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In 2019, UNRWA identified and provided protection services to 9858 persons among the Palestine refugees communities in Jordan, Gaza, Lebanon, Syria and the West Bank. Among the 9.857, 5.240 were GBV survivors that included 25% girls, 6% boys and 2% persons with disabilities.

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During the reporting period UNRWA staff in all 5 fields of operations identified 4,987 GBV survivors and provided 98% of them with assistance. The services provided were in majority psychological support and legal counselling.

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UNRWA continues to operate referral systems to ensure identification, referral and the access to critical services for GBV survivours. Consolidating partnerships with external service providers to ensure that GBV survivours receive holistic care and also to address high-risk cases which require more specialized services was one of the main activities undertaken during this period. 

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UNRWA provides protection, support, and services (education, health, relief and social services) through established referral systems in all five fields of operations, in more than 150 locations (which include camps, health centres, and schools). Referral systems created pathways between the different UNRWA programmes internally, as well as externally involving other service providers to ensure holistic support to survivors. Through these internal and external pathways, UNRWA is able to provide psychosocial counselling, legal services, and medical services among other. The Agency looks into survivors’ satisfaction with GBV services based on a survey tool with close-ended questions on satisfaction with services received through UNRWA as well as through external service providers. Over the course of the two-year period, 2014-2015, UNRWA was able to identify 5950 survivors, who have in turn accessed 8362 services, primarily on psychosocial counselling and legal services through the referral systems set up.

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UNRWA’s GBV referral system underwent significant expansion by building/consolidating new partnerships and by introducing the referral systems to new regions and areas. This resulted in 1,217 new survivors being detected by frontline staff working in UNRWA’s main programmes (ie. Education, Health, and Relief and Social Services) and 2,0858 survivors accessing services. The services comprised psychological and social support, legal aid, and medical care, and were provided both internally, through UNRWA’s programmes, and externally, via external partners. Hide

During the reporting period, UNRWA detected more than 600 survivors and over 400 formal referrals to services were made. Those survivors who did not want to be further referred benefited from counselling by trained staff. UNRWA is continually extending support services into less well-served areas. In Gaza, UNRWA is working through 21 one-stop shops located in UNRWA health centres, while in West Bank, Family and Child Protection Committees have been established in 17 refugee camps with links to 11 health centres. In Syria, survivors are supported through coordination with multiple stakeholders and UNRWA has ensured survivors’ access to adequate services. Hide

UNRWA has installed referral systems in its five fields of operations (Gaza, Jordan, Lebanon, Syria and West Bank). In Gaza, UNRWA has established 12 one-stop centres located in UNRWA’s heath centres. In the West Bank, a multi-sectoral, community approach to addressing gender-based violence (GBV) has been the core of the referral system. Family and Child Protection Committees made up of representatives from UNRWA departments and community members are in place in 10 refugee camps to promote awareness and prevention of GBV/violence against women (VAW), and provide protection, and access to services. In Jordan, the primary mechanism of the system is to provide assistance to GBV survivors through referral to external partners who would be able to provide more comprehensive support to those seeking assistance. In Syria, the system was developed in Yarmouk and Deraa camps around the Family Support Offices, which consolidated introducing new services (social interventions and case management), while also strengthening relations with external partners to provide services that are not readily available at the offices (psychosocial counselling, sheltering). In Lebanon, the referral is in the early phases of development. Through the system that is being set-up, UNRWA staff will detect and refer GBV victims to its external partners for counselling and support. From January until November 2011, 561 survivors were detected and referred for services, protection and support. Hide

UNRWA continues its collaboration with UNICEF in Jordan to address violence in schools against girls and boys and to establish mechanisms in the health centres to address child abuse. During 2010 UNRWA focused on building referral systems. In Syria, UNRWA has identified its mechanism of referral in Yarmouk and Deraa camps, and worked to enhance staff capacities for detection of gender-based violence victims. In West Bank, UNRWA has collaborated with various stakeholders to develop its referral system, based on a community participation approach, and to organise trainings for medical staff. In Gaza, UNRWA is establishing one-stop shop centres, and has identified the role of staff involved in the process. In Jordan, UNRWA has been working with local partners towards the establishment of a referral system, and has commenced the mapping of external partners to provide support services to victims of gender-based violence. Hide

In Gaza, UNRWA is consolidating the services within the legal advice bureaus, while developing 5 ‘one-stop’ centres. In Syria, interventions have been consolidated in the ‘legal advice bureaus’ (LABs) in two areas (Yarmouk and Deraa) to add social interventions and counselling to the existing legal aid. A hotline service for victims was launched in May 2010. In Jordan, a national referral system exists and UNRWA is developing the capacities of the LABs to act as liaison mechanisms with the national structures (Family Protection Unit and Jordanian National Women Commission). In Lebanon, a referral system has been put in place in the Tyr region. Hide

UNRWA prioritized addressing gender-based violence in 2009 and is developing a systematic multi-sectoral approach to gender-based violence, which includes services provision, prevention, working with community leaders and participation in national advocacy efforts. To increase victims’ access to services, UNRWA is developing referral systems in its fields of operations. In West Bank, a pilot intervention of a community protection referral was developed with the support of the BirZeit University for the referral system in 9 camps (Kalandia, Jalazone, Duheisheh, Aroub, Doura, Aida, Al Azeh, Aqbat Jaber, Ein Sultan). This intervention is based on a concept of community protection 'committees', comprised of UNRWA staff, as well as a number of key community members. The purpose of the committees is to coordinate referrals both internally to UNRWA, as well as to external resources. Hide