessing services. The services comprised psychological and social support, legal aid, and medical care, and were provided both internally, through UNRWA’s programmes, and externally, via external partners. Hide

During the reporting period, UNRWA provided training to 1,677 staff members, including basic, in-depth and specialized trainings. In Gaza, the Community Mental Health Programme held training on GBV principles and the GBV referral system itself for 150 Health and Relief and Social Services staff, among them nurses, psycho-social counsellors, and social workers. In Jordan, following the expansion of the GBV referral system to new geographical areas, UNRWA staff members in both the Health and Education programmes working in these areas were trained in detection and referral of survivors. UNRWA also held two GBV Learning Workshops in March and October 2013, bringing GBV teams from the different areas of UNRWA’s operations together to discuss results, challenges, and reflect on lessons learned. Hide

UNRWA continued working on its GBV referral system as well as its associated database and tracking system across its five fields of operation. A computerized database was piloted in Lebanon, while Jordan continues to explore the development of a module for GBV survivors in the Palestine Refugees Registration Information System. In the West Bank and Gaza, there was a significant improvement in data collection during the reporting period, with the majority of the referral system’s frontline staff accessing and updating the database. This data provides crucial information on the types of violence to which survivors have been subjected, and their resultant needs, thereby allowing continuous improvements in the response the Agency provides to its beneficiaries. Hide

UNRWA equally participated in the activities organized by the UN Gender Taskforce in Gaza and West Bank for the campaign “UNiTE to end violence against women”. In the West Bank, this included events at boys’ and girls’ schools, where movies on violence against women were shown and the societal role in prevention of violence discussed. In Gaza, a conference was organised under the slogan “From peace at home to peace in society: Let’s unite to end violence against women”. Hide

UNRWA maintains records for referral and case management of GBV survivors, while efforts are made to consolidate best practices, including by organizing a meeting which convened focal points on GBV and referral for discussion of best practices. Hide

UNRWA has provided over 600 training courses to staff, including on sexual abuse, psychosocial counselling, sex education, sexually transmitted diseases, reproductive health and early marriage. Hide

UNRWA supported efforts of awareness-raising in Lebanon and the West Bank, targeting also school children and local communities. Hide

During the reporting period, UNRWA detected more than 600 survivors and over 400 formal referrals to services were made. Those survivors who did not want to be further referred benefited from counselling by trained staff. UNRWA is continually extending support services into less well-served areas. In Gaza, UNRWA is working through 21 one-stop shops located in UNRWA health centres, while in West Bank, Family and Child Protection Committees have been established in 17 refugee camps with links to 11 health centres. In Syria, survivors are supported through coordination with multiple stakeholders and UNRWA has ensured survivors’ access to adequate services. Hide

In Lebanon, UNRWA conducted a training on detection, counselling, referral and follow up of gender-based violence and child survivors was conducted in December 2011 for 20 frontline staff members from Relief, Education, and Health sectors (Medical officers, midwives, Gynecologists/Obstetricians, head teachers, school counsellors, teacher counsellors, SWs, CDSSW/WP, CDSW/DP). An in-depth training will be conducted in March 2012 with the same participants. In December 2011, UNICEF, UNFPA and UNHCR concluded an 18-month project funded by ECHO in 9 countries (Nepal, Afghanistan and Pakistan, Ivory Coast, CAR, Chad, Sudan, occupied Palestinian territory (oPt) and Iraq) on Capacity Development around coordination of gender-based violence prevention and response. This project hasenabled 170 Gender-based Violence “Capacity Promoters” from those 9 countries to complete two-week train the trainers workshops on context-specific roll-out of standard good practices for gender-based violence (GBV) prevention and response in emergencies, which resulted in over 360 multi-sectoral actors having being trained to effectively address GBV in their contexts. 9 Standard Operating Procedures for GBV prevention and response were updated or developed and principles of good coordination were reinforced in the 9 settings through roll-out of the GBV Coordination Handbook. An online, multi-language Community of Practice was established to foster ongoing learning and information exchange.UNRWA developed data collection and tracking systems to monitor gender based violence in the communities in Gaza, West Bank, Jordan and Syria, and will also establish this system in Lebanon in 2012. The information gathered is allowing UNRWA staff to better understand the prevalence of gender based violence, its impact, consequences, trends and patterns. UNRWA developed a training manual on addressing survivors of gender based violence, which includes identifying, detecting, counselling and referring cases. 1316 UNRWA frontline staff representing the health, education, relief and social services departments in addition to other staff from Gaza, West Bank, Syria and Jordan were trained on this manual. Hide

UNRWA has installed referral systems in its five fields of operations (Gaza, Jordan, Lebanon, Syria and West Bank). In Gaza, UNRWA has established 12 one-stop centres located in UNRWA’s heath centres. In the West Bank, a multi-sectoral, community approach to addressing gender-based violence (GBV) has been the core of the referral system. Family and Child Protection Committees made up of representatives from UNRWA departments and community members are in place in 10 refugee camps to promote awareness and prevention of GBV/violence against women (VAW), and provide protection, and access to services. In Jordan, the primary mechanism of the system is to provide assistance to GBV survivors through referral to external partners who would be able to provide more comprehensive support to those seeking assistance. In Syria, the system was developed in Yarmouk and Deraa camps around the Family Support Offices, which consolidated introducing new services (social interventions and case management), while also strengthening relations with external partners to provide services that are not readily available at the offices (psychosocial counselling, sheltering). In Lebanon, the referral is in the early phases of development. Through the system that is being set-up, UNRWA staff will detect and refer GBV victims to its external partners for counselling and support. From January until November 2011, 561 survivors were detected and referred for services, protection and support. Hide