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In 2019, UNRWA continued the roll out of the Training Manual on Understanding GBV and 600 staff were trained in all fields of operations of which an average of 85% demonstrated increased capability to address GBV. The e-learning course on GBV risk mitigation in emergencies has been launched in November 2018. It has subsequently been piloted in all five fields of operation and so far, 600 staff have completed the e-Learning course. While continuing to work on increasing knowledge on GBV for all staff, UNRWA put emphasis on respective changes in attitudes and practices, building on the already achieved positive changes in knowledge of many employees. To achieve this UNRWA focused on three core competencies (the survivor-centred approach; communication and counselling; and supervision skills) related to four categories of staff addressing GBV (case identifiers, case managers, case supervisors, and GBV coordinators) and rolled out 199 on-the-job coaching sessions to staff in all fields of operations.
In 2019, UNRWA identified and provided protection services to 9858 persons among the Palestine refugees communities in Jordan, Gaza, Lebanon, Syria and the West Bank. Among the 9.857, 5.240 were GBV survivors that included 25% girls, 6% boys and 2% persons with disabilities.
View MoreIn 2019, UNRWA identified and provided protection services to 9858 persons among the Palestine refugees communities in Jordan, Gaza, Lebanon, Syria and the West Bank. Among the 9.857, 5.240 were GBV survivors that included 25% girls, 6% boys and 2% persons with disabilities.
In 2019 UNRWA dedicated crucial efforts to standardizing and institutionalizing GBV related interventions in interplay with evidence from recently developed monitoring and evaluation mechanisms. Combining different tools and methodologies developed between 2017 and 2019, UNRWA developed a capacity building approach, finalized in 2019, that worked on changing knowledge, practice, and attitudes of staff in a large organisation (with over 30,000 staff) that provide direct services to over 5 million Palestine refugees. The 2018 field-specific capacity-building plans continued to be implemented in 2019 and integrated the latest tools: the on-the-job-coaching and the UNRWA GBV competency framework.
During the reporting period UNRWA trained 2,278 staff in all its fields of operations as part of the roll out of the capacity building plans. The trainings focused on anchoring the survivor centred approach in the UNRWA response to GBV and on rolling out the tools for GBV risk mitigation in emergencies.
During the reporting period UNRWA staff in all 5 fields of operations identified 4,987 GBV survivors and provided 98% of them with assistance. The services provided were in majority psychological support and legal counselling.
During the reporting period UNRWA developed capacity building plans to extend and improve its capacity to respond, mitigate and prevent GBV in emergencies. The capacity building plans include tools to improve staff knowledge, attitude, and practice when addressing GBV. Further a monitoring and evaluation framework is in place to measure the change generated by the capacity building efforts.
UNRWA has continued the implementation of its multi-year programme titled 'Building Safety' aimed at enhancing the Agency's capacity to address GBV in emergencies. Work has progressed during this period focusing on the following areas: i) prevention of GBV among Palestine refugees; ii) mitigation of GBV risks in emergencies; iii) enhancing the capacity of Agency staff to respond to GBV.
In 2017, UNRWA carried out 135 trainings which engaged 2709 staff members across the Agency (Lebanon, Jordan, Gaza, West Bank, and Syria). Trainings focused on GBV and GBV in emergencies targeted staff in UNRWA’s different programmes.
UNRWA continues to operate referral systems to ensure identification, referral and the access to critical services for GBV survivours. Consolidating partnerships with external service providers to ensure that GBV survivours receive holistic care and also to address high-risk cases which require more specialized services was one of the main activities undertaken during this period.
View MoreUNRWA continues to operate referral systems to ensure identification, referral and the access to critical services for GBV survivours. Consolidating partnerships with external service providers to ensure that GBV survivours receive holistic care and also to address high-risk cases which require more specialized services was one of the main activities undertaken during this period.
UNRWA developed and finalized the new Gender Equality Strategy (2016-2021), 'Integrating Gender, Improving Services, Impacting Lives.' The new strategy consolidates gender mainstreaming in the Agency’s organizational processes and programmes and aims at improving service delivery and reducing vulnerabilities among Palestine refugee women, men, boys, and girls. In this light, it serves to guide and frame all gender-related work by the Agency, including work on GBV.